Obchodní podmínky - (Vietjet Thailand)

Obchodní podmínky

Při nákupu letenky s cestovním pojištěním bude vaše platební transakce provedena jednorázově, ale stále bude rozdělena na 2 části

1. Letenka a poplatek za doplňkové služby. Podrobnosti si můžete zkontrolovat v potvrzovacím e-mailu letecké společnosti a můžete požádat leteckou společnost o elektronickou účtenku/daňovou fakturu

(Služba cestovního pojištění bude ve vaší rezervaci uvedena bez poplatku / zobrazena jako 0)

2. Platba za pojištění bude uhrazena přímo společnosti MSIG. Obdržíte e-mail o pojištění s uvedením krytí a poplatku. Pro žádost o účtenku/daňovou fakturu kontaktujte prosím MSIG

Přepravní podmínky Thai Vietjet (VZ)

For VietJet Air (VJ) Podmínky of Přeprava, please kliknutím zde

 

Článek 1: Definice

V těchto přepravních podmínkách mají následující konkrétní výrazy tento význam:

„Tarif“ znamená poplatky a platby vyžadované námi a příslušnými orgány.

„Trasa“ znamená letovou vzdálenost, kterou letadlo urazí z letiště v místě odletu na letiště v místě určení

„My“, „náš“, „nás“ a „nám“ znamená Thai Vietjet Air Joint Stock Company Limited – Thai Vietjet.

„Navazující let“ znamená následný let umožňující další cestu na základě stejné letenky, jiného typu letenky nebo související letenky.

„Úmluva“ means the Convention for the Unification of Certain Rules Relating to International Přeprava by Air, which was signed in Warsaw on 12 October 1929 (hereinafter referred to as the Warsaw Convention), a the Warsaw Convention as amended at The Hague on 28 September 1955 (hereinafter referred to as the amended Warsaw Convention at The Hague), a any other applicable protocol, convention or legal documents.

„Oprávněný agent“ means a cestující letenka sales agent who we have appointed to represent us in the sale of air transportation products over our services a, when authorized, over the services of other air carriers.

„Mezipřistání“ means a scheduled stop on a cestující’s journey, at a point between the place of odlet a the place of destinace.

„Vyšší moc“ means unusual a unforeseeable circumstances which neither we nor cestující could control, a of which the consequences could not have been avoided even if all due care had been exercised.

„Přepravní podmínky“ means the requirements or information related to the přeprava which we have notified cestující, including the information displayed on letenky a/or on webová stránkas a/or in the approved Podmínky of přeprava a/or in other forms of announcement.

„Smluvní podmínky“ means the terms a podmínky printed on the paper or electronic letenka (The itinerary, Receipt or Confirmation of itinerary), which incorporate these Podmínky of přeprava a other information for reference.

„Přepravní podmínky“ means these podmínky of přeprava or those of other carriers as the case may be. They constitute a part of the contract of přeprava which prescribes the podmínky of the carrier in the přeprava of cestující, zavazadla, goods, posts, parcels a letters by air.

„Cena letenky“ means the published tarify a surpoplatky a/or the related terms of přeprava. Tarify are also submitted to the relevant orgány as the case may require.

„Jiný dopravce“ means any carrier other than us. These carriers’ codes are printed on the letenka or conjunction letenka.

„Cestující“ means any individual, except for members of the operating posádka, who are carried or to be carried on an letadlo with our consent.

„Zavazadlo“ means the personal properties accompanying cestující in connection with their journeys. Unless provided otherwise, it consists of both the odbavené a ha zavazadla.

„Odbavené zavazadlo“ means the zavazadla we have taken into our custody a for which we have issued a Zavazadla identification tag

„Příruční zavazadlo“ means any zavazadla of cestující other than odbavená zavazadla. It includes all items which are brought na palubě by cestující a which are solely in cestující’ custody during lety.

„Přepravní smlouva“ means the agreement between the carrier a the cestující on the provisions of services in accordance with the cestující’s requirements. The contract takes the forms of letenka or any equivalent of letenka.

„Dny“ means all seven days of the week in accordance with the Gregorian calendar.

„Orgán“ means any related governmental agency, governing body, or any authorized individuals or organizations.

„SDR“ means Special Drawing Right as defined by the International Monetary Fund (IMF). It is an international unit of account based upon the values of several leading currencies. The values of SDR fluctuate a are re-calculated on a daily basis. These values are recognized by most commercial banks a are reported regularly in leading financial journals as well as the webová stránka of the IMF (www.imf.org).

„Zavazadlový identifikační štítek“ means a document we issue to cestující to identify each piece of their Checked Zavazadla.

„Škoda“ includes death or wounding of a cestující, or any bodily injury suffered by a cestující, caused by an accident on the letadlo or during any of the operations of embarking or výstup. It also means škoda sustained in the event of the destruction or the total or partial loss of or škoda to Zavazadla which occurs during přeprava by air. In addition, it means the škoda occasioned by delay in the přeprava by air of cestující or zavazadla; or the škoda to human, including death or body injury, a/or e total or partial loss of goods or zavazadla, a/or any other škoda arising out of, or in connection with, the přeprava or any other services we provide.

„Uzávěrka odbavení“ means the time limit provided by the carrier by which cestující must complete check-in a receive nástup passes.

„Webová stránka“ means our webová stránka at th.vietjetair.com.

„Letenka“ means the electronic confirmation of itinerary issued a sent by us or our authorized agent to cestující via the email addresses registered in the bookings. Letenka should state cestující’s name, booking code, let information a other information related to the journey.

„Potvrzení itineráře“ means the document we issue to cestující to confirm their itinerary a bookings.

„Vy“, „váš“ a „vy sám/sama“ mean any person, except members of the posádka, carried or to be carried in an letadlo with our consent.

 

Článek 2: Použitelnost

2.1. Tyto přepravní podmínky se vztahují na všechny naše přepravní služby uvedené na letence, pokud v našich předpisech nebo jiných souvisejících smlouvách, osvědčeních a letenkách nestanovíme jinak.

