Notice of Noi Bai International Airport to stop public announcements

From July 30, 2020, Noi Bai International Airport stops making public announcements on flight information (via loudspeakers at the departure gates and automatic announcements in the airport). The flight information and status are updated via the Flight Information Display System (FIDS) at the airport.

Notice of the suspension of flights from and to Da Nang from July 28 to August 11, 2020

In accordance with the decision of the Ministry of Transport and the Civil Aviation Authority of Vietnam, in order to ensure the health of the community and prevent the epidemic, Vietjet suspends all flights from and to Da Nang from July 28 to August 11, 2020.

Notice on flight schedules and policies to support passengers on flights from and to Da Nang

Vietjet increases 15 flights connecting Da Nang to Hanoi and Ho Chi Minh City on July 26 to support passengers who want to change their itineraries.

Vietjet is recognized as the most impactful Vietnamese brand worldwide

(Ho Chi Minh City, July 23, 2020) – Vietjet has been honored as the most impactful Vietnam brand worldwide for winning the award “Vietnam Brand, Global Impact”. The award is voted by a judge panel composing of international experts and leaders in the communications and public relations under the PR Newswire Awards 2020.


Vietjet is recognized as the most impactful Vietnamese brand worldwide

Vietjet continues repatriation flights, paving the way for international services’ resumption

(Kuala Lumpur, 20 July 2020) - Following the direction of the Vietnamese government, Vietjet has cooperated with relevant Vietnamese agencies within the country and overseas to bring Vietnamese citizens home in response to the citizens’ wishes and in line with the country’s quarantine capacity.

Vietjet continues repatriation flights, paving the way for international services’ resumption

Thai Vietjet offers super-saver fares from just THB50 for its all 13 routes in Thailand

(Bangkok, July 12, 2020) – Celebrating its new routes in Thailand, Thai Vietjet continues to offer surprises for its passengers with 500,000 special air tickets with fares from as low as THB 50 (*) (~USD 1.5), available for bookings at website www.vietjetair.com and mobile application Vietjet Air. The promotion runs daily from July 13 to 17, 2020 within the golden hours 12:00 – 14:00 (GMT+7), applicable to all of its 13 domestic routes in Thailand. Travel time for these promotional tickets are valid from September 1, 2020 to June 30, 2021 (**). This is a good chance for customers to plan ahead exciting trips around Thailand in the coming time.


Vietjet mở bán vé siêu khuyến mại 50 Baht trên 13 đường bay nội địa tại Thái Lan

Vietjet is among the Top 3 Best-performing Companies on Vietnam stock exchanges in 2019

(Vietjet, HCMC, 10/07/2020) - The announcement ceremony of Top 50 “Vietnam’s Best-performing Companies” took place on July 10 in Ho Chi Minh City. The event honors leading enterprises with the presence of many prestigious names on Vietnam stock market such as Vietjet, Mobile World, Vietcombank, etc.


Vietjet is among the Top 3 Best-performing Companies on Vietnam stock exchanges in 2019

Vietjet continues to win the "Best Companies to Work for in Asia" award

(Vietjet, Ho Chi Minh City, July 2, 2020) - The award ceremony of Top 50 "Best Companies to Work for in Asia 2020", organized by Asia's leading human resource magazine - HR Asia Magazine, took place on the evening of July 1 in Ho Chi Minh City. The event honored the leading enterprises with the best working environment throughout Asia such as Vietjet, Techcombank, Coca Cola, etc.


Vietjet continues to win the

Vietjet and Facebook join hands to promote Vietnamese tourism – Super promotion with 50% discount

(Vietjet, Ho Chi Minh City, July 1, 2020) - Vietjet cooperates with Facebook to launch the tourism promotion program "Immense Vietnam – Fly green with Vietjet". The program is part of the "Proud Vietnam" project launched by the Ministry of Planning and Investment and Facebook to promote the economy and tourism after COVID-19. On this occasion, Vietjet offers a super promotion of 50% discount on ticket prices (*) on all domestic routes for people and tourists can freely explore the timeless charm of Vietnamese culture, cuisine and people.


Vietjet and Facebook join hands to promote Vietnamese tourism – Super promotion with 50% discount

Vietjet honored for “the Operating Lease Deal of the Year” by Airfinance Journal

(Ho Chi Minh City, July 1, 2020) – New-age carrier Vietjet has been honored as the winner of “the Operating Lease Deal of the Year” for its 10 Airbus aircraft operating lease in 2019. The title is listed amongst the Annual Global Awards of the world prestigious aviation and aerospace finance industry magazine Airfinance Journal.


Vietjet được vinh danh với giải thưởng “Giao dịch tàu bay của năm” do Airfinance Journal bình chọn

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Special Passenger

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Children

Infants

>=12 years old

2-11 years old

< 24 months

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.
Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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