1 I am a pregnant, can I travel by plane?
Passengers who are pregnant must notify us of their pregnancy when they purchase tickets and at check-in counters. The carriage of pregnant women depends on the following conditions:
a. Women under 27th week of their pregnancies need to provide to us the medical certificate for confirming the number of weeks of pregnancy and must sign consent forms at check-in to exclude any liability on our side for any arising circumstances.
b. Women between the 27th and 32nd week of their pregnancies must:
- Present the confirmations from doctors which state the duration of their pregnancies and their health eligible to fly. The confirmation must be issued within seven (7) days of the scheduled departures of the outward or inward leg of flight, depending on the actual circumstances; and
- Sign consent forms at check-in to disclaim any liability on our side for any arising circumstances.
c. Women who are pregnant for more than 32 weeks are not to be carried on our services.
2 Do you accept that children travel alone?
Vietjet do not provide Unaccompanied minors services for children, who aged from 02 years to under 12 years on the date of departure, traveling alone.
Passengers aged from 12 years to under 14 years on the date of departure, traveling alone (YPTA), are accepted with conditions: Accept carriage YPTA only on domestic flights; Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center; YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form; YPTA are required to have someone to take/ pick up at departure and arrival terminal.
3 How is the conditions of acceptance for infant?
Vietjet refuse carriage infants under 14 days of birth.
Infants from 14 days of birth to under 2 years old on the day of departure: Each adult traveling with 01 INF and INF sists on an adult’s lap.
4 How can I require for wheelchair assistance?
Passengers with reduced mobility and require wheelchair assistance, passengers are requied to make request at least 24 hours before departure time via VietJet Ticketing office or Call center. Because of the safety reason, The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service. We do not provide wheelchair equipment on board.
In some cases, we may require passengers travel with accompany if passengers are unable to exit in emergency or can not understand the safety instructions in flight. For accompanied passengers, we require from 18 years of age or older and healthy enough to assist WCHS passengers up/down steps and on board.
5 Can each passenger book 2 seats in a flight? How can do it?
Passenger can buy extra seat in flight, please contact our Call Center 19001886 or Vietjet ticketing office for booking.
6 Is there any restriction for DEAF, BLIND passengers?
1. Conditions of acceptance for BLIND passenger:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger:
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.
2. Conditions of acceptance for DEAF passenger:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers:
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage.
7 Can each adult travel with 2 infants under 2 years old?
Each adult only travel with 01 INF and INF sists on an adult’s lap.
8 Do you carry pessenger requring stretcher?
Vietjet has not provided stretcher service.
9 Can I book ticket on-line for infant?
Passenger can book ticket on-line for infant, infant are required traveling with parents or accompany over 18.
For the safety and comfortable arranging, passenger should inform infant to us.