2.2. Tyto přepravní podmínky a předpisy dopravce se mohou kdykoli změnit a taková změna bude zveřejněna na našich webových stránkách. Přepravní podmínky a podstatné části předpisů jsou rovněž široce zveřejňovány a cestující mohou kdykoli požádat o podrobnosti.

2.3. Rozhodné právo: In the event of inconsistency between any provision in these Podmínky of přeprava, or in connection with them by reference, a the provisions in the Convention or in any current zákon, governmental regulation, decree, or with any žádost being irrevocable by any means of agreement between related parties, such provision will not be applied. The nullification of any provision does not affect the platnýity of any other provision.

2.4. Přednost podmínek: In the event of inconsistency between these podmínky of přeprava a our předpisy, the Podmínky of přeprava shall prevail.

2.5. Charterové lety: If the přeprava is performed pursuant to a charter agreement, these Podmínky of přeprava apply only to the extent they are incorporated by reference or otherwise, in the letenka or the agreement with cestující.

2.6. Codeshare lety: On some services, we may have arrangements with other carriers known as ‘code shares’. This means that even if you have a rezervace with us a hold a letenka showing our name or Airline Designator code is indicated us as the carrier, another carrier may operate the letadlo. If such arrangement applies to a let, we will advise the cestující of the name of the other carrier who will be operating the letadlo at the time the cestující make rezervace.

 

Článek 3: Letenky

3.1. The Letenka or itinerary is the principal evidence of the contract for přeprava between the Cestující a Thai VietJet. The Letenka, these podmínky a podmínky of contract (including applicable Tariffs) together constitute the contract of přeprava between the two parties.

3.2. The Letenka can only be used by the named Cestující a for the let specified.

3.3. We will provide přeprava only to the Cestující named in the Letenka, a you may be required to produce appropriate identification which is matched with the letenka.

3.4. The Letenka is only transferable as provided in these Podmínky of Přeprava a Podmínky of Contract a the periodical poplatky table.

 

Článek 4: Letenky/Ceny/Tarify

4.1. Tarify mean the prices we announce at the time of the purchase of letenky a exclude any tax, poplatek a poplatek. Unless otherwise we have other announcement or other předpisy from time to time, tarify only cover the přeprava from the letiště at the place of odlet to the letiště at the place of destinace; a do not include any poplatek for ground services in the letiště a for the transport from the letiště to the city. We are strictly a point-to-point carrier a shall not be held responsible for the failure of Cestující to make any Connecting Lety that they might have.

4.2. Service poplatky for kojenci aged from fourteen (14) days to two (2) years old at the time of the odlet are published in the tariff on our webová stránka or on our booking system. Infant(s) must sit in the lap(s) of their accompanied adult cestující(s). One (1) adult cestující may only accompany one (1) kojenec. However, neither prams nor pushchairs are allowed na palubě.

4.3. Cestující must pay all taxes, poplatky, poplatky a surpoplatky imposed by government or other orgány, or the letiště operators, or us or other carriers. Cestující will be notified about the taxes, poplatky, poplatky a surpoplatky; most of which will normally be shown separately on the letenka.

4.4. We hold no responsibility for the přeprava of cestující a zavazadla, a reserve the právo to odmítnout if all applicable tarify, taxes, poplatek a poplatky have not been paid.

4.5. Tarify, taxes, poplatky, poplatky a surpoplatky are payable in the currency prescribed on our system, unless stated otherwise by the zákon or by the orgány.

 

Článek 5: Mezipřistání

5.1. Stopovers may be permitted at Agreed Stopping Places subject to relevant orgány’ requirements a our Regulations.

5.2. Stopovers must be arranged with Carrier(s) in advance a specified on the Letenka.

 

Článek 6: Rezervace

6.1. Rezervace se provádějí na našich webových stránkách, prostřednictvím našich oprávněných agentů nebo naší hotline. Po dokončení rezervace cestující obdrží rezervační kódy.

6.2. Potvrzení rezervace: Po dokončení platby prostřednictvím našeho rezervačního systému obdrží cestující letenky, na kterých jsou uvedeny potvrzovací kódy rezervací.

6.3. In the events wherein the booking is made only twenty four (24) hours prior to the odlet or wherein promotional letenky are concerned, the letenky must be fully paid for before any rezervace or confirmation code is issued.

6.4. Změny rezervací, včetně jmen cestujících, letů, tras nebo odletů, jsou stanoveny následovně:

6.4.1. Obecné podmínky: Only equal or higher letenka class other than the original purchased one is accepted. Cestující must pay all poplatky related to changes of rezervace a cena letenky difference (if any) due to the changes to rezervace.

Where cestující wish to change to let/route with lower cena letenky a agree for no refundace on the cena letenky difference, we will proceed with the changes to routes for cestující.

The changes are only completed after the cestující fulfill the platba according to our published Tariff from time to time a cena letenky difference (if any). We will update the changed information to cestující’ letenka.

6.4.2. Specifické podmínky pro každou cestovní třídu:

a. Třída letenky SkyBoss

SkyBoss letenka cena letenky includes 10kgs ha zavazadla, 30kgs odbavená zavazadla a 1 golf bag not exceeding 15 kg (if any) with zvláštní služby such as: Luxurious lounges (not applicable at letiště where there is not staard lounges), check-in procedure priority, SkyBoss shuttle service to the letadlo (in the case of the letiště does not have aero bridge), seat selection priority on the letadlo.

Cestující can change let schedule without poplatek for SkyBoss letenka with the following podmínky:

- Changes to lety, odlet time, a journey are free of poplatek up to 03 hours before the plánovaný čas odletu. Changed letenka price must be equal to or higher than the purchased letenka. If the price of new letenka is higher than the purchased letenka, the difference shall be paid upon changes.

