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Fee and Charges

VAT is not included. DOM Flights: VAT 10% | ITL Flights: VAT 0%

1. Checked baggage charges ( per passenger/sector)

A. Pre-book via Website/ Call Center/ Agency/ Booking ticket offices

Type of charge Domestic (VND) International: (VND)
BKK/HKT/CNX
RGN/KUL
HAN-SIN HKG/TPE/TNN/ RMQ/KHH/REP/ SGN-SIN/SGN-DPS ICN/PUS/TAE/ KIX/NRT/HND/ DEL/BOM/HAN-DPS ICN/PUS/KIX/NRT-
REP/RGN
(1 stop at - HAN)
15kg 155,000 264,000 340,000 330,000 420,000 500,000
20kg 175,000 330,000 390,000 380,000 530,000 630,000
25kg 235,000 440,000 590,000 525,000 630,000 760,000
30kg 335,000 550,000 730,000 630,000 840,000 1,000,000
35kg 385,000 650,000 860,000 750,000 1,000,000 1,200,000
40kg 435,000 750,000 1,020,000 860,000 1,150,000 1,375,000
20kg Oversized baggage 375,000 730,000 790,000 780,000 930,000 1,030,000
30kg Oversized baggage 535,000 950,000 1,130,000 1,030,000 1,240,000 1,400,000

 

*Notice: Passenger pre-book oversized baggage is allowed to bring 1 oversized piece

 

B. Purchase at the airport


Type of charge Domestic (VND) International (VND)
BKK/HKT/CNX/RGN/
KUL/SIN/HKG/TPE/
TNN/RMQ/KHH/REP
ICN/PUS/KIX/NRT-REP/RGN
(1 stop at HAN)
ICN/PUS/TAE/KIX/NRT/HND/DPS/DEL/BOM
Purchase at Check-in Area (within 3 hours prior to scheduled time of departure) 300,000/15kg 630,000/20kg 735,000/20kg
Purchase at the Boarding Gate 500,000/15kg 950,000/20kg 1,100,000/20kg
Overweight baggage purchase at Checkin Area (charge per kg) (*) 40,000 315,000
Overweight baggage purchase at the Boarding Gate (charge per kg) (*) 60,000 450,000
Oversized baggage Service (per piece) (**) 300,000 600,000

*Notice:

(*) Only applicable to passengers with checked baggage

(**) Passenger is allowed to check-in maximum 2 oversized pieces/ sector

Oversized baggage service is applied only afrer purchasing checked baggage allowance


2. Seat assignment service (/passenger/sector)

Domestic:


Type of passenger SkyBoss Hot Seat Front Seat Normal Seat
(VND)
VIP/CIP/SkyBoss, Y-GDS Free
Deluxe Not apply Free Free Free
Eco Pre-book via website, Agents, Call center, Booking ticket offices Not apply 90,000 40,000 30,000
Book at check-in counter 90,000 40,000 30,000
Book during self check-in (kiosk, website, mobile) 90,000 40,000 Free

International:


Type of passenger SkyBoss Hot Seat Front Seat Normal Seat
(VND)
VIP/CIP/SkyBoss, Y-GDS Free
Deluxe Not apply Free Free Free
Eco Pre-book via website, Agents, Call center, Booking ticket offices Not apply 250,000 150,000 80,000
Book at check-in counter 250,000 150,000 80,000
Book during self check-in (kiosk, website, mobile) 250,000 150,000 Free

3. Priority Check-in service (/passenger/sector)


Type of charge Domestic
(VND)
International
(VND)
Priority Check-in 100,000 140,000

4. Modification charges (/passenger/sector/time of change) (*)


Type of modification Domestic
(VND)
International
(VND)
Route, date, flight change 340,000 800,000
Name change 340,000 800,000

*The above fee has not included the difference in fare.


5. Cancel booking and refund (/passenger/sector) (*)


Type of charge Domestic
(VND)
International
(VND)
Cancel booking and refund 450,000 800,000

*Only applied for credit shell refund request approved by Vietjet.


6. Late coming charge (passenger/sector)


Type of charge Domestic
(VND)
International
(VND)
Late coming charge 400,000 1,000,000

7. Handling & Admin charge: per passenger/sector (just 1 time of collection)


Type of charge Domestic (VND) International (VND)
BKK/HKT/CNX
RGN/KUL& SGN-SIN
ICN/PUS/TAE/TPE/TNN/RMQ/KHH/
REP/HND/KIX/NRT/DPS/DEL/BOM & HAN-SIN
ICN/PUS/KIX/NRT-REP/RGN
(1 stop at - HAN)
Admin service charge 310,000 260,000 320,000 370,000
Handling service charge 50,000 100,000 100,000 100,000

8. Infant charge (/infant/sector)


Charge Domestic
(VND)
International
(VND)
Infant charge 100,000 200,000

9. Convenience service charge (/passenger/sector)

(Applied for the first payment of all the payment methods)


Currency Domestic (Exclusive VAT) International
VND 50,000 50,000
USD 5.00 5.00
JPY 570 570
SGD 7.00 7.00
THB 150.00 150.00
TWD 200.00 200.00
KRW 6,000 6,000
HKD 40.00 40.00
KHR 21,000 21,000
MYR 20.00 20.00
MMK 7,000 7,000
INR 350,000 350,000
IDR 70,000 70,000
CNY 35.00 35.00

