Vietjet’s ancillary revenue ranks among Top 12 airlines in the world

Vietjet's audited business results of H1/2019 showed the revenue of passenger transport stood at VND18,984 billion, an increase of 17% year-on-year for the airline. Accordingly, ancillary revenue of passenger transport reached to VND5,429 billion, an increase of 43% year-on-year mainly thanks to the growth of international passenger transportation. The proportion of ancillary revenue in total air transport revenue was 27%. The 2019 CarTrawler Ancillary Revenue YearBook (*), which comprises statistics from more than 100 airlines’ audited financial statements, showed that Vietjet is ranked the 12th in terms of ancillary revenue to total air transport revenue ratio.

Enhancing culture values and protecting environment, Vietjet continues to accompany with Vietnam Heritage Photo Awards

(Vietjet, Ho Chi Minh City, September 12, 2019) - Vietnam Heritage Photo Awards is entering its 8th season, aiming to celebrate the 74th anniversary of President Ho Chi Minh's signing of the Decree No.65/SL - the first decree of the Government to preserve the national cultural heritage in 1945.


Enhancing culture values and protecting environment, Vietjet continues to accompany with Vietnam Heritage Photo Awards

Hunt 0VND tickets for a whole month and swing around Vietnam

(Ho Chi Minh City, September 9, 2019) - Promoting “Vietnam – Timeless charm” tourism and kicking-off the traveling season in romantic autumn, Vietjet launches a massive promotion throughout September with millions of super-saving tickets priced only from 0VND to fly across Vietnam. Travelholics can freely “swing” from South to North with just one click at website www.vietjetair.com and Vietjet Air mobile app from 12:00 – 14:00 everyday. The promotion is applied to all domestic routes and travel period is from October 10, 2019 to March 28, 2020 (**).


Hunt 0VND tickets for a whole month and swing around Vietnam

Vietjet opens a new ticket office with a comprehensive service combination for customers

(Vietjet, Ho Chi Minh City, September 2, 2019) - From September 2, customers of Vietjet and Swift247 are able to use downtown check-in service as well as other outstanding utilities at 60A Truong Son, Ward 2, Tan Binh District, Ho Chi Minh City at any time.

Vietjet’s large-scale Cabin Crew Recruitment Day is landing to Tokyo

(Vietjet, Ho Chi Minh City, August 28, 2019) - After taking place at the two biggest cities in Vietnam, Hanoi and Ho Chi Minh City, Vietjet's large-scale Cabin Crew Recruitment Day prepares to "land" in the capital of Japan - Tokyo.

Vietjet commences new Da Nang – Taipei route, offering special tickets to Taiwan (China) from just 0VND

(Ho Chi Minh City, August 26, 2019) – It’s a good news for “Land of Bubble milk tea” lovers that Vietjet announces its latest route connecting Da Nang and Taipei. To celebrate the new route, hundreds of thousands of super-saving tickets priced only from 0VND (*) are given away and up for grabs at golden hours between 12:00 – 14:00 from August 27 to August 29, 2019 at website www.vietjetair.com and Vietjet Air mobile app. The promotional tickets are applied to all routes connecting HCMC/ Hanoi/ Da Nang to Taipei/ Taichung/ Tainan/ Kaohsiung with the flight period from October 1, 2019 to June 30, 2020.

Vietjet cancels flights to and from Kaohsiung on August 24 due to tropical storm Bailu

(Ho Chi Minh City, August 23, 2019) - Vietjet today announced the cancellation of four flights between Ho Chi Minh City/Hanoi and Kaohsiung scheduled in the afternoon of August 24 due to the tropical storm Bailu.

Vietjet and Flying Eye Hospital bring light to millions of eyes

(Vietjet, Thua Thien Hue, August 21, 2019) – In the 17th year of supporting Vietnam’s eye care services and the 10th Flying Eye Hospital (FEH) program in Vietnam, Orbis accompanies with the new-age carrier Vietjet to bring bright eyes to Vietnamese people.

Opening new direct routes to India, Vietjet offers thousands of tickets from 0VND

(Vietjet, Ho Chi Minh City, August 19, 2019) – It’s a great news for Indian culture-lovers that Vietjet is now opening 2 direct flights from Ho Chi Minh City and Hanoi to New Delhi with thousands of super-saving tickets priced only from 0VND (*). The promotional tickets are up for grabs during 3 golden days from August 20-22, 2019 at the website www.vietjetair.com & Vietjet Air mobile app.

Vietjet mở bán đường bay thẳng Ấn Độ với hàng ngàn vé khuyến mãi từ 0 đồng

Vietjet Thailand named Asia’s Best Employer Brand 2019

This award was nominated by Employer Branding Institute, World HRD Congress & Stars of the Industry Group to honor Asian businesses’ effort and achievements in human resources management and thanks to its innovative solutions in recruitment as well as its effort in creating an internationally standardized, professional working environment for all employees.


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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.
Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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