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Our Booking Offices

Booking Offices at Ho Chi Minh City and SOUTHERN REGIONAL

Booking office at Domestic Departure Terminal, Tan Son Nhat International Airport
Address: Domestic Departure Terminal, Tan Son Nhat International Airport, Tan Binh Dist
Tel: +848.35474174
Fax: +848.38489343
Working hours: 03:30 – 00:30(+1) (GMT+7) Daily

Booking office at International Departure Terminal, 2nd floor, Tan Son Nhat International Airport
Address: International Departure Terminal, 2nd floor, Tan Son Nhat International Airport, Tan Binh Dist
Working hours: 06:00- 04:00(+1) (GMT+7) Daily

Booking office at -  8Bis Cong Truong Quoc Te St. (Turtle lake Circle)
Address:  8Bis Cong Truong Quoc Te St. (Turtle lake Circle), W.6, Dist.3
Tel: +848.38239860