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Vietjet launches first direct service from Da Nang to Tokyo’s central airport Haned

Passengers on inaugural flight arriving from Tokyo are warmly welcomed at Da Nang International Airport

* New route connecting Da Nang to Haneda International Airport commenced operating daily round trips on October 30, 2019 *


(Da Nang, October 31, 2019) – New-age carrier Vietjet has officially commenced its latest international service, connecting the coastal city of Da Nang in Central Vietnam with Tokyo’s Haneda International Airport, marking the airline’s 5th route between the two countries. This is the first direct service between Da Nang and Haneda, the busiest airport in all of Japan, and one of Asia’s most bustling airports. Located less than 30 minutes from downtown Tokyo, the airport is highly convenient for businesspeople and leisure travellers flying into the Japanese capital. It is also one of the region’s biggest transit hub between Asian countries to Western ones with a significant network of both domestic and international flights.


Passengers are at the check-in counter to board for the first flight connecting Da Nang and Tokyo Passengers are at the check-in counter to board for the first flight connecting Da Nang and Tokyo Passengers are at the check-in counter to board for the first flight connecting Da Nang and Tokyo Passengers are at the check-in counter to board for the first flight connecting Da Nang and Tokyo

Many distinguished guests attended the flight’s inaugural ceremony in Da Nang International Airport, including the Permanent Vice Chairman of People’s Committee of Da Nang City - Mr. Dang Viet Dung, Vietjet Vice President – Mr. Nguyen Duc Thinh as well as representatives from Da Nang City’s Department of Tourism, Department of Information and Communications and Da Nang Tourism Association.


Vietjet Vice President Nguyen Duc Thinh remarks the new route’s opening at Da Nang International Airport. Vietjet Vice President Nguyen Duc Thinh remarks the new route’s opening at Da Nang International Airport.

At the ceremony, leaders of Da Nang City and Vietjet presented flowers and charming souvenirs to the flight crew and the first passengers boarding for Tokyo as well as the first passengers arriving in Da Nang International Airport on the two debut flights. To celebrate the launch of the new route, Vietjet also staged an exciting dance performance and instrumental folk performance that showcased Vietnamese culture.


The Da Nang - Tokyo (Haneda) route will operate daily return services from October 30, 2019. With a flight time of approximately five hours and thirty minutes per leg, the flight departs Da Nang at 18:10 and lands in Tokyo at 01:00; the return flight departs from Tokyo at 02:30 and arrives in Da Nang at 06:40 (all local times). Of the four other direct routes between Vietnam and Japan, Vietjet has linked Ho Chi Minh City and Hanoi to both Tokyo (Narita) and Osaka.


Vietjet Vice President Nguyen Duc Thinh and Mr. Dang Viet Dung (middle) Permanent Vice Chairman of People’s Committee of Danang City and leaders of Da Nang International Airport co-joint for a ribbon cutting to mark Vietjet’s fifth route to Japan Vietjet Vice President Nguyen Duc Thinh and Mr. Dang Viet Dung (middle) Permanent Vice Chairman of People’s Committee of Danang City and leaders of Da Nang International Airport co-joint for a ribbon cutting to mark Vietjet’s fifth route to Japan

Speaking at the launch ceremony, Vietjet Vice President Nguyen Duc Thinh said: “We are proud to provide a new travel option which is affordable, convenient and suitable for travellers wishing to depart from Haneda Airport, which is close to the central Tokyo, and travel to Da Nang – one of the world’s most adored beach cities. Together with our four other routes between these two countries, and the expansive domestic and international networks we offer, the new service will further complete Vietjet’s growing connections between Vietnam and Japan. The new route will help travelers from Japan easily discover phenomenal destinations in central Vietnam such as Da Nang City, the ancient town of Hoi An, the former imperial citadel in Hue city, Quang Binh, and many more wonderful places in Vietnam and across the Asian region. In return, travellers and local people in central Vietnam can now fly directly to Japan and other destinations throughout the world via Haneda without having to travel to other big cities as in the past.”


Passengers on inaugural flight arriving from Tokyo are warmly welcomed at Da Nang International Airport Passengers on inaugural flight arriving from Tokyo are warmly welcomed at Da Nang International Airport Passengers on inaugural flight arriving from Tokyo are warmly welcomed at Da Nang International Airport Passengers on inaugural flight arriving from Tokyo are warmly welcomed at Da Nang International Airport

Tickets for the new route are available on all channels including the website www.vietjetair.com, the Vietjet Air mobile app, or via www.facebook.com/vietjetvietnam (just click the “Booking” tab). Payment can be easily made with Vietjet Sky Club, or by international debit and credit cards, including Visa/ MasterCard/ AMEX/ JCB/ KCP/ Union, or with any ATM card issued by 34 Vietnamese banks that have registered for internet banking.


Passengers can also hunt for VND0 (*) tickets with the airline’s on-going promotion, “Ohayo Saturday, fly to Japan from only VND0”, which runs every Saturday from now until 31 March, 2020 at the carrier’s website, and applies to all five routes to Japan. The flight time for the promotion is at least 30 days after booking date (**).


Passengers on inaugural flight arriving from Tokyo are warmly welcomed at Da Nang International Airport Vietjet features Da Nang’s Golden Bridge and the colorful lanterns of Hoi An ancient town Passengers on inaugural flight arriving from Tokyo are warmly welcomed at Da Nang International Airport Vietjet features Da Nang’s Golden Bridge and the colorful lanterns of Hoi An ancient town

Offering affordable tickets, diverse ticket classes, attractive promotions, Vietjet strives to create memorable flying experiences for passengers on new aircraft with comfy seats, a choice of nine delicious hot meals served by beautiful and friendly cabin crew, and many other attractive added-on services.

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.

Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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