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Privacy Policy

 

Privacy Policy

 

Thank you for visiting VietJetAir’s website. We respect and commit to safeguarding your private information. Please read the Privacy Policy below to better understand our commitments to respecting and safeguarding the interests of our website visitors.

 

This policy applies to all personal information that you provide while working with us. It also applies to all information about you that is provided to us by another person, such as a travel agent.

 

a. Purpose and scope of collection

 

The types of personal information we collect from you depend on the situations and service types you request us to provide. For example, we collect details such as full name, address, flight and other travel information, credit/debit card number and expiration date, billing address, phone numbers, membership details of loyalty program and health issues related to your travel arrangements. 

 

We may collect your personal information when you work with us via phone, mail (whether by mail, fax or email), by visiting our website or by directly meeting us. In some cases, we may collect your information from a third party, i.e., a travel agent or transport agent; from such third parties as telephone sales companies which gather your personal information and disclose it to us so that we could issue tickets for you and implement as well as complete your travel arrangements or introduce our products and services to you; from other service providers which collect information on our behalf... 

 

b. Scope of Information Usage

 

We collect your personal information for the following purposes: to arrange your travel and transportation as well as other transactions; to create favorable conditions for you to participate in loyalty programs of other organizations; and to implement marketing and market research activities.

 

Some of the personal information that we collect will be very necessary for us to determine exactly who is using the service. Other types of personal information that we collect will help us to make a profile of who is using our services and identify their needs.

 

c. Information Retention Period

 

Clients’ personal data will be stored until they request erasing such information.

 

d. Address of Personal Information Collector and Controller

 

VIETJET Aviation Joint Stock Company

Office Address: 8th floor, C.T Plaza Building, 60A Truong Son, Ward 2, Tan Binh District, Ho Chi Minh city

Call Center Number 1900 1886

Email address: info@vietjetair.com

 

e. Means and Tools for Users to Access and Edit Their Personal Data

 

We allow you to access your information that we are holding on request, including for the purpose of editing or updating such information, unless regulated otherwise by Privacy Policy. We may charge you reasonable fees for providing you access to this information. Your requests for access to this information will be processed in a timely manner. If we decline your access to this information, we will provide the reasons for refusal and inform you of any exceptions under the Privacy Policy.

 

For receiving newsletters, clients may unsubscribe from our newsletter at any time. There is a link at the end of each newsletter (bottom of the page) that leads to our website. Users can unsubscribe from all newsletters or can manage their newsletter data, such as changing email address or language. Clients can also choose different types of newsletters.

 

f. Commitment to Protecting Clients’ Personal Information

 

- We may disclose your personal information to third parties, such as contractors who contract with us for certain services, other carriers, freight and travel service providers, data processing companies (including those managing global distribution system and payment system) which serve the purpose for which the information is collected or for related purposes, such as to represent you in completing a transaction or provide you with the service that you request.

 

We may also disclose your personal information to various law enforcement agencies and governments around the world for security, customs and immigration purposes. We hire third party contractors to perform our services, including a contractor which processes the personal information that we hold. For example, to provide mail and email processing services; provide electronic funds transfer services, process credit card accounts and related services; manage call center; manage several sales functions and completing travel for the company; conduct market research; provide meals on the plane; provide ground services, such as agents which carry out procedures, freight and special assistance; and assist getting payments from creditors.

 

In these cases, we will strictly prohibit third party contractors from using your personal information except for the specific purpose for which we provide your personal information.

 

- In addition, we will not disclose your personal information without your consent unless the disclosure is necessary to prevent a threat to your life or health or is allowed or regulated by the laws, is reasonably necessary to enforce the law or to inspect a suspected criminal activity.

 

- If you would like to access your personal information, make a complaint about the violation of your privacy or have any questions about how we collect or use your personal information, please send your requests, complaints or questions to the following address. We will respond to your questions or complaints as soon as possible.

 

VJA Office Address: 8th floor, C.T Plaza Building, 60A Truong Son, Ward 2, Tan Binh District, Ho Chi Minh city

 

Call Center Number 1900 1886

Email address: info@vietjetair.com

 

g. Changes to Privacy Policy

 

We may amend this Privacy Policy as required by our work or in accordance with changes in laws. Any changes to this Policy will be updated on this website, so please visit periodically to ensure that you get the latest statement of our Privacy Policy.

Currency:

Special Passenger

Adults

Children

Infants

>=12 years old

2-11 years old

< 24 months

Manage my booking Flight status

Call Center

Hotline:
(+84) 19001886
or (+84) 28 3526 68 68

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.
Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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