Damage Redress for Vietjet Air Customers

Damage Redress in case of:

• Failure or delay of transport by aviation transporter
• Loss and/or damage of checked baggage
• Oversold flight tickets
• Delayed payment of refund for canceled flight tickets
• Unable to board flight as airline did not provide information about boarding gate, flight numbers, etc.
• Impediments to boarding due to failure to install mobility facilities

* However, redress is not provided if the damage is due to uncontrollable circumstances, such as bad weather conditions, unforeseen maintenance required for safe flight operations, natural disasters issues with flight connections, etc.

Applying for Damage Redress

Locations and contact information

• Processing time:  within 14 days of receipt of application
• Notification of outcome:  Choose phone, text, email or mail
• Filing an appeal: After receipt of outcome, customer may file for an appeal by completing the appeal application and sending it to Vietjet Air by mail/email; the appeal will be forwarded to Korea Consumer Agency

Procedure for Damage Redress

* An application for damage redress may be transferred to Korea Consumer Agency within 14 days of receipt if it is difficult for Vietjet Air to process the application or if the customer requests.

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