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Vietjet steadily expands network to Northeast Asia with the launch of Da Lat - Seoul route

(Ho Chi Minh City, January 16, 2020) – Following the launch of Can Tho – Seoul route and the annoucement of five new routes to Japan, new-age carrier Vietjet has commenced its latest international route connecting Da Lat – the famous tourist destination in Vietnam’s Central Highlands, and Seoul, the capital city of South Korea. The new route continues to expand the airline’s network to Northeast Asia. Passengers on the inaugural flights between Da Lat and Seoul were also surprised when they received lovely souvenirs from Vietjet staff.

CHANGING FLIGHT NUMBERS OF VIETJET’S FLIGHTS BETWEEN BANGKOK (THAILAND) AND HO CHI MINH CITY (VIETNAM)

Vietjet announces five new routes linking Hanoi, Da Nang, Ho Chi Minh City with multiple destinations in Japan

(Da Nang, January 13, 2020) - Today at Furama Resort's International Convention Palace in Central Vietnam, Vietjet, as a member of Keidanren (Federation of Economic Organizations in Japan), announced the launch of five new routes between Vietnam and Japan.

Vietjet further expands its international network with the launch of two new routes linking Can Tho with Seoul and Taipei

(Can Tho City, January 12, 2020) – The new-age carrier Vietjet has inaugurated the very first two international services connecting Can Tho, the hub city of Mekong Delta region with Taipei and Seoul, the capital cities of Taiwan and South Korea. On this occasion, Vietjet has also donated for Can Tho’s fund for the poor to bring the unprivileged of the city a warm and cherished Tet.

Vietjet welcomes 240-seat A321neo ACF aircraft to meet high demand during Tet holidays

(Vietjet, Ho Chi Minh City, December 31, 2019) - This afternoon, December 31, 2019, at Tan Son Nhat International Airport, Vietjet welcomes two new A321 aircraft with registrations VN-A521 and VN-A542, bringing the total number of aircraft to 80. Therein, VN-A521 is the third 240-seat A321neo ACF aircraft in the world. With the arrival of new aircraft in the last day of 2019, the new-age carrier is ready to meet the travel demand during the Lunar New Year holiday, the festive season and the fleet expansion plan in 2020.

Vietjet commences Ho Chi Minh City - Pattaya route in celebration for the Christmas & New Year Holidays

(Ho Chi Minh City, December 23, 2019) –Vietjet today inaugurated its maiden flights connecting Ho Chi Minh City and Thailand’s famous coastal destination of Pattaya (via U-Tapao International Airport) with guests of honor onboard; Director of the U-Tapao Airport Authority, Rear Admiral Luechai Sri-Eamgool. The flight safely landed with warmly greeting from Vietjet Management. Celebrating the inaugural flight, Vietjet organized exciting magic performance in the sky and also delivered all passengers onboard with corporate souvenirs.

Jubilantly launching a series of routes connecting Da Nang with Taipei, Singapore, Hong Kong

(Vietjet, Da Nang, December 20, 2019) – Following the mission of sky connection, Vietjet brings the beautiful Vietnam to the world, the new-age carrier Vietjet jubilantly welcomes the first flights connecting Vietnam’s most worth living city to Taipei (Taiwan), Singapore and Hong Kong (China).

Vietjet and Khanh Hoa welcome the 10 millionth passenger in 2019

(Vietjet, Khanh Hoa, December 18, 2019) - On the morning of December 18, 2019, the VJ837 flight of the new-age carrier Vietjet from Seoul (South Korea) to Nha Trang welcomed the 10 millionth passenger and 3.5 millionth international tourists travel via Cam Ranh International Airport in 2019.

Vietjet offers big promotion during the festive season with 5 million tickets to fly around Vietnam and Asia from just 0VND

(Vietjet, Ho Chi Minh City, December 13, 2019) – Joining the jubilant Christmas and New Year atmosphere all over the world, Vietjet offers to all passengers the super festive gift of 5 million promotional tickets priced only from 0VND (*). The promotion lasts throughout a week from 16 to 22 December 2019.

Vietjet offers child patients a music show

(Vietjet, Hanoi, December 12, 2019) – Vietjet’s delegates in the campaign “I love my Fatherland” on Tuesday December 10 ended up the journey of 63 days travelling across the country to spread patriotism to the young generations, in company with the Vietnam Youth Federation.

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:

· Accept carriage YPTA only on domestic flights.

· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.

· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

Children (CHD):

- Children are passengers who aged from 02 years to under 12 years on the date of departure.

- Conditions of acceptance:

· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.

· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

Infants (INF):

- Infants are passengers who aged under 02 years on the date of departure.

- Conditions of acceptance:

· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)

· We refuse carriage INF under 14.

· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.

· Each adult traveling with 01 INF and INF sists on an adult’s lap.

- The maximum number of INF on each flight depends on individual aircraft.

1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger:
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers:
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below:
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance:
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.
Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

VIETJET AVIATION JOINT STOCK COMPANY
302/3 Kim Ma Street, Ngoc Khanh Ward, Ba Dinh District, Ha Noi, Viet Nam

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