- The entire amount of letenka cena letenky shall be lost if cestující cancel the letenka at any time or fail to go na palubě of the registered lety. This letenka class is not subject to refundace or subsequent rezervace except for our předpisy of Refundace at Article 11 below.

b. Třída letenky Deluxe

Deluxe letenka cena letenky includes 7kgs ha zavazadla, a 20kgs odbavená zavazadla a extra services such as: Priority check-in, normal seat selection on the letadlo

Cestující can change let schedule without poplatek for Deluxe letenka with the following podmínky:

- Changes to lety, odlet time, a journey are free of poplatek up to 03 hours before the plánovaný čas odletu. Changed letenka price must be equal to or higher than the purchased letenka. If the price of new letenka is higher than the purchased letenka, the difference shall be paid upon changes.

- The entire amount of letenka cena letenky shall be lost if cestující cancel the letenka at any time or fail to go na palubě of the registered lety. This letenka class is not subject to refundace or subsequent rezervace except for our předpisy of Refundace at Article 11 below.

c. Třída letenky Eco

Eco letenka cena letenky includes 7kgs ha zavazadla, a excludes odbavená zavazadla. Cestující should purchase odbavená zavazadla if necessary.

Cestující can change let schedule with the following podmínky:

- Changes to lety, odlet time, journey are only accepted at least 03 hours before the plánovaný čas odletu a cestující must pay the changing poplatek applicable every time of change. Changed letenka price must be equal to or higher than the purchased letenka. If the price of new letenka is higher than the purchased letenka, the difference shall be paid upon changes.

The entire amount of letenka cena letenky shall be lost if cestující cancel the letenka at any time or fail to go na palubě of the registered lety. This letenka class is not subject to refundace or subsequent rezervace except for our předpisy of Refundace at Article 11 below.

6.5. Letenka must be fully paid before we confirm the rezervace. We reserve the právo to cancel the rezervace a odmítnout the přeprava if the letenka has not been fully paid in any circumstances.

6.6. Osobní údaje: Cestující agree that their osobní údaje are provided to us for the purpose of making rezervace, completing booking, buying ancillary services, developing or providing services, assisting the migration procedures, a submitting to the orgány, in connection with the journeys. For all these purposes, cestující authorize us to retain a use such information a to transmit it to our own offices, our authorized agents, the orgány, or other service providers.

We may use osobní údaje that the cestující provide us or we collect, including information about how cestující complete the platební proces or how they use our services a facilities, for the purposes of:

• Making rezervace, completing platba a receiving letenky; providing přeprava a any related services a facilities;

• Accounting, billing a auditing; verifying a screening credit or other platba cards;

• Migration a customs control;

• Safety, security, administrative a legal purposes;

• Statistical a market analysis; operating frequent flyer programs;

• System testing, maintenance a development;

• Customer relations;

• Direct marketing a market research (which we will only do at the žádosti or with the consent of cestující).

6.7. Předběžná rezervace sedadel (ASR): Cestující may make advance seating rezervace at the time of the bookings or at least three (3) hours před odletem a at the poplatek published in our tariff. We will endeavor to honor such žádosti; however, subject to operational, safety or security reasons, we reserve the právo to assign or reassign seats at any time, even if cestující have boarded the letadlo. In the event of change, cancellation or delay of lety, in regard to cestující with successful advance seat rezervace, we will proceed with one of the following steps:

a. Arrange the exact seating in accordance with their rezervace on the next lety;

b. Arrange the equivalent seating to their rezervace on the next lety; or

c. Arrange any vacant seat for cestující a refundace the poplatky for advance seat rezervace to cestující

6.8. Sezení: We will endeavor to honor the seating žádosti of cestující; however we do not guarantee any particular seat na palubě. Cestující will be assigned with seats upon check-in. We reserve the právo to assign or reassign cestující’ seats at any time, even if cestující have boarded the letadlo. Change of seating may arise out of operational, safety a security reasons, or the orgány’ requirement, or concerns about cestující’ health.

6.9. Palubní služby: During lety, services including entertainment a meals are nevratné or transferrable after their purchases. We reserve the právo to modify or adjust service poplatky, or replace any products in our on-board services bez předchozího upozornění. Cestující must present their nástup passes to posádky to receive the services they have purchased.

6.10 Zvláštní služby:

a. We will endeavor to honor the special žádosti of cestující stated at the time of booking in accordance with our capabilities. We will notify cestující if we cannot provide such zvláštní služby. The special žádosti of cestující will be confirmed after we have consulted these Podmínky of přeprava or after cestující have fulfilled the procedures as required by these Podmínky of přeprava. In regard to žádosti for zvláštní služby at the letiště, we will check the service podmínky a confirm with cestující if they will be carried. However, we hold no odpovědnost for any loss, poplatek, violation to the contracts, or any other škodas arising out of our inability to provide services in accordance with the advance žádosti of cestující.

b. Cestující with difficulties in movement a žádost of any zvláštní služby should inform our letenka offices or Hotline at least 48 hours before the plánovaný čas odletu to arrange special assistance devices upon žádosti. We will přepravovat the cestující provided that we can arrange special podmínky to satisfy the cestující’ special žádosti. If do not inform us at the time of your special needs, we will nevertheless use reasonable efforts (see**Note**) to accommodate your special needs If cestující fail to inform us in advance about the need of zvláštní služby, we only try to provide the cestující the special žádosti if any.

c. For safety reasons, we only přepravovat maximum four (04) cestující with limited movement ability on the same lety, in which maximum two (02) cestující with limited ability to go up a down the staircase of the letadlo. We do not provide movement supporting device on the cabin.

d. We may require cestující to have a doprovod for safety reason or if cestující cannot escape in emergency circumstance or cestující are not able to understa the safety instructions on let. Cestující accompanying the cestující who are unable to escape when emergency must be older than 16 a healthy enough to be able to help the accompanied cestující to escape.

e. With regards to some zvláštní služby we provide, we may, at our discretion, levy a poplatek for the provision of these services a cestující may be žádosted an accompany cestující.

