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行李

I/ 手提行李规定:

手提行李必须满足飞机上允许携带的那些要求:


1.手提行李重量:

每个乘客(除了婴儿外)可以带1件自己的行李和1件小手提行李,最大总重量不得超过07 kg。


2.手提行李尺寸:

- 01 件具有最大的尺寸为56cm x 36cm x 23cm 的手提行李

- 01件小手提行李 (包括如下袋子)

+ 01 个女孩用的袋子,杂志,照相机,装婴儿用的食品袋,具有不得超过30cm x 20cm x 10cm 尺寸的在机场购买的袋子等等。

+ 01个装 外套当打开时不得超过 114cm x 60cm x 11cm尺寸。

+ 01个装笔记本具有尺寸最大为 40cm x 30cm x 10cm
 

3.手提行李标签:

没有Vietjet标签的手提行李将不允许登机.为避免造成任何不便,请确保我们的工作人员在值机柜台对您的手提包进行安全贴标。
 

4. 手提行李中的液体:

根据不同的地方适用的法律和法规,乘客在飞机上可携带在手提行李的液体,如果行李符合下列条件:

a) 该液体存放的容器容积不超过100毫升;

b) 所有液体容积为100ml的容器各种可容易分在1升容积的透明塑料袋,可密封。

c) 塑料袋可分别在安全性方面被打开。如果液体不符合上述要求您可要放弃。
 

重要注意事项:

-飞机上的手提行李必须符合Vietjet规定,并且必须能够放在头顶行李箱中或您前方的座位下方。

-手提行李的尺寸和重量可能会在登机口再次检查。分类为超重,超大的手提行李将被收取托运行李的费用,或被拒绝在飞机上运输。

-在登机柜台和登机口,行李收费较高。这笔费用将转换为当地货币。购买预付费行李可节省更多!
 

II/ 关于托运行李 之规定:

1 。普通托运行李

-重量不得超过: 32kg

-尺寸不得超过: 119cm x 119cm x 81cm

-贵客在我们的网站,售票处,代理和乘客服务中心按照预付款方式购买预付款行李。
 

2 。超大托运行李 (服务已从2020年1月3日开始使用)

-重量不得超过: 32kg

- 尺寸不得超过: 200cm x 119cm x 81cm

-预订超大行李套餐将托运行李费和超大行李服务费结合在一起。

-您可以在网站,订票处,代理商或我们的呼叫中心预订超大行李套餐。在机场,超大行李服务的费用将更高。

* 注意:

-预订超大行李包裹的乘客可以托运总重量与所购买包裹相对应的行李,包括1个超大件/人/飞行。包裹的剩余额度仍可用于托运行李。

-额外的超大行李将在机场以更高的价格收取额外的手续费。每位旅客最多可登记2个超大件/飞行,并且可以根据机场的实际运行进行更改。旅客必须确保购买足够的托运行李限额,才有资格使用超大件行李服务。
 

3 。托运行李规定

不被认定为托运行李或行李承运型式的物品:我们有权利拒绝承运以下行李或行李的物品:

a. 货物包装于行李箱不正确的或在其他合适的包装盒以确保安全承运于正常的处理与谨慎;

b. 可能会危及飞机或飞机上人员或财产的货物,如通过世界航空组织(ICAO)和世界航空承运协会(IATA)关于危险货物条例指明的物品和我们的承运条件和合同条款的条件;

c. 根据任何抵达,出发和经过的邦或国家的运用、规定法律之规定或命令的禁止物品;

d. 根据我们的判定是不符合运输事宜的物品因其重量,形状,尺寸或性质;

e. 易碎或易腐烂之物品;

f. 活的或死的动物;

g. 人类或动物遗骸;

h. 新鲜的海鲜或冷冻或肉类, 我们仅对包装规格正确批准承运以手提行李型式承运。只有装放干食物/无损坏的保丽龙箱和/或冷却器可能被允许办理程序,当有关机关检查其内容和包装规格后。如果乘客拒绝检查,我们有权拒绝携带行李的权利;

