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保密政策

 感謝您訪問我們的網站VietJetAir。我們尊重並致力於保護您隱私信息。請閱讀以下個人信息保護政策表,以便更好地了解我們實行的承諾,為尊重和保護訪問乘客的權利。

這一政策將適用於您提供給我們的工作過程中的任何個人信息。這項政策也將適用於您所有的信息由其他人給我們提供,如旅行社。
a.
收集的目的和範圍
我們向您收集的個人信息的類型取決於乘客要求我們提供與情況而定。例如,我們對忠誠度計劃的成員收集信息,如姓名,地址,航班信息及其他旅行信息,信用卡/借記卡號碼和到期日期,賬單地址,電話號碼,成員詳細信息,與您有關的旅行安排的健康問題的詳細情況。當你通過電話,郵件與我們合作(即信件,傳真或電子郵件是否),訪問我們的網站,或當您直接與我們見面,我們可能會收集您的個人信息。在某些情況下,我們可能會從第三方收集您的信息,例如,從旅遊預訂票代表或貨運代表;從通過電話銷售第三方公司已經採取您個人信息並將您信息揭示給我們,以便我們可以給您一張票和展開與完整安排乘客的來往,或推薦我們產品和服務給我們的客戶;來自其他提供服務商代表我們收集的信息等。
b.
使用信息範圍
我們收集您的個人信息作為以下用途:為您安排來往旅程和貨運和其他交易;為您參加其他組織機構的忠誠度計劃提供方便;並實施營銷活動和市場調研。我們收集了一些個人信息是有必要讓我們能夠準確識別訪問乘客。我們手機的其他類型的個人信息將有助於我們製成客戶正在使用我們的服務的個人檔案,並確定他們的需求。
c.
存儲信時間

客戶的個人資料將存儲直至當客戶要求取消。
d. 個人信息收集和管理單位地址  

  VIETJET航空股份公司
辦公室地址: 新平郡第2防長山路60A Plaza 大廈第8層。
總台電話: 1900 1886
郵箱地址: info@vietjetair.com

e.用戶訪問和編輯個人數據的手段和工具。
我們允許您訪問我們對您要求的信息,包括修改或更新這些信息的目的,除據個人信息保護政策另有規定外。我們可能會在向您提供訪問信息權利的同時收回合理的成本。您要求訪問的信息將在合理的時間內解決。如果我們拒絕讓您訪問這些信息,我們將提供拒絕原因,並通知您據個人信息保護政策另有規定的。
對於接受通訊內容,客戶可以隨時取消訂閱我們隨時通訊。還有在每一個通訊的底部鏈接(頁面底部)都能導致我們的網站。用戶可以取消所有通訊或管理您的個人數據表,如:更改電子郵件地址或語言。客戶也可以選擇不同的通訊。
f.
保護客戶個人信息的承​​
-
我們可能會將您個人信息洩露給第三方,比如給我們與簽訂一定的服務的合同的承包商,​​其他運輸公司,貨運服務與旅遊運輸服務供應商,數據處理公司(包括全球分銷系統和支付系統的經營公司)為下信息收集的目的收集或相關用途,例如,代表您完成一場交易或向您提供所要求的服務。
我們也可能會向許多執法機構和世界各地其他政府洩漏您的個人信息為保密,海關和出入境的目的。我僱第三方承包商為我們服務,包括我們掌握個人信息的處理公司。例如,提供的服務來處理郵件和電子郵件;提供電子資金轉帳服務,信用卡帳務處理及相關服務;經營呼叫中心;一些銷售操作功能,並完成公司往返;進行市場調研;提供飛機餐服務;提供地面服務,如辦理程序代理,貨運及特別援助;並協助獲得付款的債權人。
在這種情況下,我們將禁止第三方承包商使用客戶的個人信息,除了用於特定目的,由我們提供客戶的個人信息。
-
除了上述情況,我們不會在未經您的同意下透露您的個人信息,除非該披露是必要的,以防止對生命或健康的危害,法規允許或規定,合理且必要的執法或需要檢查可疑的非法活動。
-
如果你想要訪問您的個人信息,有關於違反您的隱私的投訴,或有關於我們收集和使用客戶個人信息的方式的任何疑問請發送您的請求,投訴或問題至以下地址。我們將在最短的時間內可能出現的問題或投訴響應客戶。
 VJA辦公室地址: 新平郡第2防長山路60A Plaza 大廈第8層。

總台電話: 1900 1886
郵箱地址: info@vietjetair.com

g.
對於個人信息保護政策的更改  

按照我們的工作需求或法律的變更我們可以修改此個人信息保護政策。對於此政策的所有更改將被在該網站更新,所以請定期訪問以保證為貴客具有宣佈關於我們最新的個人信息保護政策。

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1. 从12-16岁的小孩被视为最小年龄单独乘机的乘客(YPTA)
vietjetAir 只接受12-14岁乘客但需要有家长或18岁以上的监护人同行。
vietjetAir 接受14-16岁乘客(从出发日期计算)不需简约任可同意书并被视为成人;然而,该乘客无权监护12岁以下的乘客。
2. 未成年人(从16岁-不到18岁)
从16-18岁的乘客(从出发日期计算)不需简约任可同意书并被视为成人;然而,该乘客无权监护12岁以下的乘客。

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 从2-12岁的小孩需要有同行人。我们拒载如果没有18岁以上同行人。
 

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 拒载新生婴儿或不到14天大的婴儿。
接受运载从14天大到两岁小孩但需要有家长或的监护人同行。
出发航班日期时不到两岁的小孩,但返程超过两岁。在此航班中该乘客需要购买机票(小孩票-CHD)。
vietjetAir接受运载最多10%该机型的运载量(对于A320机型180个位子只能运载18位小孩乘客,A320机型174个位子只能运载17位小孩乘客)。
在出发前,小孩票应完成订票并支付。
每位乘客只能携带一位小孩。如果乘客携带两位小孩,必须有一位小孩六个月大以上并且该小孩必须另买位子。

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 48 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

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