1 How can I make payment for ticket and add-on services?
You might make a payment with following options:
1. Pay online with types of card on website www.vietjetair.com:
1.1. By credit card/debit card of Visa , Master, Amercian Expressm JCB
1.2. By debit card through smartlink
2. Pay later at ticketing office of Vietjet and designated banks, Internet banking, ATM/POS machine.
2 I made payment for ticket by credit card but failed, what should I do?
Please check input information of card number, account name, expiry date, CVV number to make sure it is corrected
If failed, please contact a bank of issuing card to check online payment option, online transction limit
4 Which reasons of being failed to book ticket and make online payment?
The unsuccessful payment could be many reasons. Please refer to following information:
+ Unregistered online payment option (for Visa card, Master card, American Express and JCB)
+Unregistered online payment optin for ATM card
+Payment option limited / payment balance regulated by bank
+ Incorrect card information input
To find reasons, please contact bank of issuing card
5 Passengers made online payment for ticket and being charged more than once, how to solve this issue?
If online payment being charged more than once for one ticket happened, please refer to following solutions:
- Contact Call Center of Vietjet at 19001886 for assistance to get refund
- Contact bank of iussing card for assistance to get refund"