FAQs travel safe

Travel Safe Insurance is provided by Baoviet Insurance Corporation (Baoviet Insurance) through Vietjet's system on the basis of co-insurance with HD Insurance Co., Ltd. Products provide attractive insurance benefits to meet the diverse needs of customers during the trip.

• If you need to learn about the product, guideline information related to the claim process, and other information, please contact Baoviet Insurance according to below address:
  • Baoviet Insurance Corporation: No. 7 Ly Thuong Kiet Street, Phan Chu Trinh Ward, Hoan Kiem District, Hanoi, Vietnam
  • Hotline: 1900 55 88 99
  • Email: insurancehelp@baoviet.com.vn
• This program is offered exclusively via website www.vietjetair.com for flights originating from Vietnam.

You can purchase Travel Safe Insurance when you book your flight tickets through www.vietjetair.com or an Agent when you book at Vietjet's Agent partners.

If you need to get a Travel Safe insurance invoice, please follow the following process:

• n the same month that the Certificate of Insurance is issued, if the customer requests to issue an insurance invoice immediately, please fill out and send detailed information in the form here to Baoviet Insurance.
• After receiving the invoice request information, Baoviet Insurance will crosscheck, issue and send the invoice directly to the customer's email address within 02 working days.
• Customers who have purchased Vietjet Travel Safe insurance through Digital Interfaces under the management of Vietjet Air, without requiring an insurance invoice, will be issued by Baoviet Insurance on one invoice with the title "Buyer does not require invoice".
• In case Baoviet Insurance receives a request to issue an invoice in the next month for the Certificates of Insurance issued in the previous month, Baoviet Insurance will flexibly issue invoices for requests sent to Baoviet Insurance before the 5th of the next month.

You can purchase Travel Safe Insurance even if you are not Vietnamese and/or do not live in Vietnam as long as you take Vietjet Air flights originating from Vietnam.

• Yes, the minimum age to be covered by Travel Safe Travel Insurance is 14 days old and above.
• Children aged from 14 days to under 24 months traveling with an Insured Adult will be covered for free! We do not require the name of an accompanying child provided there is confirmation that the child is on board with the Adult who is the Insured Person.

You can find information about Travel Safe Insurance terms and conditions in the Insurance Wording at www.vietjetair.com, Other Services section.

Your insurance benefits include the following if you take Vietjet flights under the Travel Safe Insurance Program:

• For one-way flights: flight cancellation/delay, baggage loss or damage, baggage delay, loss of travel documents, personal accident.
• For round-trip flights: besides the same benefits as one-way flights, you will enjoy additional benefits of medical expenses reimbursement, and emergency medical transportation costs.

Please see the Summary of Benefits and Insurance Wording at https://www.vietjetair.com/en/pages/insurance-1619513478066 for more information about your insurance benefits when you join the Vietjet Travel Safe Plan.

Note: All benefits are subject to the Vietjet Travel Safe Policy Terms and Conditions.

• Please call the Emergency Medical Assistance number for International Flights: +84 (0) 28 44 58 2638.
• Please call this number for more details before taking any action.
• For outpatient treatment, please keep all original receipts and submit them when you return to Vietnam.

Your Roundtrip Travel Safe Insurance Policy will automatically renew according to the actual schedule and up to a maximum of 10 days if Vietjet reschedules your Return Flight to another date.

Travel Safe Insurance program comes into effect when:

• Domestic: starting at 00:01 am on the scheduled departure date.
• International: effective three (03) hours prior to the Insured Person's scheduled departure from Vietnam for an overseas destination.

Trip Cancellation Benefit becomes effective twenty-four (24) hours from the date of purchase of Scheduled Flight Insurance.

• Yes, for Travel Safe Insurance Program for round-trip flights: Baoviet Insurance will pay all Reasonable Medical Expenses up to the amount specified in the Table of Benefits if the Insured Person suffers bodily injury due to an accident or illness during the trip that requires treatment under the terms and conditions of the Policy.
• This benefit will not apply to the Travel Safe Insurance Program for one-way flights.

• Yes, for the Travel Safe Insurance Program applicable to international - round trip flights: Baoviet Insurance will pay all Reasonable Medical Expenses up to the amount specified in Table Insurance benefits if you are injured physically due to an accident or illness include if you test positive for COVID-19 during the trip requiring treatment according to the terms and conditions of the Insurance Wordings.
• This benefit will not apply to Travel Safe Insurance Program for international flights - one-way and domestic flights.

• Yes, for Travel Safe Insurance Program applicable for round-trip flights: Baoviet Insurance will pay for necessary medical treatment expenses incurred in the territory of Vietnam for you within 1 (one) month after you return from the trip. Those expenses must be expenses incurred as a result of an accident or illness or disease occurring abroad while you are on your trip. The cost of medical treatment in Vietnam will be limited to 10% of the medical expense benefit's limit specified in the Table of Benefits.
• This benefit will not apply to the Travel Safe Insurance Program for one-way flights.

Travel Safe Insurance does not cover professional sports activities in exchange for income or remuneration and other similar activities. Please see the terms and conditions in the Policy for more information.

Trip cancellation benefit is only applicable for the reasons specified in the terms and conditions of the Policy. These reasons include unexpected events such as sickness, injury, or death of the Insured Person or the Insured's Family Member and/or the Insured's relatives. Pre-existing conditions are not covered under this Plan.

Note: “Pre-existing condition” means any injury, illness, disease, or symptom that:

• a) Treatment, prescription, consultation, or diagnosis has been given or can be anticipated within twelve (12) months before the commencement of the trip.
• b) The Insured Person may or may not be aware before the Trip regardless of whether the Insured Person has received a medical examination, treatment, consultation, or diagnosis.

You can still purchase Travel Safe Insurance if you have a pre-existing condition. However, pre-existing conditions are not covered under this Plan

Yes, Baoviet Insurance will pay each adult Insured Person up to the sum insured specified in the Table of Benefits for loss or damage occurring during the trip for baggage, clothing, or luggage, personal effects owned by the Insured, or carried, deposited in advance, purchased by the Insured Person during the trip under the terms and conditions of the Policy. The Insured must provide the required documents for Baoviet Insurance to consider paying.

No, unaccompanied baggage will not be covered

The Travel Safe Insurance Program is provided based on your route according to the air tickets purchased by you through the Digital Interfaces under the management of Vietjet Air specifically as follows:

You may cancel your Travel Safe Policy once you have purchased it and receive a refund of the premium paid under Vietjet's policy, provided that you have not made the trip and no claim has been raised.

Your Travel Safe Policy can be modified according to Vietjet's flight change policies. You can make adjustments according to Vietjet's regulations at My Booking section on www.vietjetair.com.

Customers can submit a claim online by accessing Baoviet Insurance's online claim portal according to the following instructions:

• On the online insurance certificate of Baoviet Insurance sent to you after successful payment, you click the SEND CLAIM button.
• You will be navigated to access Baoviet Insurance's online claim platform.
• You declare information, follow the instructions and submit a claim.
• After submitting a successful claim, Baoviet Insurance will process the claim and send the results to your email address.

Your claim will be processed and responded to within 7 working days after you submit all required documents.

In case your claim is covered by insurance, Baoviet Insurance will proceed to pay the claim amount within 15 working days from the date Baoviet Insurance receives your full and valid hard copy of the claim file.

Notice must be sent to Baoviet Insurance immediately and in any case within 30 days from the end of the relevant trip.

Failure to give notice within the limited period will not invalidate a claim if the Insured can prove to Baoviet Insurance that such notice was given as soon as reasonably practicable and in any case not later than 60 days from the end of the relevant trip.