10. Airport taxes (/passenger/sector)

Domestic

From 1st Jul 2018


Departing airport Airport tax Passenger sercurity service charge
Adult (VND) Child (VND) Adult (VND) Child (VND)
Group A (HAN, SGN, DAD, HUI, CXR, HPH, VCA, DLI, PQC, BMV, VII, VDO) 100,000 50,000 20,000 10,000
Group B (the other airports except for group A airports) 80,000 40,000

International


Departing airport Type of charge Adult Child
Vietnam
HAN Airport tax 25.00 USD 12.50 USD
Airport Security 2.000 USD 1.00 USD
SGN, DAD Airport tax 20.00 USD 10.00 USD
Airport Security 2.00 USD 1.00 USD
PQC Airport tax 18.00 USD 9.00 USD
Airport Security 2.00 USD 1.00 USD
HPH, CXR, DLI Airport tax 14.00 USD 7.00 USD
Airport Security 2.00 USD 1.00 USD
Thailand
BKK Airport tax 700.00 THB 700.00 THB
APPS (E7) 35.00 THB 35.00 THB
Tax.G8 15.00 THB 15.00 THB
Singapore
SIN Aviation levy 6.10 SGD 6.10 SGD
Airport security Service 30.40 SGD 30.40 SGD
Airport Development Levy 10.80 SGD 10.80 SGD
Malaysia
KUL Airport tax 35.00 MYR 35.00 MYR
Regulatory Services Charge 1.00 MYR 1.00 MYR
Departure Levy Tax 8.00 MYR 8.00 MYR
Tax.D8 2.10 MYR 2.10 MYR
Myanmar
RGN Airport tax 20.00 USD 20.00 USD
Tax.C7 3.25 USD 3.25 USD
Cambodia
REP, PNH Airport tax 25.00 USD 13.00 USD
Civil Aviation Fee 5.00 USD 5.00 USD
Hongkong
HKG Airport tax 120.00 HKD 0 HKD
Tax.G3 90.00 HKD 90.00 HKD
Airport security 50.00 HKD 50.00 HKD
Taiwan
TPE, TNN, RMQ, KHH Airport tax 500.00 TWD 500.00 TWD
South Korea
ICN Airport tax 28,000 KRW 28,000 KRW
PUS, TAE Airport tax 23,000 KRW 23,000 KRW
India
DEL Airport tax 8.30 USD 8.30 USD
CUTE Charge 1.00 USD 1.00 USD
Airport security 1.50 USD 1.50 USD
Goods & Service Tax 5% (Fare + YQ + Admin Fee)
BOM Airport tax 5.70 USD 5.70 USD
CUTE Charge 1.00 USD 1.00 USD
User Development fee 5.00 USD 5.00 USD
Development fee 12.00 USD 12.00 USD
Goods & Service Tax 5% (Fare + YQ + Admin Fee)
Japan
KIX Airport tax 2,780 JPY 2,780 JPY
Passenger Security Service 320 JPY 320 JPY
International Tourist Tax* 1,000 JPY 1,000 JPY
NRT Airport tax 2,130 JPY 2,130 JPY
Passenger Security Service 530 JPY 530 JPY
International Tourist Tax* 1,000 JPY 1,000 JPY
HND Airport tax 2,610 JPY 2,610 JPY
Passenger Security Service 100 JPY 100 JPY
International Tourist Tax* 1,000 JPY 1,000 JPY
Indonesia
DPS Passenger Service Charge 225,000 IDR 225,000 IDR

Arrival airport Type of charge Adult Child
BKK, HKT, CNX APPS (E7) 35.00 THB 35.00 THB
Tax.G8 15.00 THB 15.00 THB
RGN Tax.C7 3.25 USD 3.25 USD

11. Fuel Surcharge: Apply to international flights.

Other International Routes: Charges varies by itineraries of ticketing/services.

Japanese Routes:


Route JPY Ticketing date
Japan - Vietnam 200 01 Oct - 31 Nov 2020
0 01 Aug - 30 Sep 2020
1.700 01 Jun - 31 July 2020
3300 01 Apr - 31 May 2020
3300 01 Feb - 31 Mar 2020
3300 01 Dec 2019 - 31 Jan 2020

The applicable fuel surcharge level will be determined by multiplying the two-month average fuel price*1 of the Singapore Kerosene by the exchange rates average of the same two-month and will be fixed for two months as below*2. In case of changing the fuel surcharge, we will apply for the government approvals of the applicable country to amend it. If the two-month average fuel price falls below 35 USD, we will not collect fuel surcharge.

*1 Days when the Singapore kerosene market was open

*2 Applicable amounts, amended time, and the period are subject to change depending on the government approvals.


Evaluating period Announcement Ticketing date
01 Apr - 31 May 2nd half of June 01 Aug - 30 Sep
01 Jun - 31 July 2nd half of August 01 Oct - 30 Nov
01 Aug - 30 Sep 2nd half of October 01 Dec - 31 Jan
01 Oct - 30 Nov 2nd half of December 01 Feb - 31 Mar
01 Dec - 31 Jan 2nd half of February 01 Apr - 31 May
01 Feb - 31 Mar 2nd half of April 01 Jun - 31 July

Chart of application for fiscal

Average Singapore Kerosene Price From 35 - Under 45 USD From 45 - Under 55 USD From 55 - Under 65 USD
Fuel Surcharge Route Japan - Vietnam 200 JPY 1,300 JPY 2,100 JPY

Currency:

Special Passenger

Adults

Children

Infants

Call Center

Hotline:
(+84) 19001886
or (+84) 28 3526 68 68

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.

Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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