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行李

1. 乘坐飞机时能带多少公斤的行李?

- 手提行李:乘客可以携带7kg的手提行李。

- 托运行李:根据乘客所需托运的行李重量,乘客可以选择购买与所需托运行李的重量相应如15kg, 20kg, 25kg 30kg并支付相应费用 

2. 我所携带的行李尺寸有什么规定关于长度,宽度,高度及重量?

手提行李:乘客(婴儿除外)被允许携带一个手提行李上飞机。手提行李不得超过56厘米x 36 厘米x 23厘米尺寸,重量不超过07公斤。

托运行李:我们不接受承运重量超过32公斤和尺寸不超过81厘米高度,119厘米宽度和119厘米深度的行李。

3.手提行李有限制携带液体如水,喷雾瓶,胶吗?

有关超大行李的规定?

4.哪些物品被禁止携带上飞机?

我们有权拒绝承运以下行李或行李中的各种货物包括:

a. 货物包装在不正确的行李箱或在其合适的包装盒以确保承运过程中的安全;

b. 可能会危及到飞机或飞机上人员或财产,如通过世界航空组织(ICAO)和世界航空承运协会(IATA)关于危险货物条例指明的物品和我们的承运条件和合同条款的条件;

c. 根据到达目的地的任何国家,出发点或路过国家的法律法规,规定或指令禁止的货物;

d. 据我们认定不符合承运因重量,形状,尺寸或性质原因的货物;

e. 易碎或易腐物品;

f. 活或死的动物;

g. 对于骸骨,某些情况下可以托运行李或手提行李形式接受承运,但必须满足承运正确规格:放入火化容器并放入箱子,有牢固的容器,不透气;必须有死亡证明和医疗检疫。

h. 有气味的食物(如榴莲,菠萝蜜,鱼露,各种鱼制作产品,...;

i. 新鲜或冷冻的海鲜或肉类:我们只对包装规格正确商品进行承运。只有放在保丽龙箱或制冷保鲜箱的干商品/没有损坏,并在有关机关进行检查后才能办理托运手续。如果乘客拒绝检查,我们有权拒绝携带该行李;

j. 爆炸物,易燃或无燃气体(如喷涂油漆瓶,丁烷气,打火机),冷却气体(如氧气罐,液氮), 易燃液体(如油漆,稀释剂,溶剂); 易燃固体(如火柴,打火机);有机氧化合物(如树脂); 毒品,感染性物质(如病毒,细菌); 放射性物质(如氡气); 腐蚀性物质(如酸,硷,水银,温度计),磁性物质,氧化物质(如漂白剂);

k. 武器如枪支各种(如催泪瓦斯枪,胶枪,激光枪,枪钉,磁炮,火砲枪等),弹药,剑,刀,橡皮棒,电警棍,电棍,电热手套,催泪瓦斯,窒息,中毒,麻醉弹,金属手铐,塑料丝手铐,并能造成伤害的类似物品。

5. 乘客乘坐飞机想以手提行李形式携带骸骨可以吗?

不允许。乘客不被允许携带骸骨上飞机。

6.新鲜海鲜能以手提行李形式携带吗?

新鲜或冷冻海鲜或各种肉类,如果这些物品能以手提行李托运,如果我们承认它已包装好。只有放在保丽龙箱或制冷保鲜箱的干商品/没有损坏,并在有关机关进行检查后才能办理托运手续。如果乘客拒绝检查,我们有权拒绝携带该行李;

7.关于一些动物如狗,猫等越捷允许承运在飞机上吗?

我们不允许承运动物在飞机上。

8.乘客想托运电视机或台式电脑可以吗?

可以。乘客必须按易碎物品规定包装好并承担运输过程中会出现损坏问题。

9.乘客已购买15kg托运行李费。三天后乘客再想购买15kg托运行李可以吗?在此情况下可选择哪种预先购买托运行李费?

-在预期起飞四小时前,乘客可以换15kg30kg托运行李费并支付相应的差价。

- 如果咋预期起飞四小时以内,乘客只能在机场购买且乘客必须按照超重行李费支付(在这情况下是15kg)。

10.行李和货物有什么差别?

如乘客携带托运行李但案件工作人员认为不属于托运行李,此状况怎么解决?

11.乘客能否被允许托运55 kg行李?怎么处理?

不允许。每位乘客可以携带40 kg托运行李到机场,且乘客只能提前购买30 kg托运行李。

12.乘客是否能托运自行车?有什么规定?

可以。乘客必须为此特殊行李支付相应的运费。

13.越捷提供哪种预先购买的托运行李费?最多可以预先购买多少重量?

托运行李:根据您需要携带的托运行李,乘客可以选择购买相应的各种托运行李限额如15 kg 20 kg 25 kg30 kg并支付相应费用。

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1. 从12-16岁的小孩被视为最小年龄单独乘机的乘客(YPTA)
vietjetAir 只接受12-14岁乘客但需要有家长或18岁以上的监护人同行。
vietjetAir 接受14-16岁乘客(从出发日期计算)不需简约任可同意书并被视为成人;然而,该乘客无权监护12岁以下的乘客。
2. 未成年人(从16岁-不到18岁)
从16-18岁的乘客(从出发日期计算)不需简约任可同意书并被视为成人;然而,该乘客无权监护12岁以下的乘客。

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 从2-12岁的小孩需要有同行人。我们拒载如果没有18岁以上同行人。
 

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 拒载新生婴儿或不到14天大的婴儿。
接受运载从14天大到两岁小孩但需要有家长或的监护人同行。
出发航班日期时不到两岁的小孩,但返程超过两岁。在此航班中该乘客需要购买机票(小孩票-CHD)。
vietjetAir接受运载最多10%该机型的运载量(对于A320机型180个位子只能运载18位小孩乘客,A320机型174个位子只能运载17位小孩乘客)。
在出发前,小孩票应完成订票并支付。
每位乘客只能携带一位小孩。如果乘客携带两位小孩,必须有一位小孩六个月大以上并且该小孩必须另买位子。

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 48 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

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