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1 What is Online check-in?
Online check-in is a convenient service that allows passengers to online check-in their flights with any devices that can connect to the Internet and access to Vietjet website. With online check-in function, passengers are able to choose available seats on flight and other services by themselves.

2 My booking is not confirmed, can I check-in online?
Online check-in is applicable only for passengers have a valid ticket with confirmed booking.

3 Can I check-in online with wheelchair service request?
Currently, online check-in does not apply for passengers with special services requests. Thus, passengers with special services are required to request services at Ticketing office or Call Center at least 24h before departure.

4 Which flights can I check-in online?
Currently, online check-in apply for domestic flights which depart from Tan Son Nhat, Noi Bai and Da Nang airports.

5 When can I check-in online for my flights?
Online check-in is available beginning 24 hours up to 01 hours before the flight departure time.

6 Can I check-in online for my group of 10 person?
Self check-in is not available in case of a booking has more than 9 passengers. 
7 Can I check-in online for my return flight?
For return flight, online check-in is available from 24 hours to 1 hours before scheduled departure time of each flight.

8 Why can't I check in online?
There are several possible reasons why you may not be able to check in online:
• Passengers may request Special services.
• Passengers may travel with infants under 02 years old.
• Passengers may travel on flights operated by other airlines.
• Passengers’ bookings may be not confirmed.
• Passengers’ tickets may be not paid.
• Passengers may enter incorrect information
• Passengers may not do online check-in from 24 hours to 1 hours before scheduled departure time.

9 After completing checking in online, what I need to do at the airport?
After completing checking in online, passengers need to proceed:
- If passengers want to check baggages or do not issue boarding pass in advance, they must be at counter at last 50 minutes before departure time to check baggage and issue boarding pass due to the counter will be closed 40 minutes before departure time. WEB CHECK-IN COUNTER is opened to serve passengers who make self check-in. After completing, passengers continue to security area, waiting lounge and then board to the aircraft.
- If passengers do not have baggage for checking-in and issue boarding pass by themseflves, they can proceed to security area, waiting lounge and then board to the aircraft. Passengers please be present at the boarding gate 30 minutes before the departure time, the boarding gate will be closed 15 minutes before the departure time.
Passengers who self-check online by using Vietjet Air mobile application, can use the boarding pass from mobile device, no need to print out boarding pass.

10 After comleting web check-in process, is there any case that I have to check-in again or have my seat changed at the airport although I have completed online check-in?
As our Online check-in is aimed to provide the convenience for passenger when traveling with Vietjet, we try our best to remain your checked-in seat when your online check-in is completed and confirmed on time. However, in certain cases concerning flight safety/security or other necessary situations, Vietjet request online checked-in passengers to check-in again at the airport’s counter, change position of seat without prior notice. For the flight safety, Vietjet thank you for your understanding in these inconvenience situations.

11 In case, I could not complete web check-in process, what should I do?
In this case, Passengers please be present at the check-in counter on time.

12 Do I need to show my e-ticket when I check-in at the airport?
Passengers need to show e-ticket or booking code when check-in at the airport.

13 I lost my ID card, which other documents can I use for traveling?
You can use other valid documents such as: Military ID card, driver's licenses, jounalist card, passport,e.g...

14 When the check-in counter closed for checking?
Closing time for check-in counter:
Domestic flights: 40 minutes before the departure time.
International flights: 50 minutes before the departure time

15 Can I aks my friend, who travel with me, check-in for me?
According to Aviation Sercurity, passengers are required to be present at check-in counter for check-in procedure by themselves.

16 How can I do if I still stuck at the sercurety area in last minutes?
In this case, you should to inform to Vietjet staffs for supporting. Please pay attention our puplic announcements about closing time of counter and boarding gate.

17 How can I do if I completed check-in abd was present late at boarding gste?
To ensure that flight be on time, passengers are required o be present at boarding gate at last 30 minutes before the departure time. The boarding gate will be closed 15 minutes before the departure time. Vietjet do not have any responsibility for late reason.

18 What is the difference between check-in and boarding? 
- Check-in confirms your presence on the flight and allows you to check in any baggage and get your boarding pass. Boarding is the moment at which you actually get on the plane.
- Once check-in has been completed, remember to leave enough time to pass through the security monitoring areas (passport and/or security procedures). This will ensure you arrive at the indicated boarding gate on time.

Currency:

Special Passenger

Adults

Children

Infants

>=12 years old

2-11 years old

< 24 months

Manage my booking Flight status

Booking Center

Hotline:
+84 1900 1886

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.
Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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