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Notification on Methods of Sending Information to Passengers
Starting October 18, 2025, Vietjet will send flight schedule change notifications (if any) and other important information related to your journey through the following channels:
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SMS (Text Message)
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Email
Notifications will be sent from Vietjet’s official email addresses, including: noreply@vietjetair.com and noreply.19001886@ses.vietjetair.com, to the phone number and email address you provided when booking your ticket. This ensures that all updates are delivered accurately and promptly.
Additionally, you can proactively check your booking details and the latest flight schedule at any time via:
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Vietjet Air Website / Mobile App: Access your booking directly in the “Manage Booking” section.
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Customer Service Center / Authorized Agents: Contact Vietjet’s customer service or the original ticketing channel for assistance.
Best regards,
Vietjet Air Customer Service Center
Phone: 19001886
Email: 19001886@vietjetair.com
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