1 I have a round-trip ticket but unused one-way segment, am I eligible for return segment?
If you do not use one-way segment, the return segment is still valid
2 Can I get refund and change a ticket if purchased promo fare?
No refund, no cancellation will applicable for Vietjet's airfares. For promo fares, you can make a date, itinerary change (fee charge occured) but no name change allowed. You can check out the details of fare conditions on Vietjet official website http://www.vietjetair.com
3 I purchased a ticket but not flying, how can I get refund?
Vietjet regret to inform that no refund, no cancellation will be applicable. However, you can make a name, date, itinerary change (fee charge occured) 3 hours prior to estimated departure time
4 How to offer airfares for children?
A child under 24 months old (according to date of birth) will be charged fee which is public on website and seated with adult. A child over 24 months old (according to date of birth) will be charged as same as adult and occupy own seat.
5 How can I have a receipt after completing my flight?
You can receive receipt at agent, issuing ticket. If you purchased ticket online or Call Center, please come to our ticketing office at airport or official ticketing office for receipt.
6 My baby is 1 year old, do I need to buy a ticket for her?
Infants from 14 days of age to under 24 months shall be charged fee which is public on website and seated with adult and infant sits on an aldult's lap.
7 Do Vietjet tickets include allowance checked baggage?
Depend on the ticket class, allowance checked baggage is included or not:
- Skyboss ticket: including allowance checked baggage is 30 kgs.
- Other ticket: Not include allowance checked baggage.
Please fee free to refer further information at http://www.vietjetair.com
8 Ticket fare, which is public on website, does include airport tax?
It does not include airport tax. Please fee free to refer further information at http://www.vietjetair.com