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TERMS AND CONDITIONS OF SKY COVID CARE VIETJET’S COMPLIMENTARY COVID-19 DISEASE INSURANCE PROGRAM FOR ALL PASSENGERS TRAVELLING ON VIETJET VIETNAM’S DOMESTIC FLIGHTS

TERMS AND CONDITIONS OF SKY COVID CARE VIETJET’S COMPLIMENTARY COVID-19 DISEASE INSURANCE PROGRAM  FOR ALL PASSENGERS TRAVELLING ON VIETJET VIETNAM’S DOMESTIC FLIGHTS

1.INSURANCE PRODUCT NAME

SKY COVID CARE
 

2. EFFECTIVENESS PERIOD

From 23rd of March 2020 through 30th of June 2020
 

3. GOVERNING RULE OF THE INSURANCE POLICY

This refers and complies with the Covid-19 disease insurance policy issued under Decision No. 63A/QD-PTI on March 12th, 2020 signed by the General Director of Post and Telecommunication Joint Stock Insurance company
 

4. ELIGIBLE INSURED PERSONS

a) All passengers (regardless of nationality and age) who travel on Vietnam domestic flights operated by Vietjet subject to Vietjet’s Conditions of Carriage, within the effectiveness period. Those passengers who purchased tickets before 23rd of March, 2020 and travel within the effectiveness period are also covered.

b) Passengers must provide all relevant accurate personal information including full name (e.g. personal ID/passport, Driver’s License…), date of birth, contactable phone number and email address.
 

5. INELIGIBLE INSURED PERSONS

a) Passengers with epilepsy, mental illness. Passengers who have been confirmed positive for Corona virus (2019-nCoV) subject to a test approved by the Ministry of Health of Vietnam before the commencement date of the insurance policy;

b) Passengers who breach or violate safety regulations regarding the prevention of acute respiratory infections (COVID-19) as outlined by the Ministry of Health of Vietnam and/or competent agencies in Vietnam; Passengers violating the blockade, isolation and travel ban orders issued by relevant government authorities;

c) Passengers who have not complete or inaccurate personal information;

d) Passengers who have suicidal behaviors;

e) Passengers who intentionally breach or violate laws.
 

6. SCOPE OF COVERAGE

Once passengers are confirmed positive for Corona virus (2019-nCoV), subject to a test approved by the Ministry of Health of Vietnam, and treated at a hospital or at authorized medical camps located in the territory of Vietnam.
 

7. APPLICATIONS

• Eligible flights: All Vietnam domestic flights operated by Vietjet from 23rd of March through 30th of June, 2020

• Effectiveness of cover: 30 days from the date of flight (from 00:01 of the date of flight until 23:59 of the following 30th day)

Example:

• A passenger travelling on a flight on 10th of April, 2020 will be covered by the SKY COVID CARE from 00:01 of 10th of April, 2020 until 23:59 of 09th of May, 2020. After this time, the cover will end.

• A passenger who travels after 30th of June, 2020 will not be entitled to the cover under SKY COVID CARE.
 

8. INSURANCE BENEFITS AND FINANCIAL SUPPORT FROM VIETJET

Within the application and eligibility of SKY COVID CARE, passengers are entitled to the following benefits and supports:

Cover levels Benefits per insured person
A. Death caused by COVID–19 disease in the territory of Vietnam:
• Payment of 100% SKY COVID CARE benefit VND 50,000,000
• One-off payment as a support from Vietjet VND 150,000,000
Financial support during the treatment of COVID-19 disease at a hospital in the territory of Vietnam:
• Payment of 100% SKY COVID CARE benefit VND 5,000,000
• One-off payment as a support from Vietjet VND 15,000,000


9. RESPONSIBILITIES OF THE INSURED PERSON

Passengers must provide accurate personal information including ID/Passport, date of birth, address, contactable phone number, email address (if any) rightly at the time of purchasing ticket. Those are mandatory information required by PTI to process insurance claim. PTI reserve the right to refuse the passenger’s claim if information provided by passengers are insufficient and/or inaccurate.
 

10. HOW TO RECEIVE UP-TO-DATE INFORMATION ABOUT INSURANCE POLICY

a) After buying ticket and travelling on Vietjet’s domestic Vietnam flights, the insured person can check and view insurance certificate issued by PTI by visiting the PTI website at www.vietjetair.tracuubaohiem.vn and fill in all information as required including full name, ID/passport, flight number, booking reference, email that passengers declared when purchasing ticket.

b) In case of making insurance claim, passenger is required to contact the customer service number of PTI at 1900545475.
 

11. INSURANCE CLAIM FORM

• The eligible insured person needs to contact PTI’s customer service at 1900545475 to receive relevant guidance; or

• Access to website www.vietjetair.tracuubaohiem.vn

+ Step 1: Fill in the required fields with accurate information (names, booking reference, flight number)

+ Step 2: Review insurance information updated on the system

+ Step 3: PTI’s Customer Service agent will contact you for instructions and procedures to follow.

• The required documents are to be provided as follows:

a.) Required documents for insurance cover of hospitalization treatment of Covid-19 disease in the territory of Vietnam:

+ Original copy of insurance claim form (provided by PIT at the time when the insured person or the beneficiary contacts PTI Customer Service;

+ Original copy or notarized copy of personal ID/passport or birth certificate of the insured;

+ Original copy of positive test result for Covid-19;

+ Original copy of hospital admission document.

b.) Required documents for insurance cover of death caused by Covid-19 disease in the territory of Vietnam:

+ All documents as mentioned in above a);

+ Original copy of legal power of attorney (in case of authorizing others to receive money);

+ Original copy or notarized copy of death certificate, and original of certificate of legal inheritance (where applicable);

• Original copy of relevant medical documents (if any) including medical record, prescription with dialogist/ conclusion, medical reports, ultra sound record, scans.

12. CLAIM PROCESSING TIME

a.) Eligible notification and submission of claim

• Notification to PTI: Must be made within 180 days from the date of death or hospital exit.

• Submission of claim: Must be within 1 year from the date of confirmation of positive test for Covid-19.

b.) Claim processing and payout period

• For liability covered by PTI: 10 working days from the date of receipt of accurate documents in full.

• For support from Vietjet: 20 working days from the date where PTI complete payment of insurance benefits to the insured passengers or legal beneficiaries.

Currency:

Special Passenger

Adults

Children

Infants

Call Center

Hotline:
(+84) 19001886
or (+84) 28 3526 68 68

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.

Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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