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Notice of schedule change of flights due to the storm No.13 (VAMCO)

(Vietjet, Ho Chi Minh City, November 13, 2020) - Due to the impact of the storm No.13 (VAMCO), several airports in the Central region temporarily suspend and stop receiving aircraft, as follows:


- Chu Lai airport (Quang Nam) stops receiving aircraft from 9h00 on November 14 to 10h00 on November 15


- Da Nang airport (Da Nang) stops receiving aircraft from 12h00 on November 14 to 10h00 on November 15


- Phu Bai airport (Thua Thien Hue) stops receiving aircraft from 14h00 on November 14 to 10h00 on November 15


- Dong Hoi airport (Quang Binh) stops receiving aircraft from 19h00 on November 14 to 20h00 on November 15


- Vinh airport (Nghe An) stops receiving aircraft from 6h00 to 20h00 on November 15


Accordingly, Vietjet adjusts the schedule of flights from and to the affected airports on November 14 and November 15, 2020 as follows:


- Suspend flights from and to Chu Lai including VJ378/VJ373, VJ372/VJ377, VJ374/VJ375 flights on HCMC – Chu Lai – HCMC routes on November 14; VJ370/VJ371, VJ376/VJ379 flights on HCMC – Chu Lai – HCMC routes on November 15.


- Suspend flights from and to Da Nang including VJ503/VJ525 flights on Hanoi – Da Nang route on November 14; VJ526 flight on Da Nang – Hanoi route on November 14; VJ620/VJ637, VJ654/VJ623 flights on HCMC – Da Nang – HCMC routes on November 14, VJ580 flight on Cam Ranh – Da Nang route on November 14; VJ622/VJ627, VJ632/VJ629 flights on HCMC – Da Nang – HCMC routes on November 14, VJ719/VJ718 flights on Da Nang – Phu Quoc – Da Nang routes; VJ581 flight on Da Nang – Cam Ranh route; VJ501/VJ504 flight on Hanoi – Da Nang – Hanoi routes on November 15.


- Suspend flights from and to Thua Thien Hue including VJ310/VJ307 flights on HCMC – Hue – HCMC routes; VJ308/ VJ313 flights on HCMC – Hue – HCMC routes on November 14; VJ302/VJ303, VJ306/VJ317 flights on HCMC – Hue – HCMC routes on November 15.


- Suspend flights from and to Dong Hoi on November 15 including VJ260/VJ261 flights on HCMC – Dong Hoi – HCMC routes.


- Suspend flights from and to Vinh including VJ212/VJ213, VJ214/VJ211, VJ220/VJ221, VJ218/VJ217 flights on HCMC – Vinh – HCMC routes; VJ713/VJ712 flights on Vinh – HCMC – Vinh, VJ794/VJ795 flights on Cam Ranh - Vinh - Cam Ranh, VJ797/VJ796 flights on Vinh - Phu Quoc – Vinh; VJ480/VJ481 flights on Can Tho – Vinh – Can Tho, VJ740/VJ741 flights on Buon Ma Thuot – Vinh – Buon Ma Thuot.


- Reschedule flights from and to Da Nang on November 14 including VJ510 flight on Da Nang – Hanoi, VJ702/VJ701 flights on Can Tho – Da Nang – Can Tho, VJ521/VJ516 flights on Hanoi – Da Nang – Hanoi routes, VJ628/VJ621 flights on HCMC – Da Nang – HCMC routes; VJ580 flight on Cam Ranh – Da Nang route, VJ652 flight on HCMC – Da Nang, VJ722/VJ723 flights on Da Nang – Hai Phong – Da Nang, VJ647 flight on Da Nang – HCMC route on November 15.


- Reschedule flights from and to Dong Hoi including VJ260/VJ261 flights on HCMC – Dong Hoi – HCMC on November 14.


- Reschedule flights from and to Thua Thien Hue including VJ314/VJ311 flights on HCMC – Hue – HCMC routes on November 14, VJ567/VJ566 flights on Hanoi – Hue – Hanoi routes on November 14, VJ304/VJ309 flights on HCMC – Hue – HCMC routes on November 15.


- Reschedule flights from and to Chu Lai including VJ376/VJ379 flights on HCMC – Chu Lai – HCMC routes and VJ415/VJ416 flights on Hanoi – Hue – Hanoi routes on November 14.


- Reschedule flights from and to Vinh including VJ224/VJ225 flights on HCMC – Vinh – HCMC routes on November 15.


Passengers affected by the airport closure on November 14 and November 15 are supported according to the airline's policy, changing to other flights to continue their journey when airports reopen and the weather is better.


Vietjet has informed all affected passengers at airports as well as approached the passengers through other communication channels, via phone calls and SMSs. Passengers should frequently stay updated on flight information at website www.vietjetair.com and Vietjet Air mobile app. By clicking the tab “Flight status” and inputting reservation codes, passengers can check their itineraries thoroughly to have proper arrangements ahead of the flights.


The circumstance caused by extreme weather sparks large expense to the carrier. However, the safety of passengers is always at the top priority by Vietjet. Vietjet sincerely apologizes and asks for sympathy among passengers for the unexpected typical flight changes due to the unusual weather.

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Infants

>=12 years old

2-11 years old

< 24 months

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.
Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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