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隱私權政策

隱私權政策

 

感謝您瀏覽 VietJetAir 網站。我們尊重並且承諾保護您的私人資訊。請詳閱下列隱私權政策,深入瞭解我們對於尊重和保護我們網站訪客權益的承諾。

 

本政策適用所有您與本公司往來時提供的個人資訊。與您有關的資訊但是由諸如旅行社等其他人提供給本公司者,亦適用本政策。

 

a. 收集之目的和範圍

 

本公司向您收集的個人資訊之種類,取決於當時的情況和您要求本公司提供何種服務為準。例如,本公司會收集諸如完整姓名、地址、航班和其他旅程資訊、信用卡/簽帳卡號碼和到期日期、帳單地址、電話號碼、忠實客戶方案的會員詳細資料和與您的旅程安排相關的健康事宜。 

 

本公司會在您透過電話、郵件 (實體郵件、傳真或電子郵件皆同)、瀏覽本公司網站或親自接洽的方式與本公司往來時收集您的個人資訊。本公司得在某些特定時機向諸如旅行社或運輸代理業者等第三方收集您的資訊;由諸如電話行銷公司等第三方收集您的資訊後提供給本公司,以利本公司為您進行開票和處理您的旅程安排事宜,或向您介紹本公司的產品服務;由其他服務供應商代表本公司收集資訊… 

 

b. 資訊使用的範圍

 

本公司基於下列目的收集您的個人資訊:安排您的旅程和運輸以及其他事宜;為您加入其他組織的客戶中程度計畫創造有利的條件;進行行銷和市場調查活動。

 

本公司所收集的個人資訊中有部分資訊對於本公司精確判定是誰在使用相關服務至為必要。本公司所收集的其他類型的個人資訊有利於本公司歸納本公司服務使用對象之概況和確認其需求。

 

c. 資訊保存期間

 

客戶的個人資料之保存沒有期限,但一經客戶提出要求即會刪除。

 

d. 個人資訊收集者和支配者之相關資訊

 

VIETJET Aviation Joint Stock Company

辦公室地址:8th floor, C.T Plaza Building, 60A Truong Son, Ward 2, Tan Binh District

客服中心電話號碼 1900 1886

電子郵件地址:info@vietjetair.com

 

e. 使用者查閱和編輯自己的個人資料之方法和工具。

 

本公司開放讓您提出要求查閱本公司所持有之與您有關之資訊,包括讓您對自己之資訊進行編輯或更新,但本隱私權政策另有約定者,不在此限。本公司得針對提供您查閱該類資訊向您收取合理的費用。您提出調閱與自己有關資訊之需求,一經受理會立即辦理。如果本公司拒絕您查閱與自己有關之資訊之要求,本公司會依照本隱私權政策提出拒絕之理由並且告知您例外情況。

 

有關電子報之寄送,客戶得隨時取消訂閱本公司的電子報。每一份電子報的末端 (頁面底部) 都會有一個轉往本公司網站的連結。使用者可以從任一份電子報取消訂閱,或者管理自己的電子報資料,例如變更電子郵件地址或語言。客戶也可以選擇不同種類的電子報。

 

f. 保護客戶個人資訊之承諾

 

- 本公司得向諸如因特定服務與本公司聯繫之承包商、其他運輸業者、貨運和旅行服務供應商、資料處理廠商 (包括管理全球配送系統和付款系統之廠商) 等第三方,為了資訊收集之目的或相關目的揭露您的個人資訊,例如代表您完成交易或提供向您提供您所要求的服務。

 

本公司亦得因為安全、海關和移民之事宜,向世界各地不同的執法單位和政府揭露您的個人資訊。本公司會雇用第三方承包商執行本公司之服務,包括處理本公司所持有之個人資訊之承包商。例如,提供郵件和電子郵件處理服務;提供電子轉帳服務、處理信用卡帳戶和相關服務;管理客服中心;管理業務單位和差旅事宜;執行市場研究;提供機上餐點;提供地勤服務,例如處理流程、貨運和特殊協助之代理人;以及協助付款方之款項。

 

在此情況下,本公司會嚴格限制第三方承包商將您的個人資訊用於本公司原定之揭露您個人資訊目的以外之目的。

 

- 另外,未經您的同意,本公司不會揭露您的個人資訊,但是為防止您的生命或健康遭到威脅或是法律允許或有規定、為執法或可疑之犯罪活動調查所必要者,不在此限。

 

- 如果您欲調閱您的個人資訊、申訴自己的隱私遭到侵害獲釋對於本公司收集或使用您的個人資訊有疑問者,請向下列地址提出您的要求、申訴或問題。本公司會盡快回應您的問題或申訴。

 

VJA Office Address: 8th floor, C.T Plaza Building, 60A Truong Son, Ward 2, Tan Binh District

 

客服中心電話號碼 1900 1886

電子郵件地址:info@vietjetair.com

 

g. 隱私權政策之變更

 

本公司得依照本公司之業務需求或法律之變更,修改本隱私權政策。本隱私權政策之變更一律會於本網站公佈,請定期瀏覽以確保您瞭解本公司最新版本的隱私權政策。

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1. 从12-16岁的小孩被视为最小年龄单独乘机的乘客(YPTA)
vietjetAir 只接受12-14岁乘客但需要有家长或18岁以上的监护人同行。
vietjetAir 接受14-16岁乘客(从出发日期计算)不需简约任可同意书并被视为成人;然而,该乘客无权监护12岁以下的乘客。
2. 未成年人(从16岁-不到18岁)
从16-18岁的乘客(从出发日期计算)不需简约任可同意书并被视为成人;然而,该乘客无权监护12岁以下的乘客。

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 从2-12岁的小孩需要有同行人。我们拒载如果没有18岁以上同行人。
 

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 拒载新生婴儿或不到14天大的婴儿。
接受运载从14天大到两岁小孩但需要有家长或的监护人同行。
出发航班日期时不到两岁的小孩,但返程超过两岁。在此航班中该乘客需要购买机票(小孩票-CHD)。
vietjetAir接受运载最多10%该机型的运载量(对于A320机型180个位子只能运载18位小孩乘客,A320机型174个位子只能运载17位小孩乘客)。
在出发前,小孩票应完成订票并支付。
每位乘客只能携带一位小孩。如果乘客携带两位小孩,必须有一位小孩六个月大以上并且该小孩必须另买位子。

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 48 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

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