 

6.10.1 TVJ classifies cestující with limited movement capability into 3 categories below

a. WCHR: Cestující who are unable to walk long distance a require inplatnýní vozík assistance for nástup a výstup. They are capable of stepping up/down stairs a walking to/from their seats without assistance during the journey. We can accommodate up to a maximum of 10% of total seats on the letadlo. (For further information, please kliknutím zde.)

b. WCHS: Cestující who require a inplatnýní vozík assistance between check-in a nástup a can make your own way within the letadlo cabin to/from your seat but difficulties to ascend or descend letadlo steps which need assisting up/down the letadlo stairs. We can accommodate a maximum number based on the total seats available on the letadlo. (For further information, please kliknutím zde.)

c. WCHC: Cestující requiring inplatnýní vozík for cabin are cestující who are completely immobile, requiring assistance to/from letadlo, up/down steps a to/from cabin seat. In case cestující require inplatnýní vozík equipment na palubě, TVJ is unable to accept přeprava. In case cestující do not require equipment na palubě, apply as WCHS

d. Podmínky of acceptance: for WCHS a WCHC, cestující must be accompanied by an escort.

e. The electric inplatnýní vozík shall be accepted only if cestující received consent from the airline with terms a podmínky of battery capacity applied. (submit for wheelchiar battery žádosti by kliknutím zde)

 

6.11 Další zvláštní asistence:

Podmínky for accepting visually impaired cestující, hearing impaired cestující, sick cestující or other cestující requiring special assistance. The airline must be inform at least 48 hours in advance before the scheduled odlet by contacting the letenka office or the airline's hotline. The acceptance podmínky will be as listed:

a) The maximum number of visually impaired cestující a hearing impaired cestující on each let is 08 per let.

b) In case cestující(s) need to be accompany by a doprovod. The name of the traveling doprovod must be notified to us, provided that they must travel a be accompanied by cestující on the same let.           

 

6.12 Cestující vyžadující nosítka nebo kyslík

a. Stretcher is a service providing nosítka to cestující na palubě.

b. Oxygen is a service providing kyslík to cestující na palubě.

c. Acceptance podmínky: The airline does not provide those services. Cestující přepravovating their own kyslík cannot board the plane under any circumstances due to CAAT předpisy.

 

 

** UPOZORNĚNÍ **

- Special service žádosti must be made at least forty-eight (48) hours prior to the odlet

- Zvláštní služby for cestující, can be contacted at Prodejní kancelář a Call centrum number 02 089 1909 pracovní den at 08.00-22.00

- In case of illness, cestující must have a lékařské potvrzení in accordance with "The provisions for cestující must have a medical examination before traveling on the let" to ensure they are healthy enough to travel.

- In the event that cestující have not submitted a special service žádost for inplatnýní vozíks, or any other special assistance in advance a want to use the zvláštní služby at the letiště. The airline staff / head of ground operations will check the podmínky for cestující acceptance. The consideration will be based on the cestující's status a the actual situation.

 

Článek 7: Odbavení

7.1. Cestující must arrive at check-in counters as per specified time to ensure the completion of all essential procedures before the odlet of the letadlo. We open the check-in counter two (02) hours prior to the plánovaný čas odletu for vnitrostátní lety; a 03 hours prior to the plánovaný čas odletu for mezinárodní lety departed from Thaila; a 03 hours prior to the plánovaný čas odletu for mezinárodní lety departing outside Thaila. The closing time of the counter (completion of check-in) is 45 minutes prior to the plánovaný čas odletus for both domestic a mezinárodní lety. Check-in procedures may vary among letištěs a specific lety. We reserve the právo to odmítnout check-in for cestující a hold no odpovědnost in the following events wherein:

a. Cestující žádost check-in after the check-in deadlines, which are 45 minutes prior to the plánovaný čas odletus for both domestic a mezinárodní lety;

b. Cestující do not hold any form of identification as required by the orgány or fail to provide any proof of identity to our staff;

c. Cestující do not hold sufficient cestovní doklady, or permits or vízums to enter certain countries a territories as required by the orgány;

d. Cestující fail to fulfill the platba of any cena letenky, poplatek or poplatek to us;

e. Cestující commit any act of violence towards our staff, or cause public disorder at check-in counters, or insult our staff physically a verbally

f. Cestující have been banned by the governments or orgány from checking-in or nástup on any certain lety;

g. Cestující are unfit for travel due to, in our judgment, drunkenness or obvious mental or physical state;

h. Cestující are unfit for travel due to their mental or physical status or health podmínky which, in our judgment, is in danger or may pose a risk to other cestující.

7.2. Samoobslužné odbavení: We may provide self-check-in service depending on actual situation. The detailed podmínky a guidance for this service are published on our webová stránka a subject to change at any time bez předchozího upozornění.

7.3. If the seats are not available even the seat confirmation has been provided to cestující, cestující may choose one of the following options:

a. We přepravovat cestující on the next possible lety in our schedule without any additional poplatek or poplatek.

b. We freeze cestující’ tarify in our system a allow them to choose another odlet time within one hundred a eighty (180) days from the day this option is selected.

c. We refundace to cestující if the above options are not selected

7.4. Nástup: Cestující must arrive at nástup gates at least forty (40) minutes prior to the plánovaný čas odletus. We close the nástup gates fifteen (15) minutes prior to the plánovaný čas odletus. We reserve the právos to odmítnout the přeprava if cestující fail to arrive at nástup gates at the closing time.

7.5. Nepřítomnost: If cestující fail to complete check-in or board the lety on time před odletems, the tarify paid by cestující will not be refundaceed under any circumstance.

7.6. We hold no odpovědnost under any circumstance if (i) cestující do not hold required documents such as cestovní pas, vízum, zdravotní potvrzení a other documents, or (ii) their cestovní pass, vízums, zdravotní potvrzenís a other documents are expired or inplatný, or (iii) their documents do not conform to the zákon, předpisy, decrees, requirements, žádosti, rules a guidance.

