Terms and conditions of COVID-19 testing service

Applicable Terms & Conditions of E-voucher XNVNKM, and Applicable Conditions of COVID-19 Testing Service attached to Vietjet's flight tickets.

When customers choose to click Confirm to buy COVID-19 testing service, when purchasing Vietjet flight tickets, it means that you have read, understood, and agreed to accept the applicable Terms and Conditions of the e-vouchers XNVNKM for COVID-19 testing service and applicable conditions of COVID-19 testing service attached to Vietjet's flight tickets. The details are below. Please read carefully before deciding to buy and pay!

 

Vietjet would also ask you to note that we may change, amend, supplement and remove these Terms and Conditions at any time without prior notices. Therefore, we recommend that you regularly visit the homepage https://evoucher.vietjetair.com for the latest updates on these applicable Terms and Conditions.

 

1. Applicable terms and conditions of E-voucher XNVNKM

1.1. The E-voucher XNVNKM is a digital confirmation which will be used for registration and payment to Covid-19 testing services at designated testing locations provided by Healthy Vietnam solution via https://vietnamkhoemanh.vn or https://vnkm.yte.gov.vn.

1.2. Unless otherwise specified, each E-voucher XNVNKM is only valid for beneficiaries to register and pay for COVID-19 testing services provided by the Healthy Vietnam solution.

1.3. COVID-19 testing services that accept payment with Healthy Vietnam e-vouchers include Antigen Rapid Test and RT-PCR tests.

1.4. The value of E-voucher XNVNKM are determined in Vietnam dong (VND), which is the value displayed on the e-vouchers; they are valid for payment of one COVID-19 testing service confirmed and displayed on e-vouchers.

1.5. E-voucher XNVNKM are mandatorily identifiable. This means that the beneficiaries’ last name, first name and middle name must match with the passengers’ booking data (PNR) as supplied to Vietjet Airline. E-vouchers can be used to register and pay for COVID-19 test on Healthy Vietnam.

1.6. E-voucher XNVNKM is one-time valid for payment of COVID-19 testing services that correspond to test types as displayed on e-vouchers.

1.7. Except for some cases mentioned below, after E-voucher XNVNKM are issued for COVID-19 testing services by being attached to purchased flight tickets, the E-voucher XNVNKM will be always valid until the departure date of flights.

1.8. When E-voucher XNVNKM are used totally depends on decision of beneficiaries, as long as it is within the validity period of these e-vouchers. We always encourage beneficiaries to use these e-vouchers to take COVID-19 testing services attached to purchased flights.

1.9. In case there is a residual amount of money on e-vouchers after using E-voucher XNVNKM to pay for COVID-19 test, the remaining money will be non-refundable for any reason.  

1.10. Under no circumstances can customers change the name listed on E-voucher XNVNKM or transfer E-voucher XNVNKM to other people.

1.11. Under no circumstances can E-voucher XNVNKM be exchanged for cash.

1.12. Used E-voucher XNVNKM cannot be returned or have their value restored.

1.13. The time validity of E-voucher XNVNKM cannot be extended, or changed, not can the purpose of use be altered.

1.14. Beneficiaries of E-voucher XNVNKM are responsible for keeping information on e-vouchers confidential and must follow the conditions of use for these e-vouchers.

1.15. At any time, Vietjet or Healthy Vietnam have a right to check and clarify the validity of e-vouchers. When detecting that these e-vouchers have been misused or abused, Vietjet or/and Healthy Vietnam have a right to cancel e-vouchers and do not bear any responsibilities with customers related to cancellation of these e-vouchers

 

2. How to Claim   and what is applicable regulations for E-Voucher XNVNKM

2.1. Only applicable to passengers who purchase Vietjet’s tickets to travel on flights operated by Vietjet on domestic routes and international routes departing from Vietnam.

2.2. When purchasing a flight ticket, according to specific requirements about testing services of the destination, passengers need to buy additional appropriate COVID-19 testing services, and complete payment of booking.

2.3. After purchasing a flight ticket along with E-Voucher XNVNKM, passengers must access the following website, http://evoucher.vietjetair.com, and choose registered type of e-voucher for corresponding COVID-19 testing service. 

