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行李

I/ 手提行李規定:

手提行李必須滿足飛機上允許攜帶的那些要求:


1.手提行李重量:

每個乘客(除了嬰兒外)可以帶1件自己的行李和1件小手提行李,最大總重量不得超過07 kg。


2.手提行李尺寸:

- 01 件具有最大的尺寸為56cm x 36cm x 23cm 的手提行李

- 01件小手提行李 (包括如下袋子)

+ 01 個女孩用的袋子,雜誌,照相機,裝嬰兒用的食品袋,具有不得超過30cm x 20cm x 10cm 尺寸的在機場購買的袋子等等。

+ 01個裝 外套當打開時不得超過 114cm x 60cm x 11cm尺寸。

+ 01個裝筆記本具有尺寸最大為 40cm x 30cm x 10cm


3.手提行李標籤:

沒有Vietjet標籤的手提行李將不允許登機.為避免造成任何不便,請確保我們的工作人員在值機櫃檯對您的手提包進行安全貼標。


4. 手提行李中的液體

根據不同的地方適用的法律和法規,乘客在飛機上可攜帶在手提行李的液體,如果行李符合下列條件:

a) 該液體存放的容器容積不超過100毫升;

b) 所有液體容積為100ml的容器,各種可容易分在1升容積的透明塑料袋,可密封。

c) 塑料袋可分別在安全性方面被打開。如果液體不符合上述要求您可要放棄。


重要注意事項:

-飛機上的手提行李必須符合Vietjet規定,並且必須能夠放在頭頂行李箱中或您前方的座位下方。

-手提行李的尺寸和重量可能會在登機口再次檢查。分類為超重,超大的手提行李將被收取托運行李的費用,或被拒絕在飛機上運輸。

-在登機櫃檯和登機口,行李收費較高。這筆費用將轉換為當地貨幣。購買預付費行李可節省更多!


II/ 關於托運行李 之規定:

1 。普通托運行李

-重量不得超過: 32kg

- 尺寸不得超過: 119cm x 119cm x 81cm

-貴客在我們的網站,售票處,代理和乘客服務中心按照預付款方式購買預付款行李。


2 。超大托運行李 (服務已從2020年1月3日開始使用)

-重量不得超過: 32kg

- 尺寸不得超過: 200cm x 119cm x 81cm

-預訂超大行李套餐將托運行李費和超大行李服務費結合在一起。

-您可以在網站,訂票處,代理商或我們的呼叫中心預訂超大行李包。在機場,超大行李服務的費用將更高。


* 注意:

-預訂超大行李包裹的乘客可以托運總重量與所購買包裹相對應的行李,包括1個超大件/人/部門。包裹的剩餘額度仍可用於托運行李。

-額外的超大行李將在機場以更高的價格收取額外的手續費。每位旅客最多可登記2個超大件/扇形,並且可以根據機場的實際運行進行更改。旅客必須確保購買足夠的托運行李限額,才有資格使用超大件行李服務。


3 。托運行李規定

不被認定為托運行李或行李承運型式的物品:我們有權利拒絕承運以下行李或行李的物品:

a. 貨物包裝於行李箱不正確的或在其他合適的包裝盒以確保安全承運於正常的處理與謹慎;

b. 可能會危及飛機或飛機上人員或財產的貨物,如通過世界航空組織(ICAO)和世界航空承運協會(IATA)關於危險貨物條例指明的物品和我們的承運條件和合同條款的條件;

c. 根據任何抵達,出發和經過的邦或國家的運用、規定法律之規定或命令的禁止物品;

d. 根據我們的判定是不符合運輸事宜的物品因其重量,形狀,尺寸或性質;

e. 易碎或易腐爛之物品;

f. 活的或死的動物;

g. 遺體或動物;

h. 新鮮的海鮮或冷凍或肉類, 我們僅對包裝規格正確批准承運以手提行李型式承運。只有裝放乾食物/無損壞的保麗龍箱和/或冷卻器可能被允許辦理程序,當有關機關檢查其內容和包裝規格後。如果乘客拒絕檢查,我們有權拒絕攜帶行李的權利;

i. 武器如槍支各種;

j. 爆炸物,可燃或無燃氣體(如噴塗油漆瓶,丁烷氣,打火機),冷卻氣體(如下氧氣罐,液氮), 易燃液體(如油漆,稀釋劑,溶劑); 易燃固體(如如火柴,打火機); 氧有機化合物(如樹脂); 毒品,感染性物質(如病毒,細菌); 放射性物質(如去話); 腐蝕性物質(如酸,鹼,水銀,溫度計),磁性物質,氧化物質(如漂白劑)