7.7. Identifikační doklady: Prior to odlets, cestující must present to us all cestovní doklady as prescribed by the zákon, předpisy, decrees, requirements or podmínky of the related countries, including cestovní pas, vízum, migration certificate a other documents. Cestující must authorize us, at our žádosti, to retain a make copies of their cestovní pass or other equivalent forms of identification. These documents will be transferred to a remain with posádky until the end of lety. We reserve the právo to odmítnout přeprava if cestující do not comply with these requirements or their documents appear inplatný. For futher information, please kliknutím zde.

7.8. Odmítnutí vstupu: If, under any circumstance, cestující are banned from entry to any country or territory a we are ordered by the related governments or migration agencies to return cestující to the places of odlet or any other place, cestující must pay us all přeprava tarify a/or any applicable fines a such platba is nevratné to cestující.

7.9. Pokuty a náklady na zadržení: If we are caused to pay or place any deposit for any fine or cost arising out of cestující’ inability to comply with the zákon, předpisy, orders, podmínky or žádosti at the place of odlet, transit or destinace, or out of cestující’ inability to present all required cestovní doklady, cestující must repay us the amount we have paid or any costs paid or to be paid as a result. We may offset this amount from the value of any unused part of cestující’ letenky or from any the value of any platba which we have to render to cestující.

7.10. Bezpečnostní kontrola: Cestující must comply with all measures of bezpečnostní kontrola or health check as required by the orgány, letiště officials or us.

 

Článek 8: Odmítnutí a omezení přepravy

8.1 Odmítnutí přepravy: We reserve the právo to odmítnout to přepravovat any cestující or cestující’s zavazadla (even if cestující hold platný letenky or nástup passes), if we consider:

a. Such refusal to přepravovat is necessary for safety a security reasons;

b. Such refusal to přepravovat is necessary to comply with the zákon, předpisy or orders of any country, whenever it is the place of odlet, transit, passing or destinace.

c. Cestující’ behaviors, positions, ages, mental states or zavazadla podmínky may:

• Cause fear or škoda to other cestující or posádky; or

• Present a hazard or risk to themselves, other people or properties; or

• Require special assistance.

d. Cestující have committed misconduct on previous lety a such misconduct is likely to repeat;

e. Cestující do not comply or commit any conduct of possibilities not to comply with our guidelines;

f. Cestující odmítnout or do not comply fully with bezpečnostní kontrola; we have sufficient proof proving that cestující have been odmítnoutd to entry to the country of destinace;

g. Cestující fail to make full platba of the applicable tarify, taxes, poplatky or poplatky;

h. It appears to fraud in the platba of cestující;

i. Cestující do not hold platný cestovní doklady;

j. Cestující have completed the bookings by committing fraud, employing illegal methods or with the assistance of entities other than our authorized agents;

k. The credit cards that cestující have used to complete platba are reported lost, stolen or fraudulent;

l. The confirmations of itinerary or the electronic letenky of cestující are counterfeit or acquired unzákonfully;

m. The confirmations of itinerary have been significantly modified or altered without our approval or our authorized agents (in those cases we reserve the právo to retrieve those documents); a/or

n. We are required by the orgány.

8.2. Dítě: Child cestující aged under 12 years old are required to travel with their parents or their guardian unless they are accompanied by cestující who are 16 years old or older. The original Letter of Consent is required along with a copy of parent’s Identification Card in which the owner must sign to certify true copy.

       Child cestující aged 12-16 years old who are permitted to travel alone (YPTA), parents or legal guardians are required to sign a limitation of airline odpovědnost document before checking in. In the case of parents or legal guardians who did not pick up/drop off at the letiště, guardians of at least 16 years old must sign a limitation of airline odpovědnost document a provide a letter of consent from parents or legal guardians before travel.

8.3. Těhotné cestující: Cestující who are těhotná must notify us of their pregnancy when they purchase letenky a at check-in counters. The přeprava of těhotná ženy depends on the following podmínky:

a. Women under 27th week of their pregnancy must sign consent forms at check-in to exclude any odpovědnost on our side for any arising circumstances.

b. Women between the 28th a 32nd week of their pregnancies must:

• Present the confirmations from doctors which state the duration of their pregnancy a their health eligible to fly. The confirmation must be issued within seven (7) days of the scheduled odlets of the outward or inward leg of let, depending on the actual circumstances; a

• Sign consent forms at check-in to disclaim any odpovědnost on our side for any arising circumstances.

c. Women who are těhotná for more than 32 weeks are not to be carried on our services.

 

Článek 9: Zavazadla

9.1. We reserve the právo to odmítnout to přepravovat the following zavazadla or items in zavazadla:

a. Items which are not properly packed (as specified in Clause 9.4 Odbavená zavazadla a Clause 9.5 ha zavazadla), in suitcases or in other appropriate containers to ensure their safe přeprava in normal podmínky;

b. Items which are likely to endanger letadla, or persons or properties na palubě, such as those specified in Technical Instruction for the Safe Transport of Dangerous Goods by Air of the Civil Aviation Organization (ICAO), Dangerous Goods Regulations of the International Air Transport Association (IATA), a our Podmínky of přeprava a předpisy;

c. Items which are prohibited by the příslušné právo, předpisy or orders of any countries, whenever it is the place of odlet, transit, passing or destinace;

d. Items which are, as we reasonably believe, unsuitable for přeprava by reasons of their weight, shape, size or character;

e. Items are fragile or perishable;

f. Live or dead animals;

g. Remains: in certain cases, remains may be carried as odbavené or ha zavazadla, provided that they are properly packed according to the přeprava specifications, in appropriate crematory urns, put in boxes, sealed in sturdy a air-tight containers, a accompanied with certificates of death a medical quarantine;

h. Smelly foods (durian, jackfruit, fish sauce a other types of fermented foods, etc.);

