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Vietjet, Swift247 and Grab cooperate for development of transport mobility and delivery

Vietjet, Swift247 và Grab hợp tác toàn diện

● Comprehensive cooperation to develop solutions for connecting road and air travel for customers across Southeast Asia

● Providing super express delivery service between Hanoi - Ho Chi Minh City from only 5 hours

Vietnam, August 7, 2019 - Vietjet Aviation Joint Stock Company (Vietjet), Swift 247, a technology startup providing super express air delivery service (Swift247) and Grab signed an MoU on the comprehensive cooperation to develop solutions for connecting road and air travel to customers across Southeast Asia, and at the same time providing super express delivery services in Vietnamese market. This strategic partnership also marks the first collaboration between Vietjet and Grab, the leading superapp of the SEA, with the aim of offering Vietnamese market the best quality services, bringing the highest benefits to customers and community.


Vietjet, Swift247 và Grab hợp tác toàn diện

The strategic partnership allows Vietjet and Grab to leverage on technological advantages to develop low-cost solutions for road and air mobility. The two parties will focus on research and development of the digital platform integration between the two companies to increase convenience for consumers, and aim to expand the cooperation not only in Vietnam but also Southeast Asian markets.


With technological solutions of Swift247, Grab and Vietjet will be able to connect air flights with road transportation in super express delivery service. In the first phase, Swift247 customers will be able to deliver the goods quickly via GrabExpress delivery services on Grab platform and Vietjet aircrafts within 5 hours between Hanoi and Ho Chi Minh City. Customers can track the delivery process on the website and Swift247 application conveniently and effectively. In the future, the parties will look forward to the ability to integrate Swift247 services into the Grab open platform to bring the convenience and accessibility of services to consumers of all parties.


Ông Jerry Lim và Bà Nguyễn Thị Phương Thảo

Speaking at the signing ceremony, Vietjet President & CEO Nguyen Thi Phuong Thao said: "We are witnessing a partnership between an airline with the largest number of domestic passengers in Vietnam with an e-hailing app with the most extensive driver partner fleets in Southeast Asia and a next generation startup. Vietjet believes that this partnership will bring in new changes in local delivery market, and create unique experience to consumers, and able to meet increasing demand for good delivery services. This is also a new step on the path to becoming a "Consumer Airline", providing all kinds of services that consumers of Vietjet need".


Tommy Nguyen

Tommy Nguyen, representative of Swift247 acknowledged: “As a startup, we are happy to cooperate with the two big names in the field of transport connection and aviation like Grab and Vietjet. With Vietjet's wide range of airline routes to domestic and international destinations and Grab’s unicorn position and extensive driver partners and users base, customers will be able to experience a convenient and reliable delivery service, supported by technology”.


“Grab has been serving everyday needs of one forth of Vietnam’s population, with the ecosystem of a super app providing a wide range of everyday services. This shows that Grab has become a strong and go-to partner of leading conglomerates and enterprises of Vietnam, and the trust of local partners on Grab’s leading position. We believe the strategic partnership with Vietjet and Swift247 is the first step for Grab to thrive for deeper cooperation with Sovico Holdings, one of the leading conglomerates of Vietnam, to bring more value added services to people across the country. Especially, the strategic partnership with Swift247 and Vietjet proves our strong commitment in investing more toward the digitalization of transport infrastructure, helping local enterprises to expand regionally and developing home-grown startups”, said Jerry Lim, Country Head of Grab Vietnam.


Vietjet, Swift247 và Grab hợp tác toàn diện

The partnership further expands current GrabExpress’ services, which is on demand delivery service and same day delivery, COD delivery…. GrabExpress is one of on demand delivery service providers which has the largest network across the country, becoming the top of mind delivery service of consumers, assisting e-commerce and business partners to sending and receiving parcel easily in fast and safe ways.


Vietjet, Swift247 và Grab hợp tác toàn diện

With more than 400 daily flights and 129 routes covering local and international destinations including Vietnamese landscapes, Japan, Hong Kong, Singapore, Korea…, carrying more than 80 million passengers, Vietjet is also providing domestic and international cargo services. Partnering with Grab and Swift247 helps to bring more choices to Vietjet’s customers, and optimize customers’ benefits by transportation services.


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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.

Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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