Notice of policy to support passengers to and from Da Nang due to the impact of Storm No.5 (Son Ca)

Due to the impacts of Storm No.5 (Son Ca), following the decision of aviation authority, Vietjet flights from and to storm-affected areas will be adjusted to new operation schedules. Passengers on the affected flights are supported according to the carrier’s policy.

1. Passengers Applied

All passengers arriving and departing from Da Nang with scheduled departure times from October 15 to October 17, 2022 

2. Period Applied:

From October 15, 2022 to October 17, 2022 or until new updates. 

3. Support Policy:

Passengers choose 01 among 04 options:

a) To change flight dates free of charge, without paying fare difference, for flights from/to Da Nang to new departure times until October 20, 2022

b) To reserve a credit shell for 365 days from the original departure date, free of charge.

c) To change flight itinerary free of charge, no fare difference for flights having same flight routes with new departure times from October 15 to October 17, 2022

d) To change flights having new departure times after 23:59 October 20, 2022 free of charge, passengers pay only the fare difference (if any).

4. Contact:

- Hotline 19001886

- Vietjet’s official ticket offices and agents

Details of the flights from and to storm-affected areas here