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VietJet Booking Agent List:

Vietnam

Northern Regional

Central Regional

Southern Regional


Outside of Vietnam

Thailand

Call Center

Hotline: 02-089-1909

Working hours: 08:00 – 22:00 (GMT+7) Everyday


Korea


Daejoo Air (GSA)

Seoul Office: 10th Floor, Hansan Building, 115, Seosomun-ro, Seoul, Korea

Busan Office: 206 Eunsan Bldg, 65 Haegwan-ro, Jung-gu, Busan, Korea

Daegu Office: 306, Mark Palace, 336, Dongdaegu-ro, Suseong-gu, Daegu, Korea

Tel:

+82-2-319-4560 (Seoul)

+82-51-714-4197 (Busan)

+82-53-721-7842 (Daegu)

Fax:

+82-2-319-4561 (Seoul)

+82-51-714-4229 (Busan)

+82-53-721-7843 (Daegu)


G-Air

Address: 10F Hansan Bldg. 115Seosomun-ro, Jung-gu,Seoul, Korea

Tel: 02-779-8021

Fax: 070-4324-1835


Vikos Tour (PSA)

Address: Keumgang Livingstel 620, Shin-do-rim Ro 7, Gu-ro Gu, Seoul, Korea

Tel: +82-2-2636-9387 (+82-10-5865-9387)

Fax: +82-2-2636-9388


Power Call (PSA)

Address: #1701 128, Gasan Digital 1-ro, Geumcheon-gu, Seoul, Korea

Tel: +82-2-811-3700

Fax: +82-2- 811-3701


HanVietBay (PSA)

Address: #1104 253, Gosanja-ro, Seongdong-gu, Seoul, Korea

Tel: +82-2-2297-2018

Fax: +82-2- 2297-2019


Prime Global Aviation Co., Ltd (PSA)

Address: RM202, Jinjo House B/D #182-7 Mapodaero Mapo-gu, Seoul, Korea

Tel: +82-2-361-7900

Fax: +82-2-361-7999


AIR WOOD Aviation (PSA)

Address: Heungwoo Bldg, 596, Jungang-daero, Jung-gu Busan, Korea

Tel: +82-51-468-6005

Fax: +82-51-466-6004​


LT tour (PSA)

Address: #404, 28, Banseok-ro, Yuseong-gu, Daejeon, Republic of Korea

Tel(Fax): +8242-867-1927


Taiwan


Far East International Travel Service Co, LTD (GSA)

No 141, 2F Min Sheng E. Rd, Zhong Shan Dist, Taipei City

Tel: 886-2-8502-5186

Fax: 886-2-2508-3059

Hotline: 886 0800 661 886


VietJet Air Taipei GSA office:

Address: RM. B, 5F., No. 165, Sec. 2, Minquan E. Rd., Zhongshan Dist., Taipei City

Tel: 886-2-8502-5186#22

Fax: 886-2-2508-3059

Hotline: 886-0800-661-886


VietJet Air Taichung CSC office

Address: No35. Luchuan W . ST. West Dist. Taichung City, Taiwan

Tel: 886-4-2228-1168

Fax: 886-4-2256-9988


VietJet Air Tainan CSC office:

Address: Address: No. 163, Sec. 1, Ziyou Rd., East Dist., Tainan City

Phone: 886-6-268-7700

FAX: 886-6-269-7700


VietJet Air Kaohsiung CSC office

Address: No184,Qixian 2nd Rd,Qianjin Dist.,Kaohsiung City, Taiwan

Phone: 886-7-2850618

FAX: 886-7-2850628


Japan


World Compass Co., LTD

Address: 5F Nishishinjuku Bldg.
8-14-24 Nishishinjuku Shinjuku-ku Tokyo

phone: +81-3-5937-0821

FAX: +81-3-6455-0196

Email: vj-contact@vietjetair-wcc.jp


Myanmar

AVIAREPS Myanmar (GSA)

Address: Unit #01-06, 1st Floor, Yuzana Business Tower, No 25, Dhama Zay Di Road, Myaynigone,Yangon, Myanmar

Tel: (+95-1) 53 94 84

Fax: (+95-1) 53 94 84

Hotline: +95 (9) 789 323 828

Email : VJsalesRGN@aviareps.com


Cambodia

INDOCHINA AVIATION CENTRE CO., LTD. (GSA)

Address: CO2, Street 5, Svay Dong Koum, Siem Reap, Kingdom Of Cambodia

Tel: +855(0)63 967 769

Hotline: +855(0)78 771 333

Email: vjrep@indochinaaviation.aero


Indonesia

AVS INDONESIA (GSA)

Address: Allianz Tower 27th Floor Unit C,
Jl.HR Rasuna Said Superblock 2 Jakarta 12980

Jakarta:

Phone: (62) 21 2907 9785

Email:reservation@aviationindonesia.com

Bali

Bali-Denpasar office: Pelni Building 2nd floor, room #7
Jl. Raya Kuta No. 299

Denpasar - Bali

Phone: +62 361 767 607

Fax: (62) 21 2907 9810

Email: dps-operation@aviationindonesia.com



Bangladesh

SAIR AIR BD LTD (PSA)

Address: FR Tower (1st Floor), 32 Kemal Ataturk Avenue, Banani C/A, Dhaka - 1213, Bangladesh

Hotline : +88 02 9820140-1

Fax : +88 02 9820142

E-Mail : info.vj@sairbd.com


India

Bird Travels Pvt Ltd.

Address: M5A -2nd Floor| Middle Circle |Connaught Place| Delhi 110055|India.

Email: sales.vj@bird.travel

Phone: +91 11 23418199

Fax: +91 11 43522222

Hotline: +91 11-43640490 and 43640491


Singapore


Chariot Travels PTE LTD

Address: 101 Kitchener Road #03-31 Jalan Besar Plaza, Singapore 208511

Phone: +65 6388 8883 

Email: VJ@chariot.com.sg

Website: www.chariot.com.sg


HongKong

Hongkong comfort air limited (GSA)

Address: Unit A on 16th floor Lippo Leighton Tower,

No 103 Leighton Road, Hong Kong

Tel: 00852-35794502

Fax: 00852-21170318
  

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.
Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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