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Vietjet opens direct flight from Hanoi to Osaka – Japan

(Tokyo, May 31, 2018) - Vietnam’s new-age carrier Vietjet will officially launch a direct route connecting Hanoi with Osaka (Japan) on November 8, 2018, looking to further boost tourism and trade integration between the two countries and across the region.

 

Representative of Ministry of Land, Infrastructure, Transport and Tourism (MLIT) of Japan presents the new route’s certificate to Vietjet Vice President Nguyen Thi Thuy Binh at Vietnam Investment Conference witnessed by Vietnam President Tran Dai Quang in Tokyo


A special ceremony to announce the new route was held today at the Japan-Vietnam Economic Forum in Tokyo with Vietnam’
s President Tran Dai Quang, Japanese government's representatives, and officials from both countries joining representatives of Vietjet.

Using Vietjet’s new and modern A320 aircraft, the Hanoi-Osaka route will operate on a daily basis with a flight time of more than four hours per leg. As proposed, a flight will depart from Hanoi each day at 1:45am and arrive in Osaka at around 7:50am (all local times). Coming in the other direction, a flight will take off from Osaka at 9:20am and land in Hanoi at around 1:10pm (all local times). Vietjet’s new service to Osaka will bring the airline’s total number of international routes up to 45. The airline's domestic network includes 38 routes.

Ticket sales for the new route is expected to be available from June 8,
2018 at www.vietjetair.com (also compatible with smartphones at  https://m.vietjetair.com) and at http://www.facebook.com/vietjetvietnam (just click the “Booking” tab). Payment can be easily made with debit and credit cards issued by Visa/ MasterCard/ AMEX/ JCB/ KCP or with any ATM card issued by 32 Vietnamese banks that have been registered with internet banking.

Speaking at the ceremony, Vietjet’s Vice President Nguyen Thi Thuy Binh said:We are excited to be preparing this new route’s launch. The Hanoi-Osaka route is to be first service for Vietjet’s expansion into Japan - the Land of the Rising Sun. We believe that this new connection and our expanding network will help make the travel dreams of millions of passengers come true. Japan is known to people from all over the world for its natural beauty, for example the cherry blossom season, and Fuji Mountain, and the country is also adored for its many enviable cultural heritages, friendly people, incredible food and cutting-edge technology. As part of our expansion strategy in Japan, we will continue to open new routes connecting Vietnam and Japan’s economic and tourism hubs in order to diversify destination choices and better meet the growing demand for air travel between the two countries and beyond to better connect with the rest of the world.”


  

Vietjet Vice President Nguyen Thi Thuy Binh introduces Vietjet’s services and its new-age-carrier model at the Press Conference in Tokyo


Osaka is the capital city of Osaka Prefecture and Japan's third largest city with a population of over 2.7 million people. It is not only the capital of Kansai Region but also considered to be a cultural treasure of Japan for its striking traditional architecture and authentic Japanese cuisine. The city is well-known for many stunning tourist attractions and entertainment destinations such as Osaka Castle (Ōsakajō), Sumiyoshi Taisha, Minoo Park, Universal Studios and Minami (Namba), and much more.


Vietjet has already collaborated with Japanese travel agencies to operate many direct-chartered flights from Vietnam to Osaka as well as Narita, Sendai, Nagoya, Ibaraki and Fukushima, demonstrating the airline’s services and its efforts in connecting the two countries has been very well received.

At the ceremony, Vietjet, SBI Leasing Services, Natixis and some of the Japanese equity arrangers also signed a MOU worth a total of nearly US$600 million for the purpose of aircraft financing.

Following a “Consumer Airline” model
, Vietjet continues to open new routes, add more aircraft, invest in modern technology and offer more added-on products and services to serve the demands of millions of satisfied customers.



Mr. Nguyen Thanh Hung, Vietjet vice chairman, exchanges the MOU with Japanese companies to finance aircraft acquisition worth nearly US$600 million at Vietnam Investment Conference witnessed by Vietnam President Tran Dai Quang in Tokyo.


An award-winning and pioneering airline, Vietjet is much loved by travelers for its exciting promotional and entertainment programs, especially during festive seasons. With high-quality services, diverse travel categories and special low-fare tickets, the airline offers its passengers memorable flying experiences on new aircraft with comfy seats, delicious hot meals served by beautiful and friendly cabin crew, and many other interesting added-on services.

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.

Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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