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“Lost & Found” Contacts Detail
| Country | Airport name | Airport code | Terminal | Phone number | Email address |
| INDIA | Chhatrapati Shivaji International Airport | BOM | Terminal T2 |
(+91)9619050580 (+91)8879992371 |
csmia.lostproperty@adani.com |
| Indira Gandhi International Airport | DEL | Terminal T3 | (+91)9958098651 | lostproperty.dial@gmrgroup.in | |
| Cochin International Airport | COK | Terminal T3 | +918714644680 | ||
| Sardar Vallabhbhai Patel International Airport | AMD | Terminal T2 | (+91)-7227923238 | lostfound.amd@adani.com | |
| Tiruchirappalli International Airport | TRZ | Terminal T3 |
+919738897425 +917538822238 |
pax.vj@bastrichy.in | |
| Rajiv Gandhi International Airport | HYD | Main Terminal | 040- 66606064 | ghiallost&found@gmrgroup.in | |
| Kempegowda International Airport | BLR | Terminal T2 | +91-80-66782257 | lostandfound@bialairport.com | |
| JAPAN | Tokyo (Haneda) International Airport | HND | Terminal T3 | 03-6428-0133 | hnd@vietjetair.com |
| Kansai International Airport | KIX | Terminal T1 | kixll@ckts.kansai-airports.co.jp | ||
| Narita International Airport | NRT | Terminal T2 | +8180 4761 0757 | fmgvj@fmg.sc | |
| Nagoya (Centrair) International Airport | NGO | Terminal T2 |
+81-80-1594-9652
0569-38-0784 (10:00-18:00) |
sps-bag@skyport.co.jp (for HAN – NGO flights)
ngo.bags@swissport.com (for SGN – NGO flights) |
|
| Fukuoka International Airport | FUK | International Terminal | fuk.bags@swissport.com | ||
| Hiroshima International Airport | HIJ |
VietJet Call Centre (Japan): +81 50 5482 5538 +81 848 86 8151 |
|||
| Mt. Fuji Shizuoka Airport | FSZ | International arrivals hall, Level 1 | VJ Call Centre (Japan): +81 50 5482 5538 (10:00-17:00 Monday - Friday, excluding national holidays) | Vj-contact@vietjetaiir-wcc.jp | |
| SOUTH KOREA | Gimhae International Airport | PUS | +82 10 2541 1904 | pusll@oceanaviation.kr | |
| Daegu International Airport | TAE | International Terminal | +82 53 986 8670 | vjgotae@gmail.com | |
| Incheon International Airport | ICN | Terminal T1 | (+82) 32 743 2526 | icn.ll@swissport.com | |
| (+82) 32 743 0370 | |||||
| TAIWAN | Kaohsiung International Airport | KHH |
+886 965700722 |
khhvjc.lnf@taichin.com.tw |
|
| Taiwan Taoyuan International Airport | TPE | Terminal T1 | +886 905523199 | tpelnf@tigerairtw.com | |
| Tainan Airport | TNN | International Terminal | (+886) 6 2603683 | kittylee@uniair.com.tw | |
| Taichung International Airport | RMQ | Terminal T2 | (+886) 4 26155080 ext 7421/7468 |
rmqric@mandarin-airlines.com ae.bag@outlook.com |
|
| MALAYSIA | Kuala Lumpur (KLIA) International Airport | KUL | Terminal T1 |
+60 3 8776 5030 +60 12 356 6359 |
foca_kul_cbto@groundteamred.com, foca_cbto@groundteamred.com |
| SINGAPORE | Changi International Airport | SIN | SATS Ground Services Singapore Pte. Ltd. | +65 6321 5102/5103 | GTRSG_LostnFoundT4@gtr.com.sg |
| Passenger Terminal 4, #01-126 | |||||
| 10 Airport Boulevard Singapore, 819665 | |||||