2.4. To receive an e-voucher, passengers need to provide the following information exactly: PNR code; Full name (last name, first name, and middle name) with no diacritical marks in PNR.

2.5. Covid – 19 testing service could support passenger to choose by flight/by sector by name of each passenger in PNR (Passenger Name Record)

2.6. Details of each E-voucher XNVNKM will be sent directly to the regsiered email in PNR when passenger click button to receive coresponding E-Voucher. Passengers need to carefully check the email box to receive the e-voucher XNVNKM including spam mails.

2.7. E-voucher XNVNKM issued for COVID-19 testing service with air ticket will only be issued 01 (one) time.

2.8. After receiving an E-voucher XNVNKM, passenger need to save, preserve and be responsible for the confidentiality of that e-voucher's information.

2.9. Passenger cannot receive a E-voucher XNVNKM in the following cases:

2.9.1. Booking reservation of flight ticket with COVID-19 testing service is not yet fully paid;

2.9.2. Request for e-voucher is made after the departure of the flight, which the passenger has already purchased from COVID-19 testing service; 

2.9.3. Passengers actively cancel the booking reservation having the COVID-19 testing service;

2.9.4. Passengers transfer and/or fly a new route, which does not provide the COVID-19 testing service with flight ticket;

2.9.5. An e-voucher XNVNKM has been already issued for COVID-19 testing service, which has been purchased along with other flight ticket. 

2.10. In case, the ticket(s) is refunded according to current terms and policies of Vietjet, the COVID-19 Test service purchased will be handled as follows:

2.10.1. If e-voucher XNVNKM has not issued: The amount related to the service purchased under the tickets will be refunded according to the refund policy which applicable to air tickets;

2.10.2. If the XNVNKM e-voucher has been issued: Vietjet will not be able to refund the amount related to the service purchased under that ticket.

2.11. In case the flight for which the passenger has purchased a ticket with COVID-19 testing service is changed for any reason and the changed reservation is valid in accordance with the ticket conditions and/or the applicable policy of Vietjet for the changed flight, the reservation number (PNR) remains the same:

2.11.1. If the e-voucher has not been issued: Passengers will receive the e-voucher for the new flight;

2.11.2. If the E-voucher has been exported: The exported E-voucher will still be valid for use to register and pay for the Covid-19 testing service accompanying the new flight.

2.12. In case the passenger has not received the XNVNKM e-voucher yet and wishes to change the Covid-19 testing service purchased with the flight ticket, the passenger can selfhandle any change through Manage My Booking feature on the website www.vietjetair.com or contact Vietjet's Call Center for assistance. Whereby:

2.12.1. If transferring from a lower-priced testing service to a higher-priced testing service, passengers need to pay more for the difference in testing service.

2.12.2. If transferring from a higher-priced testing service to a lower-priced testing service, Vietjet will not refund the difference.

2.13. In cases where passengers have not registered to receive E-voucher XNVNKM and need to change the flight and the COVID-19 testing service attached to flight tickets, passengers will re-book flight tickets and re-select appropriate COVID-19 testing services, then pay the arising amount related to the ticket change, according to regulations (including the fee for changing the ticket, any difference in the fare, and any difference in testing services). 

2.14. In cases where passengers have received E-voucher XNVNKM for the COVID-19 testing service attached to flight tickets, but then have to adjust the name on the ticket (if any, and according to the applicable conditions of the ticket), passengers need to contact Vietjet's 24/7 Call Center at +84-1900-1886 to check and support adjusting the name on the issued E-voucher XNVNKM to match the passenger's name on the ticket.

 

3. How to register for and take a COVID-19 test with E-Voucher XNVNKM

3.1. To register for the COVID-19 testing service with e-vouchers from Healthy Vietnam, please access the website: https://vnkm.yte.gov.vn, then select the section "Register for air passenger testing", enter the code of e-voucher XNVNKM, full name of the passenger as registered on the COVID-19 test (full name has to match the same name on the ticket in the PNR).

3.2. The COVID-19 testing service (rapid antigen test or real time RT-PCR) will be automatically defined by the system based on the code of e-vouchers XNVNKM.

