My booking
Online Check-in
Flight extras
Insurance
Feel safe and comfortable with reliable insurance programs from prestigious insurance partners of Vietjet
Airport map
View the airport map easily with Inmapz
Special assistance service
Travelling with pets service, Unaccompanied minor service, Meet and assist service and more!
Power Pass
With the creation of POWER PASS SKYBOSS, Vietjet will offer leaders an amazing "Buy Once, Fly Hundred Times" air travel package.
Flight route map
Viewing flight route maps is so convenient with Inmapz
For your more convenient flight…
Pre-book convenient services to enjoy your flight to the fullest
Financial services
Fly first, pay later
Ready to fly, Vietjet's tickets to take care of. Enjoy an installment purchase of airline tickets with loan terms up to 6 months and no need to prove income
Airport taxi
Pre-book Green SM taxi service for airport pickup with saver packages
Pre-order Dutyfree
Enjoy shopping with just one click, you'll receive it right on your flight. Many well-known products with great deals are waiting. Shopping now!
Di-HDBank
Download the Di-HDBank online banking application together to enjoy fast and efficient payment of airline tickets & other financial supports.

Payment

Reservation

Online booking

Payment

Irregular operation

Special assistance

SkyBoss

In-Flight

Flight procedures

Baggage

Add-on services

FAQs - connecting flights

FAQs travel safe

Data protection

FAQs –Sky Care Insurance

Foreign exchange FAQ

FAQs - European Routes

1

How can I make payment for ticket and add-on services?

You might make a payment with following options: 1. Pay online with types of card on website www.vietjetair.com: 1.1. By credit card/debit card of Visa , Master, Amercian Expressm JCB 1.2. By debit card through smartlink 2. Pay later at ticketing office of Vietjet and designated banks, Internet banking, ATM/POS machine.

2

I made payment for ticket by credit card but failed, what should I do?

Please check input information of card number, account name, expiry date, CVV number to make sure it is corrected If failed, please contact a bank of issuing card to check online payment option, online transction limit

3

Which reasons of being failed to book ticket and make online payment?

The unsuccessful payment could be many reasons. Please refer to following information: + Unregistered online payment option (for Visa card, Master card, American Express and JCB) +Unregistered online payment optin for ATM card +Payment option limited / payment balance regulated by bank + Incorrect card information input To find reasons, please contact bank of issuing card

4

Passengers made online payment for ticket and being charged more than once, how to solve this issue?

If online payment being charged more than once for one ticket happened, please refer to following solutions: - Contact Call Center of Vietjet at 19001886 for assistance to get refund - Contact bank of iussing card for assistance to get refund"