1. Who provides my TravelCare - Travel Insurance cover?
- TravelCare - Travel Insurance is especially designed by Chubb Insurance Vietnam Co. Ltd. In-conjunction with Vietjet, with your needs in mind.
- This program is only exclusively available via www.vietjetair.com for flights originating from Vietnam.
2. What is my insurance coverage under the TravelCare - Travel Insurance program?
Your coverage shall include the following if you are Vietjet passenger traveling under the TravelCare: Flight cancellation/delay; Loss of baggage/personal effects; Personal accident. For Return Cover Plan, Flight curtailment, Accidental medical reimbursement, Evacuation and Repatriation expenses shall be added.
3. How do I purchase TravelCare?
You can purchase TravelCare while you are booking your flights on www.vietjetair.com.
4. I bought VJA Flight tickets with TravelCare Insurance. If I need the TravelCare insurance invoice, what should I do?
If you require an invoice for TravelCare insurance, please follow the process:
Any request for VAT invoice issuing in the same month that Certificate of Insurance issued, please provide the VAT invoice recipient details to Chubb Customer Services Department. Requests for VAT invoices will be fulfilled within two business days after we’ve verified the information provided. All requests will be delivered to the address provided.
VAT invoice recipient details:
- Buyer name
- Address
- Tax code
- Policy Number
- Invoice Description “Bảo hiểm du lịch bằng đường hàng không VietJet (TravelCare)”
If there is no any request for VAT invoice issuing from customers who bought VietJet TravelCare insurance through Digital Platforms which are managed by VietJet Air , Chubb OPS will issue only one VAT invoice for the remaining production registered for a booking month with the description of buyer as “For buyers who have no request for VAT invoice” .
If any request for VAT issuing next month whist Insurance Policies was issued last month, please send the request to Chubb by the 5th of following month in the latest.
5. Can I purchase TravelCare if I am not a resident of Vietnam?
You can purchase TravelCare even if you are not a Vietnamese and/or do not live in Vietnam as long as you are Vietjet passenger flying out of Vietnam.
6. Does TravelCare enforce an age limit?
- Yes, the passenger must be at least 14 days old and above to qualify for TravelCare.
- Infants from 14 days to under 24 months old traveling with an Insured Adult are covered for free! A name is not required as long as it is acknowledged that an infant is onboard with the Insured Adult.
7. Can I purchase TravelCare if I am traveling for more than 30 days?
All Return Plans for TravelCare are valid up to 30 days from the Departure Date.
8. What shall I do if I encounter an accident abroad?
- Please call TravelCare's 24-hour Emergency Medical Service number:+84(28) 3822-8779.
- It is important that you call this number for more details before you take any actions. As for outpatient treatment (where applicable), please retain all original receipts and claim them upon your return to Vietnam.
9. Can I cancel my TravelCare and get the refund?
You may cancel your TravelCare and get the refund of paid premium, provided that you have not yet commenced your trip and there is no claim made available.
10. Can I amend my TravelCare?
The TravelCare can be changeable subject to Vietjet's regulations on flight change
11. What happens to my TravelCare Return Travel Insurance if Vietjet re-schedules my Return Flight to a later date?
Your TravelCare Return Travel Insurance is automatically extended to cover you up to a maximum of 3 days if your Return Flight is rescheduled by Vietjet to a later date.
12. Am I required to carry any additional documents to prove my purchase when I am traveling?
Yes, you can print out your TravelCare certificate from your Insurance Confirmation email to prove your purchase during your travelling period.
13. Where can I obtain the full terms and conditions of my TravelCare?
"The Full Terms and Conditions of your TravelCare can be found in our Policy Wordings and Product Descriptions section respectively.
Policy Wording PDF
- Domestic One way.
- Domestic Return.
- International One way.
- International Return.
14. What kind of benefits do I get with TravelCare?
Please visit the section in our Product Descriptions and Policy Wordings for more detailed information about the benefits available under the TravelCare program.
Note: All benefits are subject to the terms and conditions of the TravelCare insurance policy.
15. When does my TravelCare coverage begin?
- The TravelCare plans commence when you check-in for your Vietjet scheduled Flight.
- Flight Cancellation commences 24 hours from the purchase date of the Vietjet Ticket.
16. How can I claim my outpatient accidental medical expenses under the TravelCare program?
You will be reimbursed for your medical expenses incurred as a result of a covered event as stated in the policy's Full Terms and Conditions.
17. If I need treatment for an illness during my trip, can I claim for medical, hospital or any other related expenses?
No. TravelCare only covers you for accident-related medical expenses
18. Does TravelCare cover Sports and other similar activities?
No, TravelCare does not cover sports and other similar activities. Please refer to the Full Terms and Conditions for more details.
19. Can I cancel my flight for any reasons and get a refund through my Flight Cancellation Benefit?
The Flight Cancellation Benefit is only applicable for the reasons stated in the policy's Full Terms and Conditions. The reasons include unforeseen emergencies such as illness, injury or death involving you, your Immediate Family Members and/or an immediate family member. Pre-existing Conditions are not covered.
20. Can I still buy TravelCare if I have a Pre-existing Condition?
- Yes, however, TravelCare has exclusions on Pre-existing Conditions as stated in the policy's Full Terms and Conditions
- "Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that would have caused an ordinarily prudent person to seek diagnosis, care or treatment or take of prescribed drugs or medicine
21. Does my Baggage & Personal Effects Benefit cover theft?
Yes, TravelCare covers theft and damage due to attempted theft as long as it occurs during your scheduled flight with Vietjet
22. How can I differentiate the TravelCare plan that I have purchased?
Your TravelCare plan is based on your paid premium. Example:
Plan Type
- TravelCare Insure Domestic One-Way Cover
- TravelCare Insure Domestic Return Cover (01-30 days)
- TravelCare Insure International One-Way Cover
- TravelCare Insure International Return Cover (01-30 days)
23. How do I derive the cost per person for TravelCare if my purchase of the Travel Insurance is for more than one person under the same Travel Itinerary?
You may calculate the cost per person as follows:
(Total Premium) * divided by (Number of Persons) **
* Please refer to your Travel Itinerary
** Subject to Age Limit Condition i.e must be at least 14 days old and above.
24. How do I file a claim?
Your TravelCare is underwritten by Chubb Insurance Vietnam Co. Ltd.
1. Online Claim Submmission:
You can submit your claim files to us via our online platform here
2. Offline Claim Submmission
a) All claims need to be submitted to us within 30 days of the date of incident giving rise to a claim.
c) Collate and attach your proof of loss documentation. Send the original Claim Form and proof of loss documentation to the address below (ensure you retain a copy for your own records):
Attn: Claims Department
Chubb Insurance Viet Nam Company Limited
Saigon Finance Center, 8th Floor
9 Dinh Tien Hoang, Da Kao Ward
District 1, HCMC, Viet Nam
O + 84 28 3910 7300
Email: Claims.VN@chubb.com
25. How long does it take before my claims are processed?
Your claims will be processed within 7 days after you have submitted all the required documents.
26. What is the time limit for me to file a claim?
All claims must be submitted to Chubb Insurance Vietnam Co. Ltd. within 30 days after the occurrence of the event together with the supporting documents.