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機票條件

 1. 越捷具有哪種機票?

目前越捷 提供3種機票: 

-  Promo等級: 促銷機票價格

-  Eco等級: 一般節約機票價格

2.越捷各售票平台的後支付期限?

乘客被允許選擇訂票後支付並在48小時內及航班起飛48小時前完成支付操作。

3.我想更改航班時間,我該怎麽辦?

乘客可以通過登錄越捷官網www.vietjetair.com或與19001886客服熱線,售票處聯系來進行更改。

4.更改航班時間,乘客名稱需要提前多久?

- 如果您所購買的機票是促銷機票或經濟票,乘客必須在航班起飛前兩天進行更改。

5.爲了更改時間我需要支付什麽費用?

乘客必須支付一下費用(按費用表)

-更改費。

- 機票差價(若有)。

6.我不想乘坐此航班,我能否轉讓給我家人?

-乘客被允許更改名稱轉讓給他人使用如您所購買的機票等級是經濟艙或商務艙。

-促銷機票:不允許

-我們會收取相應的更改費用。

7.我和我朋友擁有一個訂票碼,現在我有事情需要更改航班時間而我朋友還是按原來時間出行,我們怎麽辦?

乘客可以通過登錄越捷官網www.vietjetair.com或與客服中心,售票處或各代理商並要求"分開機票"成兩張獨立的機票;之後您可以更改您的航班時間並按您所購買機票等級條件來處理。

8.我買了越捷的往返機票,去程我已經乘坐但返程我不想乘坐那我能否退返程票嗎?

所有機票等級都不能退票。只有商務艙才可以進行機票保留操作。

9.我想更改航班日期,我怎麽辦?

乘客可以通過登錄越捷官網www.vietjetair.com或與客服熱線,售票處聯系 來進行更改。

10. 兒童和嬰兒票怎麽規定?

滿十四天到兩歲兒童(嬰兒):免費(但必須有成人陪同並每個航班上的名額有限)。

兩歲以上兒童:購買成人票。

11. 我購買往返便宜機票,返程能否選擇不定期機票(Open)?

我們不提供不定期機票(航班時間未定),乘客必須選擇去程和返程時間。

12. 我能否在越捷官網更改航行/(出發機場/達到機場)?

不能。乘客必須通過售票處或客服熱線進行更改。

13. 每次在線訂票我可以給多少人訂票"

在一張票上您最多可以給九位乘客訂票。

14. 乘客能否在線給十二個人訂票?

不能。乘客必須分成兩張票,或聯系團票訂購部門購買。

15. 乘客需要退票,哪些可以退票的對象?

我們的政策市不能退票,除一些由我們原因航班被取消或乘客被拒絕承運外。

16. 當乘客打電話要求取消機票時必須提供給工作人員哪些驗證信息?

乘客必須提供驗證的信息:訂票碼,乘客姓名,聯系郵箱及航行。

17. 如果乘客或代理商重複訂票怎麽處理?

我們將按乘客要求檢查所有重複訂票,如果出現重複我們將取消被重複的機票並幫乘客保留機票價值,您在後面可以使用。

18. 乘客在官網上訂票能否自己更改乘客名稱嗎?

可以。乘客可以更改成別人的名稱並支付更改費用。

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1. 从12-16岁的小孩被视为最小年龄单独乘机的乘客(YPTA)
vietjetAir 只接受12-14岁乘客但需要有家长或18岁以上的监护人同行。
vietjetAir 接受14-16岁乘客(从出发日期计算)不需简约任可同意书并被视为成人;然而,该乘客无权监护12岁以下的乘客。
2. 未成年人(从16岁-不到18岁)
从16-18岁的乘客(从出发日期计算)不需简约任可同意书并被视为成人;然而,该乘客无权监护12岁以下的乘客。

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 从2-12岁的小孩需要有同行人。我们拒载如果没有18岁以上同行人。
 

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 拒载新生婴儿或不到14天大的婴儿。
接受运载从14天大到两岁小孩但需要有家长或的监护人同行。
出发航班日期时不到两岁的小孩,但返程超过两岁。在此航班中该乘客需要购买机票(小孩票-CHD)。
vietjetAir接受运载最多10%该机型的运载量(对于A320机型180个位子只能运载18位小孩乘客,A320机型174个位子只能运载17位小孩乘客)。
在出发前,小孩票应完成订票并支付。
每位乘客只能携带一位小孩。如果乘客携带两位小孩,必须有一位小孩六个月大以上并且该小孩必须另买位子。

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 48 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

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