My booking
Online Check-in
Flight extras
Insurance
Feel safe and comfortable with reliable insurance programs from prestigious insurance partners of Vietjet
Airport map
View the airport map easily with Inmapz
Special assistance service
Travelling with pets service, Unaccompanied minor service, Meet and assist service and more!
Power Pass
With the creation of POWER PASS SKYBOSS, Vietjet will offer leaders an amazing "Buy Once, Fly Hundred Times" air travel package.
Flight route map
Viewing flight route maps is so convenient with Inmapz
For your more convenient flight…
Pre-book convenient services to enjoy your flight to the fullest
Financial services
Fly first, pay later
Ready to fly, Vietjet's tickets to take care of. Enjoy an installment purchase of airline tickets with loan terms up to 6 months and no need to prove income
Airport taxi
Pre-book Green SM taxi service for airport pickup with saver packages
Pre-order Dutyfree
Enjoy shopping with just one click, you'll receive it right on your flight. Many well-known products with great deals are waiting. Shopping now!
Di-HDBank
Download the Di-HDBank online banking application together to enjoy fast and efficient payment of airline tickets & other financial supports.

Irregular operation

Reservation

Online booking

Payment

Irregular operation

Special assistance

SkyBoss

In-Flight

Flight procedures

Baggage

Add-on services

FAQs - connecting flights

FAQs travel safe

Data protection

FAQs –Sky Care Insurance

Foreign exchange FAQ

FAQs - European Routes

1

Has Vietjet flight schedule changed after the publication? Why?

The flight schedule can be changed after the publication due to many reasons such as: bad weather, technical check, sercurity, e.g... Thus we ask you to provide accurate contact number and email address that will help Vietjet quickly to update informations about flight schedule and other relevant informations in case of nessesary.

2

I fly with Vietjet, but my flight is delayed, can I be supported or compensated by Vietjet?

Depending on the specific case, specific time of change, Vietjet will have the supporting solutions or compensation in accodance with Vietjet policies as well as regulation of Ministry of Transportation.

3

I fly with Vietjet, but my flight is cancelled, How can I be supported by Vietjet?

In case of your flight is cancelled, Vietjet will offer supporting solutions to passengers can choose as below: - Move to closest flight (if flight is available). - Move to available flights with same segment, but no before or after 72h from schedule departure time. - Move to equivelant segment, that passenger can approach to their destination.

4

I fly with Vietjet from Phu Quoc to HCM.city, and then I have a conection flight to Bangkok on Tiger Air. However, Vietjet flight is delayed 1h, thus I'll miss my flight to Bangkok. Do Vietjet compensate for me?

Very sorry because the flight delay has effected to your conection. However We are strictly a point-to-point carrier and hold no responsibility for connecting flights under any circumstance, even if passengers fail to board such flights.