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Information for connecting flights

1. Connecting flights with Vietjet:

A connecting flight with Vietjet involves two separate flights (with different flight numbers) which are both operated by Vietjet and issued on one passenger’s ticket and have the same reservation number. The connecting flight must be on the same day as the initial flight or the very next day, but the difference in time between flights must not exceed six hours.

Connecting flights via Hanoi are currently only available on the following routes: Seoul (ICN)/Busan (PUS) to Siem Reap (REP)/Yangon (RGN), and Siem Reap (REP)/ Yangon (RGN) to Seoul (ICN)/Busan (PUS); Osaka (KIX)/Tokyo (NRT) to Siem Reap (REP)/Yangoon (RGN) and Siem Reap (REP)/Yangoon (RGN) to Osaka (KIX)/ Tokyo (NRT).

Connecting flights via Ho Chi Minh are currently only available on the following routes: New Delhi (DEL) to Bali (DPS), and Bali (DPS) to New Delhi (DEL).

2. Connecting routes and flight numbers:

  • • ICN-REP: Connecting flights-VJ961/VJ963 ICN-HAN AND VJ913 HAN-REP
  • • REP-ICN: Connecting flights-VJ914 REP-HAN AND VJ962/VJ960 HAN-ICN
  • • PUS-REP: Connecting flights-VJ981 PUS-HAN AND VJ913 HAN-REP
  • • REP-PUS: Connecting flights-VJ914 REP-HAN AND VJ982 HAN-PUS
  • • ICN-RGN: Connecting flights-VJ961/VJ963 ICN-HAN AND VJ917 HAN-RGN
  • • RGN-ICN: Connecting flights-VJ918 RGN-HAN AND VJ962/VJ960 HAN-ICN
  • • PUS-RGN: Connecting flights-VJ981 PUS-HAN AND VJ917 HAN-RGN
  • • RGN-PUS: Connecting flights-VJ918 RGN-HAN AND VJ982 HAN-PUS
  • • KIX-REP: Connecting flights-VJ939 KIX-HAN AND VJ913 HAN-REP
  • • REP-KIX: Connecting flights-VJ914 REP-HAN AND VJ938 HAN-KIX
  • • KIX-RGN: Connecting flights-VJ939 KIX-HAN AND VJ917 HAN-RGN
  • • RGN-KIX: Connecting flights-VJ918 RGN-HAN AND VJ938 HAN-KIX
  • • NRT-REP: Connecting flights-VJ933 NRT-HAN AND VJ913 HAN-REP
  • • REP-NRT: Connecting flights-VJ914 REP-HAN AND VJ932 HAN-NRT
  • • NRT-RGN: Connecting flights-VJ933 NRT-HAN AND VJ917 HAN-RGN
  • • RGN-NRT: Connecting flights-VJ918 RGN-HAN AND VJ932 HAN-NRT
  • • DEL-DPS: Connecting flights-VJ896 DEL-SGN AND VJ893 SGN-DPS
  • • DPS-DEL: Connecting flights-VJ894 DPS-SGN AND VJ895 SGN-DEL

3. Flight reservations and add-on services:

• Visit our website: www.vietjetair.com for more information.

• You can reserve/book your itinerary with connecting flights by selecting the departure and arrival points.

• Excess baggage rates and fees are applied for the whole connecting itinerary.

• Any meal purchased and other additional fees are applied for the whole connecting itinerary.

• When booking, you can reserve a seat on each leg of your journey flight leg (note prices may differ).


4. Regulations for check-in and baggage of connecting flights:

4.1. Check-in conditions:

• Connecting flight conditions do not apply to passengers who purchase two separate tickets.

• Passengers’ flight reservations and other add-on services (if applicable) must be confirmed for the whole itinerary.

• Passengers must bring relevant travel documents to meet requirements of airport authorities.

• Passengers must pay excess baggage fees (if applicable) for the whole itinerary.


4.2. Baggage on connecting flights:

• Baggage will be checked through to your final destination.

• Baggage cannot be claimed at the connecting airport.


4.3. Check-in procedures at departing airports

• At departing airports, passengers must check-in to fly to the connecting airport.

• At connecting airport, passengers should seek assistance at Vietjet flight connections kiosk to board the next flight to the final destination.

• Passengers must wait in the designated waiting area at the connecting airport.


5. Changing flight of date, routes, name and refund:

• All changes are subject to Vietjet’s current regulations. (Please see website for latest terms and conditions).

• All fees and conditions are applied to the whole connecting flight.

Currency:

Special Passenger

Adults

Children

Infants

>=12 years old

2-11 years old

< 24 months

Manage my booking Flight status

Call Center

Hotline:
(+84) 19001886
or (+84) 28 3526 68 68

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.
Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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