Vietjet honored ‘the Low-Cost Carrier of the Year’ for cargo transportation

(Ho Chi Minh City, January 22, 2021) – Payload Asia, an international magazine for air freight industry, today awards Vietjet as ‘the Low-Cost Carrier of the Year’ and ‘the Belly Carrier of the Year’ for its outstanding cargo transportation in 2020.


Vietjet honored ‘the Low-Cost Carrier of the Year’ for cargo transportation

Vietjet adjusted flight schedules from and to Vinh due to bad weather

On January 7, 2021, due to the impact of bad weather at Vinh airport (Nghe An), Vietjet adjusts the schedule of flights from and to Vinh.

Jubilantly welcoming New Year, flying high with Vietjet’s special promotion party

(Vietjet, Ho Chi Minh City, January 6, 2021) – Welcoming 2021 with all the best for the new spring, Vietjet offers passengers a fly high party on the entire flight network during January 2021.


Jubilantly welcoming New Year, flying high with Vietjet’s special promotion party

Vietjet named the World’s Top 10 Safest & Best Low-cost Airlines

(Ho Chi Minh City, January 5, 2021) - New-age carrier Vietjet has been listed in “the World’s Top 10 Safest & Best Low-Cost Airlines 2021” by AirlineRatings, the world’s famous airline safety and product rating website. The Top 10 list also includes Ryanair, EasyJet, Frontier, Wizz, Westjet, etc.


Vietjet named the World’s Top 10 Safest & Best Low-cost Airlines

Transport apricot and peach blossoms at the earliest for the upcoming Lunar New Year with Vietjet

(Ho Chi Minh City, December 30, 2020) - In order to serve passengers transporting apricot and peach blossoms on Lunar New Year 2021, Vietjet provides the service via checked baggage from January 10, 2021 to February 28, 2021 (ie from November 28 to January 17 on lunar calendar).


Transport apricot and peach blossoms at the earliest for the upcoming Lunar New Year with Vietjet

Thai Vietjet to launch semi-commercial flights from Ho Chi Minh City to Bangkok starting January 2021

(Bangkok, December 29, 2020) - Thai Vietjet has confirmed its operation of weekly semi-commercial flights from Ho Chi Minh City to Bangkok (Suvarnabhumi International Airport) every Friday starting January 8, 2021, with the hope to gradually recover the travel and trade between the two countries after a long suspension since March this year due to the Covid-19 pandemic.


Thai Vietjet to launch semi-commercial flights from Ho Chi Minh City to Bangkok starting January 2021

Vietjet, Viettel, Vinamilk, etc. enter top 50 Leading Vietnamese Brands 2020 voted by Forbes

(Ho Chi Minh City, December 17, 2020) - The new-age carrier Vietjet has been honored for the 5th consecutive time in Top 50 Leading Vietnamese Brands with a brand value of 108.9 million USD, nearly double the brand value announced when Forbes started conducting the first ranking in 2016 (at 63.4 million USD).


Vietjet, Viettel, Vinamilk, etc. enter top 50 Leading Vietnamese Brands 2020 voted by Forbes

Happy birthday, great gifts – All-in price for all flights with only 555,000 VND

(Ho Chi Minh City, December 16, 2020) - Celebrating the 9-year anniversary of the first flight's departure and the start of the journey to realize the dream of flying (December 24, 2011 - December 24, 2020), Vietjet offers 10 million tickets with an all-in price of VND 555,000 (*). The promotion is a gift of gratitude, sincere thanks to all passengers who have accompanied the airline on the journey to conquer new destinations, contributing to the revolution in the airline industry.


Happy birthday, great gifts – All-in price for all flights with only 555,000 VND

Notice of relocation of check-in zones in Noi Bai International Airport

In order to create favorable conditions for passengers and enhance customer service safety during the year-end peak season, Hanoi - Ho Chi Minh City and Hanoi - Da Nang flights of Vietjet departing from Noi Bai International Airport will be checked in at lobby A of T1 terminal (from counters A01 to A14) from December 16, 2020. Other domestic flights’ check-in counters will be placed at lobby E of T1 terminal (from counters E22 to E33).


Notice of relocation of check-in zones in Noi Bai International Airport

Fly high with Vietjet – Enjoy the festive season, win a car, welcome the new year

*Flying with Vietjet, enjoy the new quality and win big prizes in the year-end festival season, welcome the New Year


Fly high with Vietjet – Enjoy the festive season, win a car, welcome the new year

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2-11 years old

< 24 months

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.
Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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