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联程讯息

1. 越捷的联程产品,于河内(HAN)的联程航班:

联程航班是由越捷开发但不同编号的两个航班,而在同一位乘客的同一张票上出票,并编排在同一份预订档案中;联程时间可以是同一天或者隔天进行,若联程的航班于第二天启程,联程时间相隔不能超过6小时。


目前越捷的联程产品包括:首尔(ICN)/釜山(PUS)联暹粒(REP)、仰光(RGN)和大阪(KIX)联暹粒(REP),仰光(RGN)的往返航线并在河内机场中转。


2. 联程航班的航程与航班编号:

• ICN-REP: VJ961/VJ963 ICN-HAN 与 VJ913 HAN-REP的联程航班

• REP-ICN: VJ914 REP-HAN 与 VJ962/VJ960 HAN-ICN的联程航班

• PUS-REP: VJ981 PUS-HAN 与 VJ913 HAN-REP的联程航班

• REP-PUS: VJ914 REP-HAN 与 VJ982 HAN-PUS的联程航班

● ICN-RGN: VJ961/VJ963 ICN-HAN 与VJ917 HAN-RGN的联程航班

● RGN-ICN: VJ918 RGN-HAN 与 VJ962/VJ960 HAN-ICN的联程航班

● PUS-RGN: VJ981 PUS-HAN 与 VJ917 HAN-RGN的联程航班

● RGN-PUS: VJ918 RGN-HAN 与 VJ982 HAN-PUS的联程航班

● KIX-REP: VJ939 KIX-HAN 与 VJ913 HAN-REP是联程航班

● REP-KIX: VJ914 REP-HAN 与VJ938 HAN-KIX是联程航班

● KIX-RGN: VJ939 KIX-HAN 与VJ917 HAN-RGN是联程航班

● RGN-KIX: VJ918 RGN-HAN与VJ938 HAN-KIX是联程航班


3. 预订与附加服务:

• 请浏览www.vietjetair.com 网站。

• 通过点选出发地与目的地进行预订、购买联程机票。

• 购买全程行李,并采用联程行李价格。

• 购买全程餐食,并采用联程价格

• 选择单个行程的座位,采用单个行程价


4. 联程手续与行李规则:

4.1. 直通手续条款:

• 联程服务不适用于购买两张单程机票的乘客。

• 购买联程票的乘客能预订并确认全程的座位与服务(若乘客有特殊服务需求)。

• 乘客具备机场相关管理单位规定的旅游证件。

• 乘客已经付清全程行李费用(若有)


4.2. 联程行李:

• 办理至目的地的全程手续。

• 将不需在联程机场(内排机场)领取托运行李。


4.3. 在出发地机场REP/RGN 与 ICN/PUS; REP/RGN 与 KIX办理手续:

• 乘客在从出发地机场办理至联程机场(ICN/PUS-HAN,KIX-HAN 或者 REP/RGN-HAN)的手续。

• 乘客在联程机场联系越捷于河内的联程柜台办理下一个航班的手续。

• 乘客将在内排机场隔离室等候下一个联程航班。


5. 自行更改航班时间、航程、名字与退票:

• 根据越捷现行规定。

• 联程航班全程的费用与条件。

货币种类

特殊要求

大人

儿童

小孩

订票总台

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 48 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

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