i. Fresh or frozen seafood a meat, unless they fulfill our packing specifications a can be carried as odbavené or ha zavazadla; only foam lined a/or insulated boxes containing dry un-spoilt foods may proceed at check-in after their contents have been inspected by the orgány; if cestující odmítnout to submit them to inspection, we reserve the právo to odmítnout their přeprava;

j. Explosives; flammable or non-flammable gases (aerosols, butane, or lighter refills); coolants (diving cylinders, liquid nitrogen); flammable liquid (paints, thinners, solvents); flammable solids (matches, lighters); organic compounds of kyslík (latex); poisonous a infectious substance (virus, bacteria); radioactive substances (radium); corrosive agents (acids, bases, mercury, thermometer); magnetic substances; oxidizing agents (bleaches); a

k. Weapons including firearms (tear-gas guns, rubber bullet guns, laser guns, nail guns, electromagnetic guns, flare guns, sport guns, etc.); ammunition; swords, rubber whips; electric shock batons, gloves; tear-gas, asphyxiate, poisonous or an aesthetic grenades; metal hacuffs a plastic hacuffs; a other equivalent offensive items.

9.2. Předměty nevhodné jako zavazadlo

9.2.1. Cestující must not include in odbavená zavazadla items which are fragile or perishable (fresh or perishable foods, etc.), or other precious a/or valuable items such as pieces of arts, video recorders, cameras, money, jewelry, precious metals a stones, computers, electronic devices, documents which can be exchanged for money, securities certificates, negotiating documents, contracts, business documents, samples, forms of identification, etc.

9.2.2. We hold no odpovědnost for any loss or škoda occurred to cestující if they include the items specified in Clause 9.2.1 in zavazadla, with or without our acknowledgement.

9.3. Právo kontroly: For safety a security reasons, we may ask cestující to authorize us to perform bezpečnostní kontrola on themselves a their zavazadla. If cestující are absent upon žádost, we will still inspect their zavazadla for the purpose of confirming if cestující přepravovat or their zavazadla include items specified in Clause 9.1. If cestující odmítnout screening, we reserve the právo to odmítnout the přeprava of such cestující a their zavazadla. In the event of any loss or škoda to cestující or zavazadla arising out of bezpečnostní kontrola, such as the use of scanning devices, we hold no odpovědnost for such škoda or loss unless due to our fault.

9.3.1 For Syringe / Injection Needle / Injection Pen Acceptance Policy: Cestující can přepravovat Syringe / Injection Needle / Injection Pen on one’s own as per mentioned in the doctor certificate only. The doctor certificate should be issued within 90 days from the date of journey. The certificate should be presented upon check-in process a it should clearly mention ‘THE QUANTITY OF DOSAGE TO BE USED DURING THE FLIGHT’ (how many pieces of the Syringe / Injection Needle / Injection Pen to be used during the let)”. For the extra Syringe / Injection Needle / Injection Pen, which exceeds than the doctor certificate mentioned, shall be put in the cestující’s check-in zavazadla.

9.4. Odbavené zavazadlo:

When zavazadla is odbavené a delivered to us, we will take custody of them a issue zavazadla identification tag to each item of the odbavená zavazadla.

Cestující’ names or personal identification must be affixed on their odbavená zavazadla.

Odbavená zavazadla is carried on the same letadlo as cestující. However, if we reasonably consider that such practice may not be possible for safety, security or operational reasons, we will přepravovat zavazadla on another let. In that case, the odbavená zavazadla shall be carried a delivered to cestující, unless the zákon requires cestující to complete customs clearance as prescribed.

We poplatek cestující for the přeprava of odbavená zavazadla. Cestující may purchase odbavená zavazadla allowances provided in our current policy as published from time to time. Cestující whose odbavená zavazadla exceeds the purchased zavazadla allowances will be poplatekd for each kilogram of zavazadla in excess at check-in counters. Zavazadla poplatek is neither refundaceable nor transferrable.

Any item of odbavená zavazadla must not exceed thirty two (32) kilograms in weight. The excess weight must be separated a packed into smaller items upon check-in. We odmítnout to přepravovat any zavazadla which is not properly packed. Under any circumstance, we hold no odpovědnost (i) for any škoda due to the failure of cestující to comply with the requirement of zavazadla weight or of separation a re-packing, or (ii) for the refusal to přepravovat excess weighing zavazadla.

Sport equipment can be carried in letadlo hold after cestující have acknowledged a accepted the potential risks, a paid the poplatky specified in our tariff. As a result, cestující are advised to buy any necessary insurance for such equipment.

9.5. Příruční zavazadlo: Cestující (except kojenci - aged under 02 years old), are allowed to přepravovat one main item a one small item with the maximum total weight of seven (7) kilograms na palubě. The main item must not exceed 56cm x 36cm x 23cm in dimensions. The small item can only include ženy’s bags, laptops, books, magazines, cameras, děti’s food containers, duty-free goods, etc. Ha zavazadla must be able to be fitted under seats or in on-board zavazadla compartments. Zavazadla which we consider to exceed the weight a dimensions specified in our předpisy will not be carried na palubě. Musical instruments which exceed the dimension limit for unodbavené ha but weight under seventy five (75) kilograms can be carried na palubě if cestující have purchased extra seats a paid applicable poplatky for them.

If cestující’ ha zavazadla does not conform to our předpisy or other aviation security a safety předpisy, they can be carried as odbavená zavazadla or odmítnoutd of přeprava. If they are carried as odbavená zavazadla, they will be poplatekd as excess zavazadla at the letiště.

