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行李

 每個乘客(除了外)可以帶1件自己的行李和1件小手提行李,最大總重量不得超過07 kg


行李的尺寸如下規定:
1/ 01
件具有最大的尺寸為56cm x 36cm x 23cm 的手提行李  

2/0 1
件小手提行李 (包括如下袋子)
  + 01
個女孩用的袋子,雜誌,照相機,裝嬰兒用的食品袋,具有不得超過30cm x 20cm x 10cm 尺寸的在機場購買的袋子等等。
 + 01
個裝 外套當打開時不得超過  114cm x 60cm x 11cm尺寸。
 + 01
個裝筆記本具有尺寸最大為 40cm x 30cm x 10cm

+++關於托運行李 之規定:

-
重量不得超過:   32kg

-
尺寸不得超過: 119cm x 119cm x 81cm

-
貴客在我們的網站,售票,代理和乘客服務中心按照預付款方式購買預付款行李。

+++
關於托運行李 之規定:

不被認定為托運行李或行李承運型式的物品:我們有權利拒絕承運以下行李或行李的物品:
a.
貨物包裝於行李箱不正確的或在其他合適的包裝盒以確保安全承運於正常的處理與謹慎;

b. 可能會危及飛機或飛機上人員或財產的貨物,如通過世界航空組織(ICAO)和世界航空承運協會(IATA)關於危險貨物條例指明的物品和我們的承運條件和合同條款的條件;
c. 根據任何抵達,出發和經過的邦或國家的運用、規定法律之規定或命令的禁止物品;
d.
根據我們的判定是不符合運輸事宜的物品因其重量,形狀,尺寸或性質;

