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VietjetAir Contact Center

Operating office hours: 24/7, including Sundays and public holidays.

Ticket sales and additional services
Consultation and assistance with information related to products and services
Receiving and handling feedback

Available Languages: English, Vietnamese

Address: 60A Truong Son Street, Tan Son Hoa Ward, Ho Chi Minh City, Vietnam

Hotline

+84 1900 1886
(+84) 28 3526 68 68 (Calling from outside Vietnam)

+84 1900 6896 (Serving Business/Skyboss class )

Telecommunication call fee is 1,000 VND per minute, as regulated by the network provider.

Email

19001886@vietjetair.com

19006896@vietjetair.com (Serving Business/Skyboss class)

Online Support

Create and Manage your request tickets Click here

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Regulation on receiving and handling passenger feedback

Effective from June 1, 2023

Initial acknowledgment time:

Vietjet shall provide an initial response to the passenger’s feedback within 03 working days upon receipt of all required feedback details.

Feedback handling time:

The resolution time shall be notified by Vietjet depending on the nature and complexity of each case.

Information privacy:

Passenger feedback information shall be kept confidential in accordance with Vietjet’s personal data protection policy

Contact Information for Booking & Customer Support (International)

Details on ticket booking, service inquiries, and customer assistance, including multi-language support and local operating hours in various countries.