3.3. Passengers need to fill in all the information according to the request of Healthy Vietnam's system to register for COVID-19 testing services.

3.4. Name of tested passenger has to match with the name of beneficiary on e-voucher XNVNKM.

3.5. Based on the current location and time of the flight, passengers need to choose a testing time and location that are suitable for them to register and come for testing.

3.6. The result of the COVID-19 test will be sent back to the email address that registered in the previous step. Also, the result is stored in the "Testing history" on the homepage of Healthy Vietnam's official website: https://vnkm.yte.gov.vn. Testing history is recorded and retained using the customer's phone number that registered for the COVID-19 testing service.

 

4. Applicable conditions for results of COVID-19 tests purchased with E-voucher XNVNKM

4.1. The validity of all COVID-19 results from COVID-19 tests attached to flight tickets are subject to the regulations of Vietnam's Ministry of Health and relevant agencies of Vietnam, and possibly of foreign authorities having an agreement with Vietnam. Normally, except for others specified, the COVID-19 test result is valid for 72 hours from the time of issuing test certificate.

4.2. If the passenger has tests positive for SARS-COV-2 virus, they will be notified of refusal of carriage, and Vietjet will carry out procedures for passengers' tickets, according to current regulations of Vietjet and authorities.

4.3. Depending on the service capacity, Vietjet may update the COVID-19 test results to the passenger's booking record with Vietjet.

4.4. In cases where the flight has been changed after passengers have used the E-voucher XNVNKM to pay for the COVID-19 testing services and have had a negative result for SARS-COV-2 virus:

4.4.1. If the flight change comes from the subjective will of passengers, passengers have to take responsibility for the validity of the COVID-19 test result.

4.4.2. If the flight changes due to Vietjet's operating reasons, and the COVID-19 test result is no longer valid to new rebooked flight, Vietjet will carry out procedures for re-issuance of the same value Healthy Vietnam's e-voucher used for re-testing COVID-19.

 

5. Privacy Policy

Vietjet is respectful of passengers’ privacy. You can find out our current privacy policy on our website vietjetair.com. Click here to view the full privacy policy.

 

6. Liability

6.1. Vietjet accepts no liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.

6.2. Except as expressly provided for in this applicable Terms and Conditions, Vietjet shall not be liable for any losses, costs, expenses, or damages of any nature (whether direct or indirect), resulting from reliance of beneficiaries or e-voucher owners upon the information and suggestions provided by Vietjet.

6.3. Vietjet will not be responsible for lost, misdirected, bounced, or late delivery of sale information delivered via email.

6.4. Under no circumstances shall Vietjet's liability exceed any value of E-voucher XNVNKM regarding to beneficiaries or e-voucher owners and under no circumstances shall Vietjet be liable for beneficiaries or e-voucher owners’ incidental or consequential damages.

6.5. Vietjet aims to ensure that computer viruses (or other malware/ programs having adverse effects) do not reside on the Site, but Vietjet accepts no responsibility for any computer virus or other malicious code that beneficiaries or e-voucher owners acquire from the use of the Site or from any supplier sites.

 

7. Copyright and Trademarks

7.1. Vietjet owns or is lawfully entitled to all of the copyrighted material on this website. All other intellectual property rights are reserved. This web site is for personal use only and may not be used for commercial purposes. Beneficiaries or e-voucher owners may only download to his or her personal computer for viewing purposes and printout a number of pages of this website for the personal use. Beneficiaries or e-voucher owners may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.

7.2. All trademarks, product names, and company names and logos appearing on this website are the property of their respective owners.

 

8. Miscellaneous

8.1. 8.1 Beneficiaries or e-voucher owners agrees that no joint venture, partnership, employment, or agency relationship exists between beneficiaries or e-voucher owners and Vietjet as a result of this applicable Terms and Conditions or use of connected websites.

8.2. 8.2 All content in these terms is only governed by and construed only by the Laws of Vietnam.

8.3. 8.3 If customers have any questions or comments, please contact Vietjet’s 24/7 Customer Care Center at +84-1900-188