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聯程訊息

1. 越捷的聯程產品，於河內(HAN)的聯程航班:

聯程航班是由越捷開發但不同編號的兩個航班，而在同一位乘客的同一張票上出票，并編排在同一份預訂檔案中；聯程時間可以是同一天或者隔天進行，若聯程的航班於第二天啟程，聯程時間相隔不能超過6小時。

目前越捷的聯程產品包括：首爾（ICN）/釜山 （PUS）聯暹粒（REP）、仰光（RGN) 和大阪（KIX）聯暹粒（REP），仰光（RGN)的往返航線並在河內機場中轉。


2. 聯程航班的航程與航班編號:

● ICN-REP: VJ961/VJ963 ICN-HAN 與 VJ913 HAN-REP的聯程航班

● REP-ICN: VJ914 REP-HAN 與 VJ962/VJ960 HAN-ICN的聯程航班

● PUS-REP: VJ981 PUS-HAN 與 VJ913 HAN-REP的聯程航班

● REP-PUS: VJ914 REP-HAN 與 VJ982 HAN-PUS的聯程航班

● ICN-RGN: VJ961/VJ963 ICN-HAN 與VJ917 HAN-RGN的聯程航班

● RGN-ICN: VJ918 RGN-HAN 與 VJ962/VJ960 HAN-ICN的聯程航班

● PUS-RGN: VJ981 PUS-HAN 與 VJ917 HAN-RGN的聯程航班

● RGN-PUS: VJ918 RGN-HAN 與 VJ982 HAN-PUS的聯程航班

● KIX-REP: VJ939 KIX-HAN與VJ913 HAN-REP是聯程航班

● REP-KIX: VJ914 REP-HAN與VJ938 HAN-KIX是聯程航班

● KIX-RGN: VJ939 KIX-HAN與VJ917 HAN-RGN是聯程航班

● RGN-KIX: VJ918 RGN-HAN與VJ938 HAN-KIX是聯程航班


3. 預訂與附加服務:

● 請瀏覽www.vietjetair.com 網站。

● 通過點選出發地與目的地進行預訂、購買聯程機票。

● 購買全程行李，并採用聯程行李價格。

● 購買全程餐食，并採用聯程價格

● 選擇單個行程的座位，採用單個行程價。


4. 聯程手續與行李規則:

4.1. 直通手續條款:

● 聯程服務不適用於購買兩張單程機票的乘客。

● 購買聯程票的乘客能預訂并確認全程的座位與服務（若乘客有特殊服務需求）。

● 乘客具備機場相關管理單位規定的旅遊證件。

● 乘客已經付清全程行李費用（若有）


4.2. 聯程行李:

● 辦理至目的地的全程手續。

● 將不需在聯程機場（內排機場）領取托運行李。


4.3. 在出發地機場REP/RGN 與 ICN/PUS；REP/RGN與KIX辦理手續:

● 乘客在從出發地機場辦理至聯程機場（ICN/PUS-HAN，KIX-HAN 或者 REP/RGN-HAN）的手續。

● 乘客在聯程機場聯繫越捷於河內的聯程櫃檯辦理下一個航班的手續。

● 乘客將在內排機場隔離室等候下一個聯程航班。


5. 自行更改航班時間、航程、名字與退票:

● 根據越捷現行規定。

● 聯程航班全程的費用與條件。

貨幣種類:

特殊要求

大人

兒童

嬰兒

>=12歲

1-11歲

<24個月

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1. 从12-16岁的小孩被视为最小年龄单独乘机的乘客（YPTA）
vietjetAir 只接受12-14岁乘客但需要有家长或18岁以上的监护人同行。
vietjetAir 接受14-16岁乘客（从出发日期计算）不需简约任可同意书并被视为成人；然而，该乘客无权监护12岁以下的乘客。
2. 未成年人（从16岁-不到18岁）
从16-18岁的乘客（从出发日期计算）不需简约任可同意书并被视为成人；然而，该乘客无权监护12岁以下的乘客。

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 从2-12岁的小孩需要有同行人。我们拒载如果没有18岁以上同行人。
 

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 拒载新生婴儿或不到14天大的婴儿。
接受运载从14天大到两岁小孩但需要有家长或的监护人同行。
出发航班日期时不到两岁的小孩，但返程超过两岁。在此航班中该乘客需要购买机票（小孩票-CHD）。
vietjetAir接受运载最多10%该机型的运载量（对于A320机型180个位子只能运载18位小孩乘客，A320机型174个位子只能运载17位小孩乘客）。
在出发前，小孩票应完成订票并支付。
每位乘客只能携带一位小孩。如果乘客携带两位小孩，必须有一位小孩六个月大以上并且该小孩必须另买位子。

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 48 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

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