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Travel Document

Travel Document (VZ)
Domestic Flights
-       Passenger must present Thai National Identification Card; Thai Driving License; Thai Governor Identification Card; Thai Passport or Thai Seaman Book. The copy of mentioned documents shall NOT be accepted.
-       Travel document shown in the electronic devices will NOT be accepted.
-       If the above document was expired/incomplete, passenger must report to the police station then present the notification along with expired/incomplete travel document to be able to travel.
-       Monk passenger can present the original Monk Identity Book as the travel document.
-       Passenger who has changed name/last name must present Certificate of Personal Name Change. The copy of mentioned documents shall be accepted in which the owner must sign to certify for true copy. The certificate shown in electronic devices shall NOT be accepted.
-       Passenger with disabilities can use identity card issued by Department of Empowerment of Persons with Disabilities. The document must be valid in good condition. The copy of document shall NOT be accepted.
-       Passenger age between 14 days – below 7 years old must present an Original Birth Certificate or the original copy of Birth Certificate that issued by Civil Registration Section. In case traveling with the guardian of at least 18 years old, the letter of consent from parent is required with copy of father’s or mother’s ID card in which the owner must sign to certify for true copy and the document must be attached with the letter of consent along with an Original Birth Certificate or the original copy of Birth Certificate that issued by Civil Registration Section.
-       Child passenger aged over 7 years old must use the Thai Identification Card or Passport instead of the birth certificate.
-       Identification card issued by a private organization Or various associations Which is assigned to exercise administrative power, such as professional cards issued by the association And various institutions Such as a tour guide card Medical identification card Student card - student Do not accept travel.
-       For foreign cards Passengers can travel But must have official documents That allows passengers to travel to their destination However, passengers can travel to the province specified on the foreign card. Which does not require travel documents from the government
-       For international passengers Must present a valid passport in good condition And has not expired only Copy of passport Foreign driving license Or foreign identity card does not accept travel If the passport is kept at the embassy for a visa Passengers can use a copy of the passport together with the embassy letter. Or the receipt of the visa (original) stating that the passenger's passport is at the embassy to travel, however, the passenger must sign a certified copy On the copy of the passport as well
-       Pregnant passenger between 28 weeks to 32 weeks at the date of departure are required to present a medical certificate with the notation "Fit to Travel" and indicate gestation age. The validity period of the medical certificate should be within 7 days from date of issuance.
International flights 
-       Travel documents Must be in perfect condition And has not expired Accepting travelers only for those who hold passports
-       Passports must be valid for more than 6 months. Exceptions may apply in certain countries with clear requirements. Other travel documents such as visa (visa), return flight tickets / connecting plane tickets Living factors and / or various health requirements Must meet the requirements from the database of the International Air Transport Association
-       Child passenger aged 14 days to 12 years old who do not travel with a parents or legal guardian must have a consent letter from a parent or legal guardian, the consent letter must attach a copy of the ID card of the father or mother or a legal guardian That has been certified true copy attached to the consent letter.
-       Child passenger aged 14 days to 12 years old who do not travel with a parents or legal guardian must travel with guardian of at least 18 years old and have a consent letter from a parent or legal guardian, the consent letter must attach a copy of the ID card of the father or mother or a legal guardian That has been certified true copy Attached to the consent letter.
 

Travel documents for Vietjet Air flights  (VJ)
For flights in Vietnam:
All passengers (including children, accompanied by adults) must present their identity card in compliance with the airline safety regulations. The identity document type, with the following images, will be accepted with valid conditions. (Not expired):
-       Passport
-       ID card
-       Announcement of the Armed Forces Certification
-       National Council membership card
-       Party membership card
-       Journalist card
-       Driver's license
-       Airline security control card
-       Vietnam Airlines Identification Card
-       Individual certificates have been adopted by the police, residential district
-       Birth certificate (for children 14 years and older)
-       Birth certificate certification (For babies under 1 month)
Note:
For foreign passengers, must present a passport or ID card from the Department of Foreign Affairs. Passed by the consul of the passenger There is a picture and sealed and describes the lost passport of the passenger, certified by the local police.
For international flights: Passengers making documents for international flight procedures must present a passport document or travel document or other valuable documents. Legal entry (passport) In the case that the child does not have a passport himself Is the name, date / month / year of birth and the picture of the child written and placed on the passport of the legal representative, such as father , mother , stepfather, stepmother or parents
 

Currency:

Special Passenger

Adults

Children

Infants

Call Center

Hotline:
(+84) 19001886
or (+84) 28 3526 68 68

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.

Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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