Country	Contact Information
THAILAND	Address: 999 M.1, Suvarnabhumi Airport, 10540 Samutprakarn Hotline: +66-2-089-1909 Email: vz.support@vietjetair.com Operating office hours 8:00-22:00 (everyday)
KOREA	Seoul Address: 10th Floor, Hansan Building, 115 Seosomun-ro, Jung-gu, Seoul, Korea Hotline: +82-2-319-4560 Fax: +82-2-319-4561 Email: vj.gsa@daejooair.com Busan Address: #211, Eunsan Building, 65 Haegwan-ro, Jung-gu, Busan, Korea Hotline: +82-51-714-4197 Fax: +82-51-714-4229 Email: vj.gsa@daejooair.com Operating Office Hours: Monday to Friday: 9:00 AM - 6:00 PM Closed on weekends and public holidays)
AUSTRALIA	APG Inc (GSA) Sydney, New South Wales Address: Level 21, 60 Margaret Street, Sydney, NSW 2000, Australia Hotline: 1800 844 219 Email: vietjet@apg-ga.com.au Melbourne, Victoria Address: Level 5, 447 Collins Street, Melbourne, VIC 3000, Australia Hotline: 1800 844 219 Email: vietjet@apg-ga.com.au Operating Office Hours: Monday to Friday: 9:00 AM - 5:00 PM (Closed on weekends and public holidays)
INDIA	Bird Travels Pvt. Ltd. (GSA) – Delhi Office Address: M5A, 2nd Floor, Middle Circle, Connaught Place, Delhi 110055, India Hotline: +91-11-2341-8199 Fax: +91-11-4352-2222 Hotline: +91-11-4364-0490, +91-11-4364-0491 Email: sales.vj@bird.travel Bird Travels Pvt. Ltd. (GSA) – Mumbai Office Address: 204, 2nd Floor, A Wing, Kanakia Wall Street, Near Chakala Signal, Andheri-Kurla Road, Mumbai, Maharashtra 400093, India Hotline: +91-22-48825805 / 07 Email: bomsales.vj@bird.travel; bomres.vj@bird.travel; bomgroups.vj@bird.travel Bird Travels Pvt. Ltd. (GSA) – Ahmedabad Office Address: A-905, Samudra Complex, Off C.G. Road, Ahmedabad, Gujarat 380009, India Hotline: +91-79-40085140 / 41 Email: amdsales.vj@bird.travel; amdsalesmgr.vj@bird.travel; amdres.vj@bird.travel Bird Travels Pvt. Ltd. (GSA) – Kochi Office Address: 2F, Illy’s Arcade, Parambithara 14th Cross Road, Panampilly Nagar, Cochin 682036, India Hotline: 0484-231 5580/5590 Email: coksales.vj@bird.travel; cokresv.vj@bird.travel Bird Travels Pvt. Ltd. (GSA) – Bengaluru Office Address: # 125, 1st floor, Infantry Road, Shivaji Nagar, Bengaluru 560001, India Hotline: +91 80 - 4757 2113 Email: blrsales.vj@bird.travel; blrres.vj@bird.travel Bird Travels Pvt. Ltd. (GSA) – Hyderabad Office Address: # 5-10-191, First Floor, Hill Fort Apartment, Beside HACA Bhavan, Hill Fort Road, Adarsh Nagar, Hyderabad 500004, India Hotline: +91 40 29330978/ +91 40 29331978 Email: hydres.vj@bird.travel Operating Office Hours: Monday to Friday: 9:00 AM - 5:00 PM Saturday: 9:20 AM – 4:30 PM (Closed on Sunday and public holidays)
JAPAN	World Compass Co., Ltd Address: 7F Sakura Tower, 3-2 Sakuragaokacho, Shibuya-ku, Tokyo 150-0031 Hotline: +81-50-5482-5538 Fax: +81-3-6455-0196 Email: vj-contact@vietjetair-wcc.jp Operating Office Hours: Monday to Friday: Time: 9:00 AM - 6 PM, Call: only available between 10 AM – 5 PM (Closed on weekends and public holidays)
TAIWAN	Ezfly International Travel Agent Co., Ltd . (GSA). Taipei Office Address: 2F-1, No. 51, Hengyang Road, Zhongzheng District, Taipei City， Taiwan Hotline: 886-2-7726-0088 Fax: +886-2-6601-4615 Email: vjgsa01@ezfly.com Taichung Office Address: No. 2, Sec. 5, Meichuan E. Rd., Beitun Dist., Taichung City, Taiwan Hotline: 886-4-2296-7053 Email: vjgsa01@ezfly.com Kaohsiung Office Address: 17 F.-6, No. 91, Zhongshan 2nd Road, Qianzhen District, Kaohsiung City, Taiwan Hotline: 886-7-536-0220 Email: vjgsa01@ezfly.com Operating Office Hours: Monday to Friday: 9:00 AM - 6:00 PM (Closed on weekends and public holidays)
HONG KONG	Hongkong comfort air limited (CSC) Address: Office C on 9th Floor Tower A, Capital Tower, No.38 Wai Yip Street, Kowloon Bay, Kowloon, Hong Kong Hotline: 00852-35794502 Fax: 00852-21170318 Operating Office Hours 8:00-20:00 (everyday) TRAVELFUTURE HOLDINGS LIMITED - CSC office Hong Kong office Address: Unit 3A-8, 12/F Kaiser CTR No18 Centre St Sai Ying Pun Hongkong Hotline: ＋8618974889104 ＋8615012825085 Email: yuki.zhang@pkfare.com; DCservice@pkfare.com Operating Office Hours 8:00-20:00 (everyday)
CHINA	SICHUAN TOP ONE HOLIDAY AVIATION SERVICE CO.,LTD - CSC office Sichuan Office Address: Room 905, Times 1, No.6, ZhiQuan Section, DongDa Street, JinJiang District, Sichuan Province, China Hotline: 028-86719358 Email: 1228509069@qq.com Operating Office Hours: 8:00-20:00 (everyday)
MALAYSIA	AVIAREPS Travel Sdn Bhd Address: Lot 1604, Level 16 Wisma Chuang 34 Jalan Sultan Ismail, Kuala Lumpur Hotline: +60 3 2148 8033 Email: Vietjetair.kul@aviareps.com Operating Office Hours: Monday to Friday: 8:30 AM - 17:30 PM (Closed on weekends and public holidays)
EUROPE	AVIAREPS AG (GSA) Czech Office Address: Václavské náměstí 802/56, 110 00 Praha 1- Nové Město Hotline: +420 732 514 434 Email: vietjetair@connect-pro.cz Office hours: 09:00-17:00 (GMT +2), Monday to Friday (Closed on weekends and public holidays) Germany Office Address: ML61, Mainzer Landstrasse 61/ 4th floor, 60329 Frankfurt am Main, Germany Hotline: +49 69 770 673 035 Email: Vietjet.Germany@aviareps.com Office hours: 09:00-18:00 (GMT +2), Monday to Friday (Closed on weekends and public holidays) Hungary Office Address: 1092 - Budapest, Koztelek utca 6 Hotline: +36 1 210 0067 Email: vietjet.hungary@aviareps.com Office hours: 09:00-17:00 (GMT +2), Monday to Friday (Closed on weekends and public holidays) Poland Office Address: Jana Pawła II 25, 00-854 Warsaw, Poland Hotline: +48 22 632 21 22 Email: Office@connect-pro.pl Office hours: 09:00-17:00 (GMT +2), Monday to Friday (Closed on weekends and public holidays) Austria Office Address: Theobaldgasse 19/2, 1060 Vienna, Austria Hotline: +43 1 585 36 30 35 Email: Vietjet.Austria@aviareps.com Office hours: 09:00-17:00 (GMT +2), Monday to Friday (Closed on weekends and public holidays)
KAZAKHSTAN	AVIAREPS AG (GSA) Address: Almaty, BC Nurly Tau ,7 Al-Farabi Avenue, Building 4a, office205 Hotline: +77010718534 Email: vietjetkz@connect-pro.kz Office hours: 09:00-18:00 (GMT +5), Monday to Friday (Closed on weekends and public holidays)
SRI LANKA	ANDREW THE AVIATION COMPANY (PVT) LTD. (GSA) Address: No. 130, Level 01, Nawala Road, Narahenpita, Colombo 05, Sri Lanka Hotline: +94 112 368 168 \| +94 112 50 7191/2 Email: vjtkts@andrewaviation.com \| info@andrewaviation.com Office hours: 09:00-17:00 (GMT +5:30), Monday to Friday 09:00-12:00 (GMT +5:30), Saturday (Closed on Sundays and public holidays)