FAQs - connecting flights

The connecting flights consists of two flights with different numbers operated by Vietjet in the same-day or different-day if the connecting flight is on the next day, but the connecting time are not over than twenty-four (24) hours.

The minimum transit time for international flights are ninety (90) minutes.

For example: connecting flights Melbourne - Ho Chi Minh - Singapore, the minimum connecting time at Tan Son Nhat International Airport - Ho Chi Minh City are ninety (90) minutes.

The minimum transit time for an International – Domestic flights or Domestic - International flights are one hundred and eighty (150) minutes.

For example: Melbourne - Ho Chi Minh - Hanoi or vice versa. From Ho Chi Minh to Melbourne, the minimum transit time at Tan Son Nhat International Airport are one hundred and eighty (150) minutes.

For the connecting flights between international and Viet Nam, checked baggage will be sent to the first point of Viet Nam.

In this case, passenger’s baggage will be sent to Tan Son Nhat international arrival terminal - Ho Chi Minh.

Passenger must complete immigration procedures and collect checked baggage at the arrival terminal's baggage carousel (carousel information is displayed in detail on the common electrical panel) then continuously show up at lobby D4 of the domestic departure terminal to process check in and send baggage for the flight from Ho Chi Minh to Hanoi.

- Please refer to baggage standards here

- Please refer to Vietjet's baggage fees here

For the connecting flights between international and Viet Nam domestic flights, passenger will process check-in and checked baggage will be sent to Tan Son Nhat International Arrival Terminal, Ho Chi Minh. Upon arrivals, passengers will complete immigration procedures, collect checked baggage at the arrival terminal's baggage carousel (carousel information is displayed in detail on the common electrical panel) then show up at lobby D4 of the domestic terminal to process check in and send baggage for the flight from Ho Chi Minh to Da Nang.

For connecting flights between Vietnam and international countries, passengers will process check-in for each segment, and checked baggage will be sent to each segment.

In this case, passengers show up at lobby E of Noi Bai domestic departure terminal to process check in and send checked baggage to Tan Son Nhat domestic terminal - Ho Chi Minh.

Upon arrival, passenger will collect baggage and show up at international departure terminal (3rd floor) - Bay G or H to process check-in and send checked baggage to the next international segment (Ho Chi Minh City to Melbourne).

- Please refer to baggage standards here

- Please refer to Vietjet's baggage fees here

Passengers must have sufficient documents and visas for entry in the transit country (Vietnam) in case they want to enter country at the transit airport. Please refer to the entry documents for foreigners entering Vietnam here.

Passenger must show 2 different Vietjet tickets when processing check-in procedure for check in staff if passenger want to process check-in as connecting flights and send checked baggage (if any) directly to Bangkok.

In case passenger could not not show the second ticket (from Ho Chi Minh to Bangkok), the staff only process check in according point to point ticket (from Melbourne to Ho Chi Minh).

Upon arrival at Tan Son Nhat International Airport, passenger must show sufficient documents to complete immigration procedures according to the regulations of the authorities (Vietnam), collect checked baggage (if any) and show up at the international departure terminal (03rd floor - bay G – H) to process check-in for flight from Ho Chi Minh to Bangkok.

Be noted that it is very important to present full connecting air-ticket and sufficient documents at the first point of departure to process check-in as connecting flights and send baggage directly (if any) to the destination of the journey.

Passenger are required to show sufficient documents according to the regulations of the authorities of destination of the journey (Narita) when processing check-in procedure.

Normally in Melbourne, passengers will process check-in and send checked-in baggage (if any) directly to the end of the journey, Narita.

Upon arrival at Tan Son Nhat International Airport, passengers show up at boarding area for boarding without having to complete immigration procedures and collect baggage.

For passengers who have not checked-in or had boarding pass for the next flight (Ho Chi Minh City to Narita), they are required to move to the "Transit/Transfer Desk" area to be assisted in completing airline procedures by Ground services staff, then show up at boarding area for boarding. Passengers also do not have to complete immigration procedures and pick up baggage.

For itineraries with transit time exceeding twenty-four (24) hours, at the departure point (Melbourne) passengers will process check in and send checked baggage (if any) to the transit point (Ho Chi Minh).

Upon arrival, passengers will complete immigration procedures and collect checked baggage (if any) at the arrival terminal's baggage carousel, then constantly show up at international departure terminal (3rd floor) Bay G-H to process check-in for the next segment (Ho Chi Minh to Taipei).

Be noted that passengers must show sufficient documents and visas for entry in the transit country (Vietnam). Please refer to the entry documents for foreigners entering Vietnam here

Baggage package will be applied for whole journey in case passenger bought connecting flights ticket in one booking number.

- Please refer to baggage standards here

- Please refer to Vietjet's baggage fees here

• In Melbourne, VietJet’s check-in area located at Terminal 2 (floor: Level 1), International Departure.
• From Melbourne Central Business District (CBD), passenger can take Uber or SkyBus to airport.
• VIP/ CIP/ Business/ Skyboss Lounge: Plaza Premium Lounge – located near gate 9, International departure.

• In Sydney, VietJet’s check-in area located Terminal 1 (floor: Level 1), International Departure.
• From Sydney downtown, passenger can take Uber or Airport City Link (train) to airport.
• VIP/CIP/Business/Skyboss Lounge: Plaza Premium Lounge – located near gate 25, International departure.

• Both in Melbourne and Sydney, passenger can process Online Check-in via Vietjet official website at www.vietjetair.com.
• However, it is recommended for passenger to print Online boarding pass and verify travel documents directly at Airport Drop Bag Counter – VietJet check-in location.
• Online check-in time: From 24 hours to 90 mintures prior to departure time.