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You can easily check your VJ booking reference number with the feature “booking information” and "Flight Status" by click HERE. These features assist you to access up to date information of your booking and flight status. Remember to use VJ PNR (with 8 digit number) when do the search.

VietJet and Thai VietJet Booking Policy

*ABOUT VIETJET*
WELCOME TO VIETJET AIR, A NEW-AGE AIRLINE – A DYNAMIC – INNOVATIVE AIRLINE MISSION
OFFICIAL SITE: WWW.VIETJETAIR.COM ; CALL CENTER: +84 1900 1886

*FARES AND PRICING*
- VIETJET OFFERS – SKYBOSS (Y CLASS) AND ECO DISCOUNT (Z,W,U,J,I,B,H,K,L,M,N,O,Q,R,S,T CLASS) ON ALL FLIGHTS
- ALL FARE TYPES ARE OFFERED FOR ONE-WAY, ROUNDTRIP, MULTIPLE SEGMENTS ON POINT TO POINT BASIS.
- WHOLE VJ DOMESTIC AND INTERNATIONAL ROUTE IS COMBINABLE.
- VJ FARE DISTRIBUTION DIFFERENTIATES VJ CARRIER PUBLISH FARES AND MARKET PRIVATE FARES (DEPEND ON THE MARKET).
- FOR COMPLETE FARE CONDITIONS, PLEASE REQUEST FARE NOTES FROM A FARE DISPLAY OR AFTER A PRICING RESPONSE BY ENTERING -FQN- FOLLOWED BY A FARE LINE NUMBER (FOR EXAMPLE FQN 1 FOR FARE RULES ON LINE 1)

*SKYBOSS SERVICE*

PRIORITY AT VIP/CIP/SKYBOSS CHECK-IN COUNTER; PRIORITY SEAT SELECTION FOR FREE FROM ROW 1-3 OR UPON PASSENGER’S REQUEST, PRIOTITY BAGGAGE TAG ATTACHED, LOUNGE INVITATION FOR FREE, PRIORITY AT SECURITY CHECK POINT IN VIETNAM, PRIVATE VEHICLE USAGE IF THERE IS NO AEROBRIDGE AVAILABLE. BE SERVED 01 HOT MEAL AND BEVERAGE ON MENU INFLIGHT.

*INFANTS, CHILDREN AND UNACCOMPANIED MINOR*
*INFANT: (UNDER 2 YEARS OLD)
- INFANT UNDER 14 DAYS OF AGE: VJ DOES NOT ACCEPT FOR CARRIAGE.
- INFANT FARE WILL APPLY A FIXED AMOUNT PER SEGMENT AS BELOW
+DOMESTIC: 5 USD/ SEGMENT/ INFANT.
+INTERNATIONAL: 9 USD/ SEGMENT/ INFANT.
- IF THE INFANT IS LESS THAN 2 YEARS OLD ON THE OUTBOUND FLIGHT, BUT MORE THAN 2 YEARS OLD ON THE INBOUND FLIGHT, A SEAT MUST BE PURCHASED FOR THAT INBOUND FLIGHT.
- TO FULFILL SAFETY REQUIREMENT VIETJET WILL LIMIT THE NUMBER OF INFANT PER FLIGHT 10% MAXIMUM LOAD OF AIRCRAFT.
- ONLY ONE INFANT IS PERMITTED FOR EACH ADULT PASSENGER. THE INFANT MUST SHARE A PARENT'S SEAT.
*CHILD: (BETWEEN 2 AND 12 YEARS OLD)
- EACH CHILD MUST PURCHASE A SEPARATE SEAT AND PAY THE ADULT AIRFARE. NO DISCOUNT FOR CHILD FARES.
*UNACCOMPANIED CHILDREN UNDER THE AGE OF 14 WILL NOT BE ACCEPTED FOR CARRIAGE UNLESS THEY ARE ACCOMPANIED BY A PERSON AGED AT LEAST 18 YEARS OLD.