e. 易碎或易腐之物品
f.
活的或死的動;
g.
或動物;
h. 新鮮的海鮮或冷凍或肉類, 我們僅對包裝規格正確批准承運以手提行李型式承運。只有裝放乾食物/無損壞的保麗龍箱和/或冷卻器可能被允許辦理程序,當有關機關檢查其內容和包裝規格後。如果乘客拒絕檢查,我們有權拒絕攜帶行李的權利;
i.
武器如槍支各種;
j.
爆炸物,可燃或無燃氣體(如噴塗油漆瓶,丁烷氣,打火機),冷卻氣體(如下氧氣罐,液氮), 易燃液體(如油漆,稀釋劑,溶劑); 易燃固體(如如火柴,打火機); 氧有機化合物(如樹脂); 毒品,感染性物質(如病毒,細菌); 放射性物質(如去話); 腐蝕性物質(如酸,鹼,水銀,溫度計),磁性物質,氧化物質(如漂白劑)
k.
槍,劍,刀等武器與類似於物品,於這些物品可按我們因特殊原因決定允許以托運行李方式承運的條件。這些物品禁止因任何原因飛機攜帶。
-
有價值和脆弱的貨物: 建議乘客不要在托運行李中的放物品。如果這些貨物採用托運行李,乘客將承擔所有的風險。如金錢,珠寶,貴重金屬,玻璃家具,電子設備(電腦,相機,攝像機,平板電腦等),可轉讓文件,股票,其他有效證件,護照和隨身證件
-
檢查權力: 出於安全的原因,我們可能會要求您辦理行李控制,與X射線或其他形式的照射。我們可檢查行李沒有顧客的權利,如果找不到乘客,目的為查看乘客或您行李是否含有違禁品或不批准貨物。如果您拒絕了檢查或照射,我們有權拒絕承運您和您的行李,而不退還運費,並對您不承擔任何法律責任。在檢查,照射導致傷害您或損害行李的情況下,我們對此受傷和損害不負責任,如果不是由我們的疏忽導致的傷害或損失。
-
托運行李: 行李交給我們檢查後,我們將保管行李並對每件行李發放行李卡。托運行李必須有乘客名稱,或安全綁在行李上的個人識別。托運行李被運送與您的飛機,除非因安全,安保或擴展原因我們決定採用另一個航班運輸此行李。如果您的行李與下一個航班運輸,我們將在此航班降落後於合理時間向您提供行李,您必須親自到場辦理法定的海關手續。
-
托運行李:對托運行李收費。初次托運行李限額最少可訂為15公斤,隨後可繼續下一個限額的定額為5公斤。對於乘客的行李托運超過15公斤或超過訂座訂的行李限額要在機場航班登記前台按每公斤再加費用。請在我們費用表詳細參考。行李費不能退還或轉讓。
嬰兒手推車,輪椅,協助移動設備或拐杖幀免費運費。
嬰兒不可攜帶行李,雖然手推車,嬰兒車都免費承運。
因健康與安全原因,承運公司不接受任何單獨超過32公斤,混合尺寸不超過81cm高度,119cm寬度,119cm深度的物品。此重量限制不適用於協助移動設備。
對於運動工具在完全支付費用表所規定的費用並有乘客自擔風險後可放在貨艙承運。所以您可向這些工具購買需要的保險費。對於樂器超出手提行李大小而重量小於75千克,可以允許攜帶上客艙,除非您為此樂器再次買了單獨座位和支付相當的運費。沒有在家訂購攜帶行李的座位的標準。
-
手提行李: 乘客(除嬰兒外)可攜帶一件手提行李。手提行李的尺寸不超過56cm x 36cm x 23cm ,重量不超過7 kg. 這樣的行李必須符合所在您面前座位下面,或在車廂行李艙下。我們認定超重或尺寸超大的行李箱不允許戴上飛機。
根據不同的地方適用的法律和法規,乘客在飛機上可攜帶在手提行李的液體,如果行李符合下列條件:
a)
該液體存放的容器容積不超過100毫升;
b)
所有液體容積為100ml的容器,各種可容易分在1升容積的透明塑料袋,可密封。塑料袋可分別在安全性方面被打開。如果液體不符合上述要求您可要放棄。
-
行李認領: 當行李運輸到目的地時,您可以認領行李。如果您在合理的時間內沒有認領行李,我們要保存行李,我們可能會收取保管費。如果您在2個月內沒有認領行李,我們就可以清算行李,而不會對您承擔任何責任。當初辦理行李托運手續拿到行李卡的乘客才有權認領行李。如果認領行李的人不能提出行李卡,而可以向我們證明對行李的權力,並在我們要求他人要提供保證適當償還我們所有損失,損害或其他我們要辦理交接行李承擔的費用,我們就將行李交給他人。持卡人在交接期間接受行李就是行李在良好條件和符合於我們運輸合同規定進行交接的顯然證據。
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1. 从12-16岁的小孩被视为最小年龄单独乘机的乘客(YPTA)
vietjetAir 只接受12-14岁乘客但需要有家长或18岁以上的监护人同行。
vietjetAir 接受14-16岁乘客(从出发日期计算)不需简约任可同意书并被视为成人;然而,该乘客无权监护12岁以下的乘客。
2. 未成年人(从16岁-不到18岁)
从16-18岁的乘客(从出发日期计算)不需简约任可同意书并被视为成人;然而,该乘客无权监护12岁以下的乘客。

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 从2-12岁的小孩需要有同行人。我们拒载如果没有18岁以上同行人。
 

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 拒载新生婴儿或不到14天大的婴儿。
接受运载从14天大到两岁小孩但需要有家长或的监护人同行。
出发航班日期时不到两岁的小孩,但返程超过两岁。在此航班中该乘客需要购买机票(小孩票-CHD)。
vietjetAir接受运载最多10%该机型的运载量(对于A320机型180个位子只能运载18位小孩乘客,A320机型174个位子只能运载17位小孩乘客)。
在出发前,小孩票应完成订票并支付。
每位乘客只能携带一位小孩。如果乘客携带两位小孩,必须有一位小孩六个月大以上并且该小孩必须另买位子。

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 48 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

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