k. 槍,劍,刀等武器與類似於物品,於這些物品可按我們因特殊原因決定允許以托運行李方式承運的條件。這些物品禁止因任何原因飛機攜帶。 -有價值和脆弱的貨物: 建議乘客不要在托運行李中的放物品。如果這些貨物採用托運行李,乘客將承擔所有的風險。如金錢,珠寶,貴重金屬,玻璃家具,電子設備(電腦,相機,攝像機,平板電腦等),可轉讓文件,股票,其他有效證件,護照和隨身證件 -檢查權力: 出於安全的原因,我們可能會要求您辦理行李控制,與X射線或其他形式的照射。我們可檢查行李沒有顧客的權利,如果找不到乘客,目的為查看乘客或您行李是否含有違禁品或不批准貨物。如果您拒絕了檢查或照射,我們有權拒絕承運您和您的行李,而不退還運費,並對您不承擔任何法律責任。在檢查,照射導致傷害您或損害行李的情況下,我們對此受傷和損害不負責任,如果不是由我們的疏忽導致的傷害或損失。

- 托運行李: 行李交給我們檢查後,我們將保管行李並對每件行李發放行李卡。托運行李必須有乘客名稱,或安全綁在行李上的個人識別。托運行李被運送與您的飛機,除非因安全,安保或擴展原因我們決定採用另一個航班運輸此行李。如果您的行李與下一個航班運輸,我們將在此航班降落後於合理時間向您提供行李,您必須親自到場辦理法定的海關手續。

- 托運行李費: 運輸托運行李需收取行李費。乘客只能購買一個行李包。

旅客可以購買15kg,20kg,25kg,30kg,35kg,40kg的托運行李限額,以及20kg,30kg的超大行李限額(乘客可以在預定起飛時間的3小時之前升級到更高的行李限額)。攜帶超過所購買限額的行李的旅客必須在機場的值機櫃檯支付每公斤額外的費用。有關所有費用的更多詳細信息,請參閱我們的費用表。行李費不予退還和轉讓。


托運行李的交付

當行李運輸到目的地時,您將收到行李。如果您沒有在合理的時間內收拾行李,而我們被要求托起您的行李,我們可能會向您收取倉儲費。如果您在兩個月內沒有收拾行李,我們將處理這些行李而不會對您承擔任何責任。只有帶有正確行李標籤的乘客才能領取行李。我們只會將行李交給能夠證明自己擁有行李所有權的乘客。如果您未能在行李托運處出示

適當的行李標籤,則必須向我們賠償我們因將行李退還給您而產生的任何運送費用。標籤持有人在轉移時對行李的接受被視為對行李持有人同意行李已經完好交付並按照與我們的運輸合同的同意。


*注意:

-嬰兒手推車,輪椅,協助移動設備或拐杖幀免費運費。 嬰兒不可攜帶行李,雖然手推車,嬰兒車都免費承運。 -因健康與安全原因,承運公司不接受任何單獨超過32公斤, 尺寸超過200厘米x 119厘米x 81厘米.

- 對於行李件(體育器材),可在貨艙運送支付在指定的運輸費用後的費用表,與升的責任將按照Vietjet 。因此,您可以為這些物品購買保險。

- 對於超過大小儀器開銷車廂,您可以選擇註冊行李服務或購買額外的座位容納稱臣。該權衡的 儀器必須小於75公斤和大小必須不超過165cm X44cm X66cm。額外座位沒有行李限額

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特殊要求

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1. 从12-16岁的小孩被视为最小年龄单独乘机的乘客(YPTA)
vietjetAir 只接受12-14岁乘客但需要有家长或18岁以上的监护人同行。
vietjetAir 接受14-16岁乘客(从出发日期计算)不需简约任可同意书并被视为成人;然而,该乘客无权监护12岁以下的乘客。
2. 未成年人(从16岁-不到18岁)
从16-18岁的乘客(从出发日期计算)不需简约任可同意书并被视为成人;然而,该乘客无权监护12岁以下的乘客。

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 从2-12岁的小孩需要有同行人。我们拒载如果没有18岁以上同行人。
 

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 拒载新生婴儿或不到14天大的婴儿。
接受运载从14天大到两岁小孩但需要有家长或的监护人同行。
出发航班日期时不到两岁的小孩,但返程超过两岁。在此航班中该乘客需要购买机票(小孩票-CHD)。
vietjetAir接受运载最多10%该机型的运载量(对于A320机型180个位子只能运载18位小孩乘客,A320机型174个位子只能运载17位小孩乘客)。
在出发前,小孩票应完成订票并支付。
每位乘客只能携带一位小孩。如果乘客携带两位小孩,必须有一位小孩六个月大以上并且该小孩必须另买位子。

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 48 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

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