i. 武器如枪支各种;

j. 爆炸物,可燃或无燃气体(如喷涂油漆瓶,丁烷气,打火机),冷却气体(如下氧气罐,液氮), 易燃液体(如油漆,稀释剂,溶剂); 易燃固体(如如火柴,打火机); 氧有机化合物(如树脂); 毒品,感染性物质(如病毒,细菌); 放射性物质(如去话); 腐蚀性物质(如酸,碱,水银,温度计), 磁性物质氧化物质(如漂白剂)

k. 枪,剑,刀等武器与类似于物品,于这些物品可按我们因特殊原因决定允许以托运行李方式承运的条件。这些物品禁止因任何原因飞机携带。

-有价值和脆弱的货物: 建议乘客不要在托运行李中的放物品。如果这些货物采用托运行李,乘客将承担所有的风险。如金钱,珠宝,贵重金属,玻璃家具,电子设备(电脑,相机,摄像机,平板电脑等),可转让文件,股票,其他有效证件,护照和随身证件

-检查权力: 出于安全的原因,我们可能会要求您办理行李控制,与X射线或其他形式的照射。我们可检查行李没有顾客的权利,如果找不到乘客,目的为查看乘客或您行李是否含有违禁品或不批准货物。如果您拒绝了检查或照射,我们有权拒绝承运您和您的行李,而不退还运费,并对您不承担任何法律责任。在检查,照射导致伤害您或损害行李的情况下,我们对此受伤和损害不负责任,如果不是由我们的疏忽导致的伤害或损失。

- 托运行李: 行李交给我们检查后,我们将保管行李并对每件行李发放行李卡。托运行李必须有乘客名称,或安全绑在行李上的个人识别。托运行李被运送与您的飞机,除非因安全,安保或扩展原因我们决定采用另一个航班运输此行李。如果您的行李与下一个航班运输,我们将在此航班降落后于合理时间向您提供行李,您必须亲自到场办理法定的海关手续。

- 托运行李费: 运输托运行李需收取行李费。乘客只能购买一个行李包。

旅客可以购买15kg,20kg,25kg,30kg,35kg,40kg的托运行李限额,以及20kg,30kg的超大行李限额(乘客可以在预定起飞时间的3小时之前升级到更高的行李限额)。携带超过所购买限额的行李的旅客必须在机场的值机柜台支付每公斤额外的费用。有关所有费用的更多详细信息,请参阅我们的费用表。行李费不予退还和转让。
 

托运行李的交付

当行李运输到目的地时,您将收到行李。如果您没有在合理的时间内收拾行李,而我们被要求托起您的行李,我们可能会向您收取仓储费。如果您在两个月内没有收拾行李,我们将处理这些行李而不会对您承担任何责任。只有带有正确行李标签的乘客才能领取行李。我们只会将行李交给能够证明自己拥有行李所有权的乘客。如果您未能在行李托运处出示适当的行李标签,则必须向我们赔偿我们因将行李退还给您而产生的任何运送费用。标签持有人在转移时对行李的接受被视为对行李持有人同意行李已经完好交付并按照与我们的运输合同的同意.
 

*注意:

-婴儿手推车,轮椅,协助移动设备或拐杖帧免费运费。

婴儿不可携带行李,虽然手推车,婴儿车都免费承运。

-因健康与安全原因,承运公司不接受任何单独超过32公斤, 尺寸超过200厘米x 119厘米x 81厘米.

- 对于行李件(体育器材),可在货舱运送支付在指定的运输费用后的费用表,与升的责任将按照Vietjet 。因此,您可以为这些物品购买保险。

- 对于超过大小仪器开销车厢,您可以选择注册行李服务或购买额外的座位容纳称臣。该权衡的 仪器必须小于75公斤和大小必须不超过165cm X44cm X66cm。额外座位没有行李限额

货币种类

特殊要求

大人

儿童

小孩

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 48 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

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