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Flight Care Insurance Program

It is Vietjet’s pleasure to offer a complimentary Flight Care Insurance program to all passengers purchasing Deluxe or SkyBoss fares. This Flight Care program including attractive benefits for your flight and best support is to make your travel with Vietjet pleasant and joyful.

For details, please refer to the information below.


Part 1 : General Information of Flight Care Insurance

1.1 Period of Insurance

Period of Insurance of Insurance starts from the scheduled time of departure, which was announced and updated by 22:00 (local time) of the day before the scheduled flight day. Expiry of cover ends since the flight landed and insurance events occurred such as Delay Flight, Flight Cancellation, Returned Flight, The flight landing to An Airport, Missed connecting flight Other Than Scheduled Arrival or Landing Flight- which does not arise insurance events.

 

1.2 The Insured Person

Applicable to all passengers aged 2 (two) years and above using Vietjet's Deluxe/SkyBoss ticket and travelling on all regular flights operated by Vietjet, regardless of nationality, meeting travel requirements in accordance with Vietjet's Conditions of Carriage, during the Period of Insurance.

Flight Care is an insurance program, which was purchased by Vietjet as a special gift for passengers. For per 01 (One) Deluxe/SkyBoss ticket, the passenger is entitled to the respective Deluxe Flight Care / SkyBoss Flight Care benefits upon the occurrence of Insurance Events.


1.3 Insurance Events

Insurance benefits are in accordance with the following insurance events:

- Delay Flight from 180 minutes and above

- Flight Cancellation

- Returned Flight

- Flight landing to another airport

- Missed Connecting Flight (only for SkyBoss passengers)

- Lost Checked Baggage

- Delayed Checked Baggage.

For more details about wording, please visit vietjetair.tracuubaohiem.vn, section "Flight Care Insurance Information - Insurance Benefits"


1.4 Exclusions

- Not applicable for charter flights operated by Vietjet and all flights operated by Thai Vietjet

- Not applicable for Eco tickets, free of charges tickets, gift voucher/sponsor tickets…

- Not applicable for Infant (under 02 years old)

- The Insured Person is denied or prohibited to travel by the airline company.

- The Insured Person intimidates the flight security and safety.

- The Flight is not operated or delayed/ cancelled/ returned to departure airport due to order or decision of the government regulatory bodies.

- The Flight cannot be operated due to the airport is closed, being strictly quarantined, or stopped/banned by the government regulatory bodies.

- War, terrorism, strike, military operations or aircraft being attacked.

- Flights are directly affected by epidemics as officially notified by the Ministry of Health or WHO (*)


(*) This term is applicalble to Flights where covered events (Flight Cancellation, Turnover Flight, Other Airport Arrival, Missed connecting flight) due to:

- Infected Passengers or Crews.

- Airport landing/takeoff isolated or landing/takeoff due to disease.

- Request from an Authorized Disease Authority. (In case : authorities request to stop flights due to epidemic via officially notified statement)

For others terms, please click here.


Part 2 : Summary of benefits and Amount of Benefits


BENEFITS (*) AMOUNT OF BENEFITS (VND)
DELUXE FLIGHT CARE SKYBOSS FLIGHT CARE
2.1 Delay Flight
Delay from 180 minutes up to less than 360 minutes 300.000 400.000
Delay from 360 minutes and above 500.000 600.000
2.2 Returned Flight 800.000 1.000.000
2.3 The flight landing to An Airport Other Than Scheduled Arrival Airport 800.000 1.000.000
2.4 Flight Cancellation (No replacement flight is provide, or the Insured Persion is accommodated on to another unexpected flight) 800.000 1.000.000
2.5 Missed connecting flight (including other airline) Not Applicable 1.000.000
(Maximum 200.000 per 3 hours period)
2.6 Lost checked Baggage 5.000.000
(Maximum 2.500.000 per piece of checked baggage)
10.000.000
(Maximum 5.000.000 per piece of checked baggage)
2.7 Delayed checked Baggage 1.500.000
(Maximum 500.000 per 06 hours delay period)
2.000.000
(Maximum 1.000.000 per 06 hours delay period)

(*) For more details, please click here.

 

Part 3: Compensation Procedure

3.1 The valid period to make a claim: Within 365 days from the date of the Insurance Event occurs.


3.2 Time for compensation process: Up to 10 working days from the date where the complete compensation file received (according to the post office’s recorded)


3.3 Compensation method (To make a Claim Document)

- Call hotline number: (+84)1900 638388 for assistance; or

- Access website : vietjetair.tracuubaohiem.vn to make an online claim request; or

- Send a claim request via email: boithuongvietjet@pti.com.vn.


3.4 Compensation Unit:

PTI Digital Company

Address: 3rd Floor, Comatece Tower,No 61, Nguy Nhu Kon Tum Street,Nhan Chinh Ward,

Thanh Xuan District, Ha Noi.

Hotline : (+84)1900 6383 88

Email: chamsockhachhang@pti.com.vn

Currency:

Special Passenger

Adults

Children

Infants

Call Center

Hotline:
(+84) 19001886
or (+84) 28 3526 68 68

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.

Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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