| INDONESIA | Soekarno-Hatta International Airport | CGK | Terminal T3 Ultimate |
+62811 8629666 |
cgk.lostfound@ptjas.co.id |
| Ngurah Rai (Denpasar) International Airport | DPS |
Jasa Angkasa Semesta (JAS), Arrivals hall, international terminal |
+62878 6090 7886 | baggageservices.dps@ptjas.co.id | |
| CAMBODIA | Siem Reap–Angkor International Airport | SAI | International Terminal T1 | +85 563 900 790 | yaca_baggage@sai-airport.com |
| Phnom Penh International Airport | PNH | (+855) 23 890 424/81 222 175 | pnhllxh@cambodia-airports.aero | ||
| MYANMAR | Yangon International Airport | RGN | Terminal T2 | (+95) 4 309 6855 | lostandfound@yangonairportgroup.com |
| AUSTRALIA | Melbourne (Tullamarine) International Airport | MEL | Terminal T2 |
vietjet.mel.ops@swissport.com.au mel.baggage@swissport.com |
|
| Sydney (Kingsford Smith) International Airport | SYD | Level 1, Sydney International Airport, Terminal 1 | 61 2 9667 9335 |
sydint.baggage@swissport.com.au, |
|
| Brisbane International Airport | BNE | International Terminal | +61 81 011 572 | bneint.baggage@swissport.com.au | |
| Perth International Airport | PER | Terminal T1 | +61 466 449 603 | per.baggage@swissport.com.au | |
| Adelaide International Airport | ADL | +61 403 848 059 | vietjet.adl.ops@swissport.com.au | ||
| THAILAND | Suvarnabhumi International Airport | BKK | Thai Vietjet Air office, Hall A, Level 1 | (+66) 2 134 4357 | BFSLL@BFSasia.com |
| BFS Lost & Found office, arrivals hall, Level 2 (near baggage carousel 23), main terminal. | +66 (0) 2134 4357-9 | BFSLLSpvrs@BFSAsia.com | |||
| Chiang Mai International Airport | CNX | International terminal - Level 2 | (+66) 61 - 174 - 7973 | cnx-ll@bags-groundservices.com | |
| Phuket International Airport | HKT | AOTGA Lost & Found office, arrivals hall, Level 1 (international terminal). |
(+66) 76 351 328/ (+66) 6 4707 7372 |
hktll@aotga.com | |
| VIETNAM | Tan Son Nhat International Airport | SGN | Domestic Terminal T1 | (+84) 96 214 1403 | vjgs.tsn.lf@vietjetair.com |
| International Terminal T2 | (+84) 96 156 7761 | vjgs.tsn.lf@vietjetair.com | |||
| Noi Bai International Airport | HAN | Terminal T1 | (+84)911827608/ (+84)964850751 | vjgs.arr@vietjetair.com | |
| Terminal T2 | (+84) 915623608 | ||||
| Da Nang International Airport | DAD | International Terminal | (+84) 91 129 9506 | lnf-dad@sags.vn | |
| Domestic Terminal | (+84) 91 625 3675 | ||||
| Phu Quoc International Airport | PQC |
Domestic hotline: 0963 424 914 International hotline: 0963 975 644 |
Domestic email: pqclnfdomestic@gmail.com International email: lostandfound.pqia@gmail.com |
||
| Cam Ranh International Airport | CXR | (+84) 126 404 2057 | lostandfound-cxr@sags.vn | ||
| Can Tho International Airport | VCA | 02923.844.301 | lostnfound.vca@gmail.com | ||
| Lien Khuong International Airport | DLI | 085 865 1278 | lnflienkhuong@gmail.com | ||
| Cat Bi International Airport | HPH | (+84) 90 399 6141 | hph.go@vietjetair.com | ||
| Phu Bai International Airport | HUI | (+84) 90 304 7658 | hui@vietjetair.com | ||
