1) What is shuttle bus service?
Shuttle bus service is available for all flights departing from or arriving at Noi Bai Airport (HAN). With this service, passengers are able to take priority to use the bus and easily travel between Noi Bai Airport and Ha Noi city center.
Note : This service is available on domestic flights.
2) Which companies provide shuttle bus service?
Shuttle bus service between Noi Bai Airport and Ha Noi city center is provided by Viet Thanh Transport Co., Ltd.
3) How can I book shuttle bus service?
- During the flight booking process:
Going to “Additional services and items” section on website: www.vietjetair.com.
Via Hotline: (+84) 19001886
Vietjet booking offices or booking agents.
- After completing flight booking and up to 03 hours before the scheduled departure time :
Going to “Manage my booking” section on website: www.vietjetair.com.
Vietjet booking offices or booking agents.
4) How do I use shuttle bus service?
After completing payment for shuttle bus service, passengers will receive a booking code corresponding to each bus route via registered email address.
When using shuttle bus service, passengers go to pick-up point and provide the booking code to the staff of transportation company.
Note:
If bus ticket is purchased on website, please check the booking code of this service via registered email address.
If bus ticket is purchased via other channels (booking agents, booking offices,…), please contact them directly for further information.
Passengers must use the correct booking code for each route accordingly.
5) Can I book shuttle bus service for my relatives?
No. Shuttle bus service only applies to passengers who booked flight ticket on Vietjet system. Therefore, each passenger is available to book only 1 bus ticket/per bus route/per flight.
6) Where can I take the shuttle bus?
Pick-up and drop-off points of the shuttle bus service as follows:
a) From Noi Bai Airport to Hanoi city center
Operating hours : 24/24
Pick-up points:
* Domestic terminal –T1 (at the end of A Lobby and E Lobby)
* International terminal - T2 (the opposite side of column 5)
Drop-off points:
* Nhat Tan Bridge
* Nghia Do Park
* Daewoo Hotel
* Kim Ma bus station
* Ha Noi train station
* Thong Nhat Park (69 Tran Nhan Tong Street)
b) From Ha Noi city center to Noi Bai Airport
• Operating hours : from 03:00 AM to 23:00 PM
Note : please go to pick-up point at 69 Tran Nhan Tong Street (Thong Nhat Park) for early flights to use the service and supported.
Pick-up points:
* Thong Nhat Park (69 Tran Nhan Tong Street)
* 302 Kim Ma street
* Vo Chi Cong (Xuan Dinh-Xuan La primary school)
Drop-off points:
* Domestic terminal – T1
* International terminal – T2
* Note: Pick-up and drop-off points at Noi Bai Airport may be changed according to the operating conditions and regulations of the competent authority at Noi Bai Airport.
7) After purchasing Vietjet flight ticket with shuttle bus service, how can I get an invoice?
If you require an invoice for shuttle bus service, please contact Viet Thanh Transport Co,. Ltd via:
Email: chamsockhachhang@xevietthanh.vn
Hotline: 19006779 or directly call (+84) 968.360.022
Please provide the following information:
- Buyer’s full name
- Address
- Tax code
- Booking code of shuttle bus service
- Recipient information (full name, address, phone number)
After receiving information, Viet Thanh Transport Co., Ltd will issue invoice to passengers within 07 working days and send the invoice to the address of passengers.
8) If I lose or forget my baggage or belongings during the time using shuttle bus service, what should I do?
In case you lose or forget your baggage or belongings, please immediately contact Viet Thanh Transport Co,. Ltd’s hotline: 19006779 (or directly call (+84) 968.360.022) for prompt support.
9) If I want to cancel purchased shuttle bus service, can I get a refund?
No. Shuttle bus service cannot be cancelled or refunded.
10) How long is the shuttle bus ticket valid for?
Passengers are allowed to use the shuttle bus within 72 hours before and after the departure time of the bus service shown on the booking confirmation which has been sent to the registered email of passenger who booked Vietjet flight ticket.
11) Where can I find terms and conditions of the shuttle bus service?
For all information about terms and conditions of the shuttle bus service, please click here
12) I have booked the shuttle bus service but there is a change in the flight itinerary, what will happen to my pre-booked shuttle bus service?
If there is a change in flight itinerary, Viet Thanh Transport Co,. Ltd’s system will send updated departure time to passengers based on the new flight itinerary.
13) How do I recognize the shuttle bus of Viet Thanh Transport Co,. Ltd?
Viet Thanh Transport Co,. Ltd’s shuttle bus is a bus with image and logo of Vietjet. Please contact Viet Thanh’s staff with uniform or logo of Viet Thanh Transport Co,. Ltd to use the service and information support.