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FAQs Shuttle bus service

1) What is shuttle bus service?

Shuttle bus service is available for all flights departing from or arriving at Noi Bai Airport (HAN). With this service, passengers are able to take priority to use the bus and easily travel between Noi Bai Airport and Ha Noi city center.
 

Note : This service is available on domestic flights.

2) Which companies provide shuttle bus service?

Shuttle bus service between Noi Bai Airport and Ha Noi city center is provided by Viet Thanh Transport Co., Ltd.
 

3) How can I book shuttle bus service?

- During the flight booking process:

Going to “Additional services and items” section on website: www.vietjetair.com.

Via Hotline: (+84) 19001886

Vietjet booking offices or booking agents.

- After completing flight booking and up to 03 hours before the scheduled departure time :

Going to “Manage my booking” section on website: www.vietjetair.com.

Vietjet booking offices or booking agents.
 

4) How do I use shuttle bus service?

After completing payment for shuttle bus service, passengers will receive a booking code corresponding to each bus route via registered email address.

When using shuttle bus service, passengers go to pick-up point and provide the booking code to the staff of transportation company.

Note:

If bus ticket is purchased on website, please check the booking code of this service via registered email address.

If bus ticket is purchased via other channels (booking agents, booking offices,…), please contact them directly for further information.

Passengers must use the correct booking code for each route accordingly.
 

5) Can I book shuttle bus service for my relatives?

No. Shuttle bus service only applies to passengers who booked flight ticket on Vietjet system. Therefore, each passenger is available to book only 1 bus ticket/per bus route/per flight.
 

6) Where can I take the shuttle bus?

Pick-up and drop-off points of the shuttle bus service as follows:

a) From Noi Bai Airport to Hanoi city center

Operating hours : 24/24

Pick-up points:

* Domestic terminal –T1 (at the end of A Lobby and E Lobby)

* International terminal - T2 (the opposite side of column 5)

Drop-off points:

* Nhat Tan Bridge

* Nghia Do Park

* Daewoo Hotel

* Kim Ma bus station

* Ha Noi train station

* Thong Nhat Park (69 Tran Nhan Tong Street)
 

b) From Ha Noi city center to Noi Bai Airport

• Operating hours : from 03:00 AM to 23:00 PM

Note : please go to pick-up point at 69 Tran Nhan Tong Street (Thong Nhat Park) for early flights to use the service and supported.

Pick-up points:

* Thong Nhat Park (69 Tran Nhan Tong Street)

* 302 Kim Ma street

* Vo Chi Cong (Xuan Dinh-Xuan La primary school)

Drop-off points:

* Domestic terminal – T1

* International terminal – T2

* Note: Pick-up and drop-off points at Noi Bai Airport may be changed according to the operating conditions and regulations of the competent authority at Noi Bai Airport.
 

7) After purchasing Vietjet flight ticket with shuttle bus service, how can I get an invoice?

If you require an invoice for shuttle bus service, please contact Viet Thanh Transport Co,. Ltd via:

Email: chamsockhachhang@xevietthanh.vn

Hotline: 19006779 or directly call (+84) 968.360.022

Please provide the following information:

- Buyer’s full name

- Address

- Tax code

- Booking code of shuttle bus service

- Recipient information (full name, address, phone number)

After receiving information, Viet Thanh Transport Co., Ltd will issue invoice to passengers within 07 working days and send the invoice to the address of passengers.
 

8) If I lose or forget my baggage or belongings during the time using shuttle bus service, what should I do?

In case you lose or forget your baggage or belongings, please immediately contact Viet Thanh Transport Co,. Ltd’s hotline: 19006779 (or directly call (+84) 968.360.022) for prompt support.
 

9) If I want to cancel purchased shuttle bus service, can I get a refund?

No. Shuttle bus service cannot be cancelled or refunded.
 

10) How long is the shuttle bus ticket valid for?

Passengers are allowed to use the shuttle bus within 72 hours before and after the departure time of the bus service shown on the booking confirmation which has been sent to the registered email of passenger who booked Vietjet flight ticket.
 

11) Where can I find terms and conditions of the shuttle bus service?

For all information about terms and conditions of the shuttle bus service, please click here
 

12) I have booked the shuttle bus service but there is a change in the flight itinerary, what will happen to my pre-booked shuttle bus service?

If there is a change in flight itinerary, Viet Thanh Transport Co,. Ltd’s system will send updated departure time to passengers based on the new flight itinerary.
 

13) How do I recognize the shuttle bus of Viet Thanh Transport Co,. Ltd?

Viet Thanh Transport Co,. Ltd’s shuttle bus is a bus with image and logo of Vietjet. Please contact Viet Thanh’s staff with uniform or logo of Viet Thanh Transport Co,. Ltd to use the service and information support.

Currency:

Special Passenger

Adults

Children

Infants

>=12 years old

2-11 years old

< 24 months

Manage my booking Flight status

Call Center

Hotline:
(+84) 19001886
or (+84) 28 3526 68 68

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.
Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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