*RESERVATIONS AND BOOKING PROCEDURES*

- SELL VIETJET AIR CLASS FROM AVAILABILITY .
- MARRIED SEGMENT SELL IS NOT SUPPORT .
- ADD PASSENGER NAMES: PASSENGER TITLES IS MADATORY AND ACCEPTED MR / MS / MISS/ MSTR.
- NAME CHANGE: NOT PERMITED. CORRECT SPELLING FIRST NAME BEFORE ISSUE TICKET IS PERMITTED WITHOUT FEE. CORRECT FIRST NAME AFTER TICKET ISSUED IS CHARGED USD30 AND TICKET MUST BE REISSUED.
- VIETJET AIR ITINERARIES CAN BE ONE WAY, RETURN OR OPEN JAW.
- NOT PERMITTED TO CREATE PASSIVE BOOKING (PK), GHOST SEGMENT (GK). TRAVEL AGENT TO ISSUE TICKETS ONLY ON ACTIVE SEGMENTS.
- WITH HX BOOKING: AGENTS HAVE TO SCREEN AND CANCEL ALL HX BOOKING, IF NOT AGENT WILL PAY ADM BOOKING FEE IF ANY .
- INFANT WILL HAVE TO BE BOOKED DURING THE INITIAL CREATION OF THE BOOKING. INFANT REQUESTS AFTER THE BOOKING IS CREATED (AFTER EOT) WILL NOT BE PROCESSED.
- INFANT ON VJ SYSTEM CONFIRMS BACK TO 1A BY HN STATUS CAN BE ACCEPTED AS CONFIRMED. IF BOOKING WITH INF DO NOT RETURN VJ LOCATOR, THAT MEANS THE BOOKING WAS REJECTED.
- REVALIDATE: NOT PERMITTED.
- REISSUE: PERMITTED WITH FEE COMLIANNT WITH FARE RULE.
- REFUND: NOT PERMITTED.
- VOID TICKET: TICKET IS VOID THE SAME DAY OF TICKETING AND TRAVEL COMMENCING ON VIETJET MUST BE OUT 24H OF FLIGHT DEPARTURE. TRAVEL AGENT MUST CANCEL ALL SEGMENTS FOR VOID TICKET, IF NOT AGENT MAY PAY ADM.
- ADD CONTACT DETAILS: PHONE AND EMAIL ENTRIES.
- TKOK
- ADD FORM OF PAYMENT:
o FP CASH
- DO ES/SGNVM3110-B
- END BOOKING 'ER'
- AGENT WILL RECEIVE VJ LOCATOR WITH 8 NUMBERS AFTER EOT BOOKING WITH SSR YY VJ RECORD LOCATOR XXXXXXXX

*TICKETING TIME LIMIT*
- TICKETING IS REQUIRED WITHIN 72 HOURS OF RESERVATION OR AT LEAST 24 HOURS PRIOR TO DEPARTURE. WITHIN 24H BEFORE DEPARTURE BOOKING WILL BE CANCELLED AFTER 30 MINIUTES OF RESERVATION.
- BOOKINGS CAN BE MADE UNTIL 3 HOURS PRIOR TO DEPARTURE
- TRAVEL AGENT MUST ADD TKTL COMPLIANT WITH VJ TIME LIMIT POLICY DURING BOOKING PROCESS, IF NOT BOOKING WILL BE CANCELED WITHOUT ADVANCE NOTICES.

*MODIFICATION / CANCELLATION*

- PLEASE REFER TO THE FARE RULES FOR OUR MODIFICATION AND REFUND RULES. ENSURE TO BRIEF THE PASSENGER OF THE SAME BEFORE ISSUING THE TICKET
- NOTE – VIETJET AIR TOUCH POINTS WILL NOT BE ABLE TO ASSIST IN MODIFYING OR CANCELLING BOOKINGS. PASSENGER WILL NEED TO CONTACT THE ISSUING AGENT ONLY.

