1 How many pieces or kilograms of allowance baggage (free of charge) can I check?
The Vietjet ticket fares are not included allowance checked baggage. If you want to check your baggage, please access our website www.vietjetair.com, Call Center, Ticketing offices and agency.
2 How many pieces or kilograms of allowance baggage can I carry on-board?
- Passengers (except children aged under 02 years old), are allowed to carry one main piece and one small item with the maximum total weight of seven (7) kilograms on board. The main piece must be not exceed 56cm x 36cm x 23cm in dimensions.
- Hand baggage must be able to be fitted under seats or in on-board baggage compartments. Baggage which we considers to exceed the weight and dimensions specified in our regulations will not be carried on board.
Musical instruments which exceed the dimension limit for unchecked hand but weight under seventy five (75) kilograms can be carried on board if passengers have purchased extra seats and paid applicable charges for them
3 I have many segments in my journey and segments are operated by more than one airline, Can I be received the same regulations for baggage allowance for all segments?
Every Airlines has their own regulations of baggage allowance.
4 Which items passengers be not allowed to carry on-board?
The following items which in a passenger’s possession may be considered as weapons or dangerous objects and are not accepted as carry-on luggage:
- All knives, including hunting knives and others;
- Swords;
- Bludgeons, blackjacks, billy clubs or similar instruments;
- Any other device or object not commonly viewed as dangerous, but the possession of which suggests that it may be used as a weapon, namely, ice picks, straight (cut-throat) razors, long-blade scissors, etc.
5 Could I carry liquids that are bought at duty free shop on board (such as beer, alcohol,e.g.)?
You can carry the liquids which are bought at duty free shop on board provided that the containers for any liquids carried on board in hand baggage must be carried in a separate, clear-plastic, zip-top or re-sealable bag; the bag must not have a capacity exceeding 1 liter.
Note: the total weight of hand baggages are 07kgs, including duty free items.
6 Are liquids permitted in my checked baggage?
Yes, provided that such liquids are safety and reasonable packed.
7 In case of my checked baggages were lost, how can I claim for them?
As soon as detecting that your checked baggages were missed, please contact with Lost and Found counter immediately. Our staff will take note infomation and instruct you the procedures to get your baggages back.
8 If my checked baggage is lost, will I get any compensation?
After identifying your checked baggage was lost, Vietjet will compensate by following Vietjet's regulation.
9 If my hand baggage is lost, will I get any compensation
Hand baggage is personal property and self-preservation by passenger during flight. Vietjet will do not compensate for hand baggage.
10 If I fogot my hand baggage on board of the aircraft, whom I would contact with?
As soon as detecting that your hand baggages were missed or forgot on the aircraft, please contact with our staffs at Lost and Found counter for surporting.