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Online check-in is a convenient service that allows passengers to online check-in their flights with any devices that can connect to the Internet and access to Vietjet website. With online check-in function, passengers are able to choose available seats on flight and other services by themselves.
2
My booking is not confirmed, can I check-in online?
Online check-in is applicable only for passengers have a valid ticket with confirmed booking.
3
Can I check-in online with wheelchair service request?
Currently, online check-in does not apply for passengers with special services requests. Thus, passengers with special services are required to request services at Ticketing office or Call Center at least 24h before departure.
4
Which flights can I check-in online?
Please refer detailed information and complete online check-in process here.
5
When can I check-in online for my flights?
Online check-in is available beginning 24 hours up to 01 hours before the flight departure time.
6
Can I check-in online for my group of 10 person?
Self check-in is not available in case of a booking has more than 9 passengers.
7
Can I check-in online for my return flight?
For return flight, online check-in is available from 24 hours to 1 hours before scheduled departure time of each flight.
8
Why can't I check in online?
There are several possible reasons why you may not be able to check in online:
• Passengers may request Special services.
• Passengers may travel with infants under 02 years old.
• Passengers may travel on flights operated by other airlines.
• Passengers’ bookings may be not confirmed.
• Passengers’ tickets may be not paid.
• Passengers may enter incorrect information
• Passengers may not do online check-in from 24 hours to 1 hours before scheduled departure time.
9
After completing checking in online, what I need to do at the airport?
After completing checking in online, passengers need to proceed:
- If passengers want to check baggages or do not issue boarding pass in advance, they must be at counter at last 50 minutes before departure time to check baggage and issue boarding pass due to the counter will be closed 40 minutes before departure time. WEB CHECK-IN COUNTER is opened to serve passengers who make self check-in. After completing, passengers continue to security area, waiting lounge and then board to the aircraft.
- If passengers do not have baggage for checking-in and issue boarding pass by themseflves, they can proceed to security area, waiting lounge and then board to the aircraft. Passengers please be present at the boarding gate 30 minutes before the departure time, the boarding gate will be closed 15 minutes before the departure time.
Passengers who self-check online by using Vietjet Air mobile application, can use the boarding pass from mobile device, no need to print out boarding pass.
10
After comleting web check-in process, is there any case that I have to check-in again or have my seat changed at the airport although I have completed online check-in?
As our Online check-in is aimed to provide the convenience for passenger when traveling with Vietjet, we try our best to remain your checked-in seat when your online check-in is completed and confirmed on time. However, in certain cases concerning flight safety/security or other necessary situations, Vietjet request online checked-in passengers to check-in again at the airport’s counter, change position of seat without prior notice. For the flight safety, Vietjet thank you for your understanding in these inconvenience situations.
11
In case, I could not complete web check-in process, what should I do?
In this case, Passengers please be present at the check-in counter on time.
12
Do I need to show my e-ticket when I check-in at the airport?
Passengers need to show e-ticket or booking code when check-in at the airport.
13
I lost my ID card, which other documents can I use for traveling?
You can use other valid documents such as: Military ID card, jounalist card, passport,e.g...
14
When the check-in counter closed for checking?
Closing time for check-in counter:
Domestic flights: 40 minutes before the departure time.
International flights depart from Japan, Korea and India: 60 minutes before the departure time
International flights depart from Vietnam and other countries (except Japan, Korea and India): 50 minutes before the departure time
15
Can I aks my friend, who travel with me, check-in for me?
According to Aviation Sercurity, passengers are required to be present at check-in counter for check-in procedure by themselves.
16
How can I do if I still stuck at the sercurety area in last minutes?
In this case, you should to inform to Vietjet staffs for supporting. Please pay attention our puplic announcements about closing time of counter and boarding gate.
17
How can I do if I completed check-in abd was present late at boarding gste?
To ensure that flight be on time, passengers are required o be present at boarding gate at last 30 minutes before the departure time. The boarding gate will be closed 15 minutes before the departure time. Vietjet do not have any responsibility for late reason.
18
What is the difference between check-in and boarding?
- Check-in confirms your presence on the flight and allows you to check in any baggage and get your boarding pass. Boarding is the moment at which you actually get on the plane.
- Once check-in has been completed, remember to leave enough time to pass through the security monitoring areas (passport and/or security procedures). This will ensure you arrive at the indicated boarding gate on time.
19
Can I use FaceID check-in if I don’t have a VNeID account?
No. Passengers must have a level 2 VNeID electronic identification account and use the latest version of the VNeID app.
20
Does FaceID check-in replace the traditional check-in counter?
No, it’s not mandatory. This is an additional option to save time. Passengers can still check in at the counter if they prefer.
21
Which airports support the FaceID check-in feature?
This feature is being piloted at Noi Bai International Airport – Hanoi. The list of applicable airports will be updated based on the Ministry of Public Security's implementation progress.
22
Can wheelchair users use FaceID check-in?
Yes. As long as the passenger’s face is clearly visible within the camera’s recognition frame and biometric data has been registered on VNeID, the system can recognize and support them as usual.
23
Can foreign passengers use this feature?
Not at this time. This feature is currently only available to Vietnamese citizens who have registered biometric information on the VNeID app.
24
Is my personal information secure?
Yes. FaceID data is verified directly with the Ministry of Public Security’s system. Vietjet does not store any biometric data of passengers.
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