*VOID/REFUND*
- IF THE E-TICKETS ATTACHED TO PNR'S ARE EITHER VOIDED OR REFUNDED, SUCH PNR’S WILL BE CANCELLED WITHOUT NOTICE. ENSURE YOU CANCEL THE RESERVATIONS BEFORE YOUR VOID/REFUND OR EXCHANGE THE TICKET. ADM WILL BE RAISED IF FAILURE TO DO SO.

*ADM POLICY*
-VOID/REFUND WITHOUT CANCELLING BOOKING ON GDS WILL BE CHARGED BY BASE FARE INCLUDING VAT IF ANY.
-PENALTY FOR FAILURE TO CANCEL HX SEGMENT IS 10 USD.
-ADM ADMIN FEE OF 5000 KRW OR 5 USD PER TRANSACTION WILL BE INCLUDED

*ADVICE OF SCHEDULE CHANGE (ASC)*
- VJ SEND TTY ASC TK AND UN/TK IN CASE OF SCHEDULE CHANGE. AGENT IS RESPONSIBLE TO ADVICE SCHEDULE CHANGE TO PASSENGER FOR CHANGES. AFTER PASSENGER IS NOTIFIED AND AGREE FOR THE CHANGE, AGENT WILL REISSUE TICKET WITHOUT FEE (NO ADC) APPROPRIATED SCHEDULE CHANGE ACTION, NOTE IN ENDORSEMENT BOX “SC VJ FILGHT NBR DDMMM” AND ADVICE PASSENGER NEW TICKET NUMBER AND VJ RECORD NUMBER.
- IN CASE OF SCHEDULE CHANGE ABOVE 3 HOURS BASED ON THE ORIGINAL TIME OF PASSENGER BOOKING, AGENT DOES THE REFUND AND NOTIFIED REFUND ENTRY: TRFU/WA SC VJnnn DDMMM. ALL BOOKING REFUND SEGMENTS MUST BE CANCELLED IMMEDIATELY, IF NOT AGENT WILL PAY ADM FOR BOOKING FEE.

*GROUP POLICY*
- IF YOU WANT TO BOOK THE SAME ITINERARY FOR MORE THAN 9 PASSENGERS, YOU WILL NEED TO CONTACT THE LOCAL VIETJET AIR OFFICE. IN THE ABSENCE OF A LOCAL VIETJET AIR OFFICE YOU CAN CONTACT OUR GROUP'S DESK. THE EMAIL ID IS - GROUP@VIETJETAIR.COM

*BAGGAGE INFORMATION*
CABIN BAGGAGE: EACH PASSENGER TRAVELLING (EXCEPT INFANTS NO SEAT) IS PERMITTED FOR 1 MAIN ITEM OF CABIN BAGGAGE AND 1 OTHER SMALL ITEM WITH TOTAL COMBINED WEIGHT MUST NOT EXCEED 07KG ON ECO FARE and 10KG ON SKYBOSS FARE.
- DIMENSIONS OF MAIN ITEMS MUST NOT EXCEED 36CM (WIDTH) X 56CM (HEIGHT) X 23CM (DEPTH).
- SMALL ITEM MAY BE A HANDBAG, COAT, UMBRELLA, LAPTOP, SUITBAG OR FOR DUTY FREE GOODS
CHECKED BAGGAGE: EACH PASSENGER TRAVELLING MAY CHECK IN UP TO 20KG OF BAGGAGE ON ECO FARE AND UP TO 30KG ON SKYBOSS FARE WITH NO ADDITIONAL CHARGE.
-BESIDES THE FREE 20KG OF BAGGAGE, EACH PASSENGER IS ALLOWED TO CHECK IN ONE MORE BAGGAGE. THE TOTAL WEIGHT OF THE TWO BAGGAGES MUST NOT EXCEED 40KG. PAYMENT FOR SECOND BAGGAGE CAN BE MADE THROUGH VJ WEBSITE, VJ TICKETING OFFICE OR AT THE AIRPORT. FEE AND CHARGES ARE AVAILABLE AT http://vietjetair.com/Sites/Web/en-US/NewsDetail/fee-and-charges/%20852/fee-and-charges
- DIMENSIONS OF MAIN ITEMS MUST NOT EXCEED 119CM (HEIGHT) X 119CM (WIDTH) X 81CM (DEPTH)
- IF ANY PIECE OF BAGGAGE DOES NOT COMPLY WITH ANY OF THE ABOVE CONDITIONS, IT MUST BE CHECKED IN TO THE AIRCRAFT HOLD. ADDITIONAL FEES WILL APPLY TO THE OVERWEIGHT/OVERSIZE CHECKED BAGGAGE. REFFER TO CURRENT 'BAGGAGE FEES AND CHARGES' PAGE AT WWW.VIETJETAIR.COM
- NO SINGLE ITEM MAY EXCEED 32KG IN WEIGHT.
- NO ITEM CAN EXCEED 1.9 METRES FOR FLIGHTS OPERATED BY AIRCRAFT A320.
- THE EXCESSIVE BAGGAGE OR REQUIRE EXTRA ASSISTANCE WILL BE CHECK IN AT LEAST 2 HOURS PRIOR TO THE DEPARTURE TIME FOR DOMESTIC FLIGHTS AND 3 HOURS FOR INTERNATIONAL FLIGHTS.
- FIREARMS FOR HUNTING OR SPORTING PURPOSES IS NOT ACCEPTED FOR CARRIAGE BY VJ
- FOR THE DANGEROUS GOODS PLEASE FIND ON WWW.VIETJETAIR.COM FOR MORE INFORMATION.