9.6. Vyzvednutí zavazadel cestujícími: Cestující must collect odbavená zavazadla as soon as they are available upon arrival at destinace. If cestující do not collect their odbavená zavazadla within a reasonable time, we have to store them a impose storage poplatek on cestující. If cestující do not claim odbavená zavazadla within sixty (60) days from the date we make it available, we may dispose of it without any odpovědnost to the cestující. Perishable items may be disposed of before such deadline. The amount received from such disposal shall be returned to the authorized person after deducting the relevant costs related to transportation, storage a disposal of zavazadla; or shall be submitted to state budget if the authorized receivers do not claim for the receivable amount within 180 days since disposal of the zavazadla. Only the holder of the zavazadla identification tag can claim the zavazadla collection. If a person claiming the collection of odbavená zavazadla cannot present the zavazadla identification tag, that person must provide proof of ownership over that piece. When the holder of the zavazadla identification tag accepts the zavazadla without any complaints at the time of delivery, it is considered evidence that the zavazadla is delivered in full a in accordance with the contract of přeprava.

 

Článek 10: Letové řády a změny letových řádů

10.1. Letové řády: Odlet a let times shown in schedules are subject to change between the date of publication a the actual date when cestující travel.

10.2. Změny letových řádů, zrušení letů: At the time cestující accept the rezervace a booking on our lety, we or our authorized agents inform the cestující about the plánovaný čas odletu at that moment a such information is present in cestující’ letenka. If necessary, we can change the let schedule a/or cancellation, termination, change of let route, or delay of any lety, as we consider reasonably satisfying the cases beyond our control due to safety or commercial reasons. In case of changes in let schedules or let cancellation, the following measures shall be applied in accordance with current zákon a our předpisy:

a. Transfer cestující to another let with open seats without any additional poplatky; or

b. Make a rezervace for the cestující’ tarify to use in the future, provided that cestující must use the rezervace within 180 days since the žádost of rezervace; or

c. Refundace to cestující, including service tarify, tax, poplatek that we collect a free of refundace poplatek.

d. Depending on let delay duration, or the plánovaný čas odletu of replacing let, we provide meal service, accommodation, means of transportation in accordance with the current zákon a our předpisy.

10.3. Vyloučení odpovědnosti za zrušení letu a změnu letového řádu: We are limited to or excluded from odpovědnost for let cancellation a schedule change in the following cases:

a. If we have notified cestující at least twenty-four (24) hours prior to the plánovaný čas odletus, or if cestující have not provided any email address or telephone number, or cestující cannot be reached via the registered address or telephone numbers;

b. Cestující are carried to their scheduled places of destinace within three (3) hours of their scheduled arrival times or within six (6) hours, if the scheduled lety are connecting lety,.

c. Technical incidents during letadlo operation, starting from when the captains sign to take over the letadla until the laing of letadla;

d. Armed conflicts, political unrests, strike, letiště closure, incapacity of other relevant service providers to the lety, a other force majeure event.

e. Let cancellation or schedule change is due to the following reasons, including weather podmínky, security risks affected to the safe operation of letadla; lety cannot take off since orders of the orgány but not due to the carrier’s fault. In addition to the disclaimer of Non-refundaceable prepaid compensation, we are exempted from the odpovědnost to provide the services mentioned in item d Article 10.2 of these Podmínky of přeprava.

 

Článek 11: Refundace

11.1. Dobrovolné refundaceace: The travel class decides whether a letenka is eligible for refundace or not. If applicable, instead of cash, refundace is made by přepravovating tarify over as credit for subsequent rezervace (Credit shell). However, under particular circumstances, by influence of force majeure or pursuant to the zákon, we may consider the refundaces in cash or via bank transfer.

11.2. Nedobrovolné refundaceace: In the event of let cancellation, or delay with the delay time within our planned Policy a in accordance with the Let delay or cancellation specified in Civil Aviation Act a concerned circulars, decrees, etc., cestující may choose to receive refundace in credit shell, cash or via bank transfer. Cash refundaces are made at our authorized agents a at our designated letenka offices or to bank account provided by the cestující.

11.3. Forma výplaty refundaceace: In case of eligible refundace, except otherwise regulated or applied where permitted, the refundace amount can only be made through form(s) of platba which were originally used to pay the booking.

11.4. Měna refundaceace: We normally make refundace in the currency used to purchase the letenka. In certain cases, conversion is only possible upon our approval.

11.5. Plátce refundaceace: All staff a office of our authorized agents or all our departments or units which work in connection with the refundace procedures may precede the refundaces to customers.

11.6. Odmítnutí refundaceace

- We may odmítnout to refundace if the žádost is made after the platnýity of the letenka;

- We may odmítnout to refundace if cestující are denied of přeprava for their failure to comply with the safety a security measures.

 

Článek 12: Chování na palubě letadla

12.1. While being na palubě of an letadlo’s, if cestující commit any of the following actions: (i) criminal offence; (ii) threaten aviation safety a security; (iii) threaten or abuse members of the posádka or other cestující; (iv) fail to comply with the safety, order a discipline instructions of the captain or of a member of the posádka delivering on behalf of the captain; (v) škoda on-board equipment a properties; (vi) use drugs; (vii) smoke, even in the toilets; (viii) other conducts which contrast to the fine traditions a customs, a public orders, we will proceed with necessary security measures to intercept such acts. We may ask such cestující to leave the letadlo, or deliver them to the orgány at the places of take-off or laing, odmítnout to přepravovat such cestující termly or permanently on the lety we operate, or prosecute them according to legal předpisy.

12.2. If cestující commit any acts specified in Clause 12.1, we reserve the právos to žádost such cestující to pay for any škodas arising out of their conducts, including costs related to emergency laing, škodas to human a properties, a other škodas occurred to us, our authorized agents, our staff, our service providers, our cestující a the third parties.

12.3. For safety a security reasons, we may exclude or limit the use of electronic devices na palubě, including but not limited to mobile phones, laptops, portable recorders, portable radios, CD players, gaming devices or other transmitting devices such as radio-controlled toys a walkie-talkies. Hearing aids a pacemakers are allowed na palubě.

12.4. Cestující cannot bring foods for on-board consumption. Small kids’ foods are allowed to přepravovat na palubě for kids’ use only. Smoking is prohibited on all our services.