| Van Don International Airport | VDO | (+84) 98 130 4242 | lnf.vdo@sungroup.com.vn | ||
| Vinh International Airport | VII | (+84) 90 304 7608 | vii@vietjetair.com | ||
| Buon Ma Thuot Airport | BMV | (+84) 97 855 8231 | bmv@vietjetair.com | ||
| (+84) 262 359 6596 | |||||
| Chu Lai Airport | VCL | (+84) 96 388 3827 | vcl.go@vietjetair.com | ||
| Dong Hoi Airport | VDH | (+84) 98 193 7530 | vdh@vietjetair.com | ||
| Phu Cat Airport | UIH | (+84) 96 856 3152 | uih@vietjetair.com | ||
| Pleiku Airport | PXU | (+84) 971 000 835 | pxu@vietjetair.com | ||
| Tho Xuan Airport | THD | (+84) 16 2750 3835 | lostandfound@thdairport.vn | ||
| Tuy Hoa Airport | TBB | (+84) 98 846 7031 | tbb@vietjetair.com | ||
| Dien Bien Airport | DIN | pvhkdin@gmail.com, din@vietjetair.com | |||
| HONG KONG (CHINA) | Hong Kong International Airport | HKG | Terminal T2 | (+852) 2116 8750 | satshk_ll_control@satshk.com |
| Room 6T016, Passenger Terminal Building, 1 Cheong Hong Road, Hong Kong International Airport | 852 3902 9000 | satshk_lostandfound@satshk.com | |||
| CHINA | Kunming Changshui International Airport | KMG | +86 871 67093614 | ox_kmg@163.com | |
| Hangzhou International Airport | HGH | Terminal T4 | (+86)-571-96299-5 | ||
| Nanchang Changbei International Airport | KHN | +86 152 7084 1468 | khn2564@163.com | ||
| Qingdao Liuting International Airport | TAO | Terminal T1 |
(+86)53267892345 (+86)53267895678 |
||
| Tianjin Binhai International Airport | TSN | Terminal T1 | +86-2224906927 | tjkyxc@126.com | |
| Changzhou Benniu Airport | CZX |
+86 519 83256245 +86 519 8326600 |
csxll8x@126.com | ||
| Changsha Huanghua International Airport | CSX | Terminal T2 |
+86 84799650 |
||
| Shanghai Pudong International Airport | PVG | Terminal T2 |
(+86)02168340096 68339150 |
pvgmut2@126.com | |
| Zhengzhou Xinzheng International Airport | CGO | Terminal T2 | +86 0371 58518831 | 2647743791@qq.com | |
| Chongqing Jiangbei International Airport | CKG | Terminal T3 | (+86) 023-67152747 | baggage_ckggha@sina.com | |
| Zhangjiajie Hehua Airport | DYG | Terminal T1 | +86 07448238417 | dygdbb@163.com | |
| Chengdu Tianfu International Airport | TFU | Terminal T1 | +86 028-86905114 | ctu.gjxc@163.com | |
| Beijing Daxing International Airport | PKX | +8610 81699660 | |||
| Guangzhou Baiyun International Airport | CAN | Terminal T3 | +86-20-86120849 | gbialft3@126.com | |
| LAOS | Wattay Airport | VTE | +85621 510080 +85620 22216339 (Seng Am Phone) |
ll_vteljats@outlook.com | |
| PHILIPPINES | Ninoy Aquino Airport | NAIA | Lost & Found office, Level 2, Terminal T1, NAIA Airport | miaa.lostandfound@newnaia.com | |
| SRI LANKA | Bandaranaike International Airport | CMB | International Terminal | +94 19733 3366 | mhb@srilankan.com |
| CZECH REPUBLIC | Prague International Airport | PRG | Terminal T1 | +420 220 114 483 | reklamace@menziesaviation.com |
| KAZAKHSTAN | Almaty International Airport | ALA | Arrivals - Terminal T2 | +7 (727) 228 00 19 +7 708 115 0178 |
LostBaggageALA@tav.aero |
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