*TRANSIT PASSENGER*
- DEPENDING ON PASSENGER’S NATIONALITY,A TRANSIT VISA FOR VIETNAM IS REQUIRED IF PASSENGER IS TRANSITING VJ INTERNATIONAL POINTS LIKE BKK, SIN, ICN,TPE…..
- NO THROUGH CHECK-IN OF PASSENGER AND BAGGAGE WILL BE POSSIBLE

*CHECK IN *
- PASSENGER SHOULD CARRY A VALID ELECTRONIC TICKET SHOWING THE FLIGHT AND DATE FOR WHICH HE WANTS TO CHECK-IN.
- CHECK IN COUNTER OPEN TWO (02) HOURS BEFORE THE SCHEDULED FLIGHT’S DEPARTURE TIME, AND CLOSES FOURTY (40) MINUTES FOR DOMESTIC FLIGHT & FIFTY (50) MINUTES FOR INTERNATIONAL FLIGHT.
- PASSENGER IS REQUIRED TO SHOW E-TICKET AND PASSPORT COMPLIANT WITH GOVERNMENT REGULATION.
- AT THE CHECK-IN COUNTER IF PASSENGER NAME IS NOT FOUND ON THE CHECK-IN SYSTEM, PASSENGER IS REQUIRED TO PROVIDE E-TICKET WITH VJ LOCATOR.
- TRAVEL AGENT IS RESPONSIBLE TO NOTIFY VJ LOCATOR ON THE E-TICKET WHEN PASSENGER DO THE CHECK-IN TO HELP STATION MAKE CHECK-IN QUICKLY.
- ONLINE CHECK IN VIA WEBSITE WWW.VIETJETAIR.COM IS SUPPORTED WITH VJ LOCATOR.
- THROUGH CHECK-IN IS NOT SUPPORTED

*LATE COMING POLICY*
-APPLY TO CHARGE PASSENGERS WHO ALREADY BOOKED TICKET AND COMING LATE COMPARED TO THE CLOSING TIME OF CHECK-IN COUNTER OR PASSENGERS ARE NOT PRESENT AT BOARDING GATE BUT NOT LATE THAN 30 MINUTES AFTER THE ACTUAL DEPARTURE TIME.
-APPLY LATE COMING CHARGE TO PROMO, SKYBOSS, AND ECO TICKET:
+DOMESTIC SECTOR: 400,000 VND/PAX/SECTOR/PER ONE TIME (NOT INCLUDED VAT)
+INTERNATIONAL SECTOR: 735,000 VND/PAX/SECTOR/PER ONE TIME
*NOTE: COMPLETED THE PAYMENTS BEFORE BULK MOVE.


