Vietjet announces schedule change of flights due to typhoon No. 7 (Nangka)

(Ho Chi Minh City, October 14, 2020) - Due to the impact of typhoon No. 7 (Nangka) in the northern and northern central region of Vietnam, Vietjet adjusts the schedule of flights from and to the affected airports.

Notice of cancelling a flight from South Korea to Vietnam on October 14, 2020

Vietjet announces the cancellation of VJ863 flight from Seoul (Incheon, South Korea) to Ho Chi Minh City on October 14, 2020 in order to ensure the pandemic prevention and control, to serve passengers safely and conveniently for people entering Vietnam on commercial flights in accordance with the recommendations of the National Steering Committee for COVID-19 Prevention and Control.

Celebrate the year-end festival season and hunt for 4.5 million domestic promotional tickets with Vietjet

(Ho Chi Minh City, October 12, 2020) - Jubilantly welcoming the year-end festive season, Vietjet launches the biggest promotion with 4.5 million Deluxe promotional tickets on the wide domestic flight network. Promotional tickets are up for grabs all day from October 12 to October 31, 2020.


Celebrate the year-end festival season and hunt for 4.5 million domestic promotional tickets with Vietjet

Vietjet announces schedule change of flights due to typhoon No. 6 (Linfa)

(Vietjet, Ho Chi Minh City, October 11, 2020) - Due to the impact of typhoon No. 6 (Linfa) in the central region of Vietnam, Vietjet adjusts the schedule of flights from and to the affected airports. Specifically:

Accompanying with "Entrepreneur and Book Week 2020", Vietjet joins hands to spread values of books to the community

(Ho Chi Minh City, October 8, 2020) - To celebrate the 16th anniversary of Vietnam Entrepreneurs’ Day (October 13), Vietjet accompanies with the "Entrepreneur and Book Week" organized by the Doanh Nhan Sai Gon Newspaper, Vietnam Publishing Association and related agencies.


Accompanying with

Celebrate the Capital’s Liberation Day, book 0VND tickets to fly with Vietjet

(Ho Chi Minh City, October 7, 2020) – Celebrating the Liberation Day of Hanoi capital October 10, Vietjet offers 550,000 promotional tickets priced only from 0VND (*) flying across Vietnam. Promotional tickets are up for grabs from 12:00 October 7 until the end of the day October 9, 2020 with the flight period from October 11, 2020 to March 31, 2021 (**).


Celebrate the Capital’s Liberation Day, book 0VND tickets to fly with Vietjet

Vietjet jubilantly inaugurates Bangkok– Ubon Ratchathani route followed by a THB0 promotion for all routes within Thailand

(Bangkok, 6 October, 2020) – Thai Vietjet has commenced its maiden flight from Bangkok (Suvarnabhumi) to Ubon Ratchathani, one of the four major cities of Isan, a region in northeastern Thailand, also known as the "big four of Isan".

Vietjet jubilantly inaugurates Bangkok– Ubon Ratchathani route followed by a THB0 promotion for all routes within Thailand

Vietjet recovers the entire domestic flight network and offers a discount of 50% to promote tourism together with 5-star hotels

(Ho Chi Minh City, October 6, 2020) - Celebrating the jubilant year-end travel season, the new-age carrier Vietjet recovers the entire domestic network and increases the frequency to 250 flights per day.


Vietjet khôi phục toàn mạng bay nội địa, cùng chuỗi khách sạn 5 sao đẳng cấp giảm ngay 50% thúc đẩy du lịch

Notice of cancelling a flight from South Korea to Vietnam on October 7, 2020

Vietjet announces the cancellation of VJ863 flight from Seoul (Incheon, South Korea) to Ho Chi Minh City on October 7, 2020 in order to ensure the pandemic prevention and control, to serve passengers safely and to prepare convenient accommodations and hotels for people entering Vietnam on commercial flights in accordance with the recommendations of the National Steering Committee for COVID-19 Prevention and Control.

Experience upgraded SkyBoss and a brand-new Deluxe fare on Vietjet's first regular international commercial flights

(Ho Chi Minh City, September 30, 2020) - The new-age carrier Vietjet officially operates the first two international commercial flights VJ962 from Hanoi to Seoul (Incheon, South Korea) and VJ862 from Ho Chi Minh City to Seoul (Incheon, South Korea) following a long hiatus due to the pandemic.


Experience upgraded SkyBoss and a brand-new Deluxe fare on Vietjet's first regular international commercial flights

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Special Passenger

Adults

Children

Infants

>=12 years old

2-11 years old

< 24 months

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.
Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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