 

Článek 13: Omezení odpovědnosti

13.1. Obecné použití

Our odpovědnost for the proved škodas to cestující, including death or bodily injury arising out of or in connection with přeprava on let operated by us, are governed by the rules a limitations stipulated in the Convention, the Law on Civil Aviation of Thaila a other official guidelines of the Authorities.

Our odpovědnost for the death, wounding a other bodily injury of cestující is limited to the equivalent of 100,000 SDRs (one hundred thousa SDRs) per cestující, including legal costs.

We are only liable for škodas sustained by cestující during přeprava by letadlo, unless such škodas are attributable to the physical podmínky of cestující. If škodas to cestující are self-inflicted, we are excluded or limited from the responsibility for compensation.

Pursuant to Clause 22 (1) of the Convention, for international přeprava on lety operated by us, as stipulated in the Convention, our odpovědnost for the death, wounding a other bodily injury of cestující is limited to the equivalent of 100,000 SDRs per cestující, including legal costs.

No provision in these Podmínky of přeprava is perceived as disadvantageous to the právos a responsibilities of the carriers in regard to any complaints made by one person or the representative of this person when this person causes intentionally any death, wounding or bodily injury to other cestující.

13.2. Naše odpovědnost za škodu na zavazadlech: We are not liable for škodas caused by any fzákon in terms of character such as škoda to bag strap, lock, scratch, scrap, small cut, small stain. Comparatively, we are not liable for any reasonable wear a tear of zavazadla caused by normal movements a knocks during přeprava by air.

We will compensate for škoda to zavazadla based on the general condition wherein compensation varies in accordance with actual škodas but does not exceed our limit of odpovědnost. Cestující must prove actual škodas to their zavazadla.

13.3. Naše odpovědnost za škody způsobené cestujícím zpožděním: For delay to zavazadla that cestující who are not permanent residents at the places of destinace a are unable to collect odbavená zavazadla within twenty four (24) hours of their arrival at the places of destinace.

13.4. Mimo rozsah Varšavské úmluvy: In the events wherein the přeprava of cestující does not comply with the předpisy on odpovědnost prescribed in the Warsaw Convention. The following předpisy apply:

a. Our odpovědnost for škoda shall be reducing if the cause is contributed to by cestující, as prescribed in the příslušné právo.

b. We are not liable for škoda to odbavené or ha zavazadla, unless it is caused by the negligence of us.

c. Except for the execution or non-execution with the intent to cause škoda, or for the negligence despite the knowledge of possible škodas, our odpovědnost for škoda to odbavené a ha zavazadla is limited at the values stated in our tariff. If the Zavazadla Identification Tag does not show the weight, the zavazadla is considered within the specific zavazadla allowance for each related travel class. Wherein the odbavená zavazadla is stated with higher value in writing, our odpovědnost shall be limited at that stated value.

d. We are not liable for škoda to zavazadla of cestující arising from our compliance with the government zákon a předpisy or to cestující’ failure to comply with such zákon a předpisy.

e. Unless stated otherwise in these Podmínky of přeprava, we are only liable for škoda which can be proven a compensated, loss which can be proven a costs provided by the příslušné právo.

f. We are not liable for any škoda to zavazadla which is caused by cestující. Cestující are liable for škoda which is caused by their zavazadla to other cestující a properties, including our properties.

g. We are not liable for any škoda to items which, either as odbavené or ha zavazadla, are advised against in Clause 9.2 of these Podmínky of přeprava.

h. We are not liable for the sickness, or disability, including death, which are is caused by the physical podmínky of cestující or the aggravation of those podmínky.

i. The contracts of přeprava include these Podmínky of přeprava, a the exclusions or limits of odpovědnost apply to our Authorized agents, staff, labors a representatives in the same way as they apply to us. The total amount of compensation which cestující can recover from us, our authorized agents, staff, labors a representatives will not exceed the total amount of our odpovědnost, if any.

j. No provision in these Podmínky of přeprava or the contracts of přeprava gives up any exclusion or limit of odpovědnost to which we are entitled to under the Warsaw Convention or any příslušné právo, unless we say otherwise.

 

Článek 14: Lhůty pro stížnosti a nároky

14.1. When cestující accept zavazadla without complaint at the time of delivery, it shall be considered sufficient evidence that the zavazadla has been delivered in full a in accordance with the contract of přeprava, unless cestující provide with clear evidence otherwise.

14.2 Lhůty pro stížnosti:

All complaints about škodas to odbavená zavazadla are accepted if the právoful owners of zavazadla submit to us their complaints in writing within the following time limits:

- Seven (7) days since the receipt of zavazadla in the case of missing or škoda.

- Seven (7) days since the supposed receipt of zavazadla in case of loss of one or multiple pieces of zavazadla.

- Twenty-one (21) days since the receipt of zavazadla in case of the delayed přeprava of zavazadla.

14.3. Lhůty pro nároky

Any claim for compensation for škoda to cestující a zavazadla must be made within two years of the actual/scheduled arrivals of the letadlo at the place of destinace, or the termination date of přeprava. The calculation of time is provided by the zákon of the place where court processes the claim.

 

Článek 15: Změny a vyloučení odpovědnosti

15.1. None of our staff or authorized agents may amend, alter or remove any provision in these Podmínky of přeprava or in our předpisy.

15.2. The provisions in these Podmínky of přeprava are subject to change at any time without notice, provided that those amendments do not apply to the current contracts of přeprava a that they are approved by the orgány.

 

Článek 16: Další podmínky

Přeprava cestujících a zavazadel se rovněž řídí našimi předpisy a dalšími použitelnými a uznávanými předpisy.

 

Článek 17: Člen FUN Reawards

17.1. Deaktivace účtu

- Pokud člen potřebuje deaktivovat členský účet, může o to požádat zasláním žádosti o deaktivaci e-mailem na vz.support@vietjetair.com