*VIETJET TERMS AND CONDITIONS* IS ON http://vietjetair.com/Sites/Web/en-US/NewsDetail/terms-and-conditions/850/terms-and-conditions--vietjetair
*INFLIGHT SERVICE*
- FOOD, BEVERAGE AND EXCEED BAGGAGE CAN BE PURCHASED BY CREDIT CARD THROUGH WEBSITE: https://gds.vietjetair.com/SearchFlight.aspx

*SPECIAL NOTE*
- VIETJET GENERALLY REQUIRES THAT EACH PASSENGER BE ABLE TO TRAVEL INDEPENDENTLY UNLESS TRAVELLING WITH AN APPROPRIATE ACCOMPANYING PASSENGER. THAT IS, VIETJET GENERALLY WILL NOT ACCEPT A PERSON TO TRAVEL ALONE UNLESS THE PERSON CAN TRAVEL SAFELY WITHOUT ASSISTANCE, SUPERVISION OR BOTH. VIETJET APPLIES THE INDEPENDENT TRAVELLER REQUIREMENT BECAUSE IT WILL NOT HAVE THE SYSTEMS, STAFF OR FACILITIES AVAILABLE TO ASSUME RESPONSIBILITY FOR A CUSTOMER'S BOARDING OR DISEMBARKATION, NOR TO MONITOR, SUPERVISE OR ASSIST (AS REQUIRED) DURING THE FLIGHT.

*SPECIAL ASSISTANCE*

- WHEELCHAIRS: REQUIRE NOTICE 48 HOURS BEFORE DEPARTURE THROUGH CONTACT NUMBER +84 1900 1886 AND TELL THEM VJ REF LOCATOR
- EXTRA SEAT (EXST) - PASSENGERS WHO REQUIRE AN EXTRA SEAT FOR PERSONAL COMFORT MUST PURCHASE AN ADDITIONAL SEAT. UNLIMITED NUMBER OF EXST PURCHASE ON ALL FLIGHTS. PASSENGER NEEDS TO REGISTER IN ADVANCE TO PREPARE AN ADDITIONAL SAFETY SEATBELTS FOR PASSENGERS.
- NOTE: CARRIAGE POLICY FOR WHEELCHAIRS, PLEASE CALL THE VIETJET AIR TELEPHONE SUPPORT LINE 1900 1886 FOR MORE INFORMATION ON WHEELCHAIRS AND TELL THEM VJ REF LOCATOR
BLIND PASSENGER (BLND):
- FOR ACCOMPANIED BLND PASSENGER: WE ACCEPT FOR CARRIAGE OF ACCOMPANIED BLIND PASSENGER AS NORMAL PASSENGER; ACCOMPANIED PASSENGER IS REQUIRED FROM 18 YEARS OF AGE OR OLDER, HEALTHY ENOUGH TO ASSIST BLND PASSENGERS; EACH ACCOMPANIED PASSENGER IS ACCEPTED TO TRAVEL WITH 02 BLND
- FOR UNACCOMPANIED BLND PASSENGER:
+REQUESTS MUST BE MADE AT LEAST 48 HOURS BEFORE DEPARTURE TIME VIA VIETJET TICKETING OFFICE OR CALL CENTER.
+BLND PASSENGERS WHO ARE ABLE TO SELF-SERVICE IN ALL INTINERARY IS ACCEPTED CARRIGAGE.
+BLND PASSENGERS MUST HAVE ASSISTANCE FROM RELATIVES AT DEPARTURE AND ARRIVIAL TERMINAL.

DEAF PASSENGER (DEAF)
- FOR ACCOMPANIED DEAF PASSENGERS: SAME AS BLIND PASSENGERS.
- FOR UNACCOMPANIED DEAF PASSENGERS: SAME AS BLIND PASSENGERS.

*PASSPORT AND VISA*
- PLEASE ENSURE A PASSPORT VALID FOR THE DURATION OF THE TRIP. PASSPORT IS REQUIRED SOME DESTINATIONS TO BE VALID FOR A CERTAIN LENGTH OF TIME, IN GENERAL 6 MONTHS AFTER COMPLETION OF TRAVEL. A VISA WILL BE REQUIRED TO OBTAIN FOR SOME DESTINATIONS AND IT IS PASSENGER RESPONSIBILITY TO DO.
- FOR INFORMATION ON PASSPORT OR VISA REQUIREMENTS, PASSENGER SHOULD CONTACT THE EMBASSY, HIGH COMMISSION OR CONSULATE OF THE COUNTRY TO WHICH TRAVELLING WILL BE ON ARRIVAL. AT THE DEPARTURE GATE, THE PASSPORT, VISA AND BOARDING PASS WILL BE CHECKED TO ENSURE THAT PASSENGER HAVE THE VALID DOCUMENTS FOR THE FLIGHT AND ACCEPTANCE IN THE DESTINATION COUNTRY. IT IS PASSENGER RESPONSIBILITY TO ENSURE THE DOCUMENTS ARE CORRECT. IF THE DOCUMENTS ARE INCORRECT, VIETJET AIR WILL NOT ALLOW FOR TRAVEL AND NO REFUND OR ALTERNATIVE FLIGHT WILL BE OFFERED

*LOUNGE ACCESS*
FOR PASSENGER PURCHASED SKYBOSS CLASS CAN ENJOY COMPLIMENTARY FOOD, DRINK AND ENTERTAIN WITH AVAILABLE FACILITIES ON THE LOUNGE.

*CONTACTING VIETJET*
AGENTS WILL CONTACT VJ HDQ FOR ANY ISSUES WITHIN OFFICE HOURS BY TEL +84 8 35471866/EXT 419 OR 487 AND OUTSIDE OFFICE HOURS CONTACT VIA EMAIL helpdesk.gds@viejetair.com or gds@vietjetair.com.

*RESERVATION INFORMATION AND ANCILLARIES*
YOU CAN CHECK YOUR BOOKING INFORMATION, FLIGHT STATUS 24 HOURS AND PURCHASE ANCILLARY SERVICES 36 HOURS BEFORE DEPARTURE TIME BY USING 8-DIGIT-NUMBER OF VJ PNR VIA WEBSITE:: https://gds.vietjetair.com/SearchFlight.aspx

Reservation and Ticketing Guide for E-ticket Direct

VJ BOOKING, TICKETING ON 1A GDS
CREATE PNR
Seat availability AN25DECSGNHAN/AVJ
Seat sell SS1K1
Passenger name (title included) NM1NGUYEN/THANH THAO MS
Agency contact AP
Time Limit TKTL10DEC
Signature RF<NAME>
End of Transaction ER
Ignore and retrieve IR
Switch status/ KKHK RF<NAME>;ERK
FARE DISPLAY
 Display Published Carrier Fare  FQDSGNHAN/AVJ
 Display Private (nego) Fare   FQDSGNHAN/AVJ/R,U
 Display Fare Rule   FQN1
 Display Itinerary  FQR1
 Display RBD   FQS1
PRICING
 Pricing Domestic VJ Publish Fares  FXP/R,VC-VJ
 Pricing International VJ Publish Fares   FXP/R,FC-USD,VC-VJ
 Pricing VJ Domestic Private Fares   FXP/R,VC-VJ,U
 Pricing VJ International Private Fares  FXP/R,FC-USD,VC-VJ,U
TICKET ISSUANCE
 View PNR  RTxxxxxx
 Pricing Publish Fare & store TST   FXP/R,VC-VJ (For Domestic Route)
FXP/R,FC-USD,VC-VJ ( For International route)
 Pricing Private Fare & store TST   FXP/R,VC-VJ,U (For Domestic Route)
FXP/R,FC-USD,VC-VJ,U (For International route)
 Choose fare when more than 1 exist   FXT2/P1
2 : Fare line 2
1 : pax 1 in PNR
 Commission   FM0
 Form of Payment   FPCA
 End of Transaction   RF<NAME>; ER
 Issue the Ticket   TTP/T-VJ
DISPLAY E-TICKET
 Display ticket by 8th FA line  TWD/L8
 Display e-ticket number  TWD/TKT978-2400000035
TICKET EXCHANGE
 Fare calculate - Domestic route
Fare calculate - International route
 FXP/R,VC-VJ
FXP/R,FC-USD,VC-VJ
 Change TST to TST exchange   TTI/EXCH
EDIT TST INFO
FARE BASIS
 Insert itinerary fare basis  TTK/BJBG
 Insert 1st segment fare basis   TTK/L1/BJBG
VALIDITY
 Not Valid Before & Not Valid After  TTK/V01DEC28DEC
BAGGAGE
 All Itinerary  TTK/A20K
FARE & TOTAL
 Domestic fares (no change fee)  TTK/RVND1500000/TVND0 (old fare is VND1,500,000)
 International fares (no change fee)   TTK/RUSD150.00/TUSD0.00 (Old Fare is USD150)
 Domestic Fares with change fees  TTK/RVND1500000/TVND352000 (Old Fare VND1,500,000, and fee VND352,000) 
 International fares with change fee   TTK/RUSD150.00/TUSD30.00 (Old Fare USD150, fee USD30.00)
 Collect Domestic Fare Different (VND120,000) and exchange fee (VND352,000)   TTK/RVND1620000/TVND472000 (New Fare VND1,620,000, total collect for exchange (VND472,000) 
 Collect International Fare Different (USD42) and exchange fee (USD30.00)  TTK/RUSD192.00/TUSD72.00 (New Fare USD192, total collect for exchange USD72)
TAX
 AX tax is VND60000  TTK/OVND60000AX
 JC tax is USD18.00  TTK/OUSD18.00JC
 Domestic Fare Calculation  TTK/CSGN VJ HAN1745000VND1745000END
 International fare calculation  TTK/CSGN VJ BKK76.00VJ SGN76.00NUC152.00END ROE1.000000
INPUT FO
 Open e-ticket  TWD/L8
 Get FO  FO*L8/P1
8: line FA/FHE
P1: pax 1
Infant: insert INF after FO display.
FOINF*L9/P1
OTHER INFO ENTRY (IF ANY)
 Ticket restriction  FE NONEND/RESTRICTIONS MAY APPLY
 
 Commission   FM0
 Form of Payment (no additional collection)   FPO/CA
 Form of Payment (with additional collection)
Domestic:
International
 FPO/CA+/CA/VND472000 (additional collection VND472,000)
FPO/CA+/CA/USD72.00 (additional collection USD72)
 Issue Ticket   TTP/T2/T-VJ
2: TST number 2
SALES REPORT
 Sale report in VND/Total VND
 TJQ/T-VJ/C-VND
 Sale report in USD/Total USD   TJQ/T-VJ
 Preview sales report (up to 45 days)   TJQ/T-VJ/D-20NOV
 Preview sales report in a particular period (19/11 ~ 21/11)  TJQ/T-VJ/D-19NOV21NOV

FAQ

How to handle booking and ticket when PNR is incorrect?

In case of incorrect last name or both last and first name, agent rebooks flight, reissue ticket compliant with VJ policy, and collect name change fee.

In case of incorrect first name, VJ accepts to correct name spelling without fee before issue ticket. First name change after issue ticket is charged USD 30 and ticket must be reissued.

-Create new booking with correct name change
-Apply old e-ticket number to new e-ticket: FHE978-2400000077
-Proceed to ticketing (reissue) and RMK correct spelling name
-Cancel old booking

Contact VJ to confirm changes after completing the procedure.

How to create group PNR?

Please check Reservation and booking guide
If there are more than 9 passengers travelling on a same flight/date, please contact local VJ office or via email GROUP@VIETJETAIR.COM

How to add infant?

ADT ticket is not issued, agents do as following:
- Seat is available on reservation system: agent cancels previous reservation and creates new one with infant information regarding VJ policy
- Seat is unavailable on reservation system: agent contacts VJ to check available seat for infant on ADT flight. If seat is available, agent requests VJ to add INF to ADT reservation; then opens ADT booking to add INF.

ADT ticket is issued, agents do as following:
- Agent contacts VJ to check available seat for infant on ADT flight. If seat is available, agent requests VJ to add INF to ADT reservation.
-Issue ticket for INF after opening ADT booking.
- Finally, agent contacts VJ to confirm that INF e- ticket number is updated in the system.

***Notice: TO FULFILL SAFETY REQUIREMENT, VIETJET WILL LIMIT THE NUMBER OF INFANT PER FLIGHT 10% MAXIMUM LOAD OF AIRCRAFT.

How to purchase VJ ancillary?

PURCHASE ANCILLARY SERVICES 36 HOURS BEFORE DEPARTURE TIME BY USING 8-DIGIT-NUMBER OF VJ PNR VIA WEBSITE: https://gds.vietjetair.com/SearchFlight.aspx

Support

To check VJ ref number status on VJ Reservation system, contact: helpdesk.gds@vietjetair.com or check via website https://gds.vietjetair.com/SearchFlight.aspx

Who to contact if agent doesn’t receive SSR for name spelling change, split booking and ticket number notice…?
Agent sends PNR reservation on GDS or VJ record number and clarify verification request to email helpdesk.gds@vietjetair.com or gds@vietjetair.com 

Who to contact to confirm deposit and sales report?
For deposit, Letter of payment guarantee, ticket quota on 1A GDS inquiries: send email to fin.gds@vietjetair.com

Who to contact to confirm flight schedule, check VJ ref number status on VJ Reservation system, and handle NOREC passengers at the airport?
For flight schedule, flight close-out, schedule change inquiries, VJ PNR or NOREC Handling at the airport: send email to Helpdesk.gds@vietjetair.com, or call HOT LINE 0981932730

Who to contact to ask for fares and conditions applied to VJ?
All concerns related to fares, GDS/INTERLINE/ fares inquiries, GDS/INTERLINE: send email to gds@vietjetair.com and fin.gds@vietjetair.com

Contact support in Korea
In Korea, agents contact Hotline to handle passenger:
Phone: 82 2319 4560
Email: vj.callcenter@daejooair.com
Address: 10F, Hansan Bldg., 115, Seosomun-ro, Seoul, KOREA

Contact support in Vietnam
Agents will contact VJ HQD for any issues within office hours by TEL +84 8 35471866/EXT 487 OR 419 and outside office hours contact via email helpdesk.gds@viejetair.com

VJ FEEDBACK
Any further questions or concerns about GDS please contact us via gds@vietjetair.com or helpdesk.gds@vietjetair.com. Your feedback is highly appreciated and we will reply you shortly!

Currency:

Special Passenger

Adults

Children

Infants

Booking Center

Hotline:
+84 1900 1886

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Passengers from 12 to 14 years are considered adults and can travel alone, if you travel alone, apart from the necessary paperwork to travel as required, shall contain a guarantee of legal representative indemnity for VIETJET

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Children:

Passengers from 2 to under 12 years old (as of the date of departure) is called the child, the child seat must be purchased separately and adult fares. A (01) adults are taking the same (01) children.

When filling in at the airport, children need a birth certificate or passport (for international travel). VIETJET may refuse transportation to the lack of documentation on the case.

Passengers from 12 to 14 years are considered adults and can travel alone, if you travel alone, apart from the necessary paperwork to travel as required, shall contain a guarantee of legal representative indemnity for VIETJET

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Infant:

Passengers under 2 years old (as of the date of departure) is called a baby, your baby will not have to buy a ticket and sit in an adult's lap. A (01) adults are taking the same (01) baby.

When filling in at the airport, babies need to have a birth certificate or passport (for international travel). VIETJET may refuse transportation to the lack of documentation on the case.

All children must be accompanied by father / mother or guardian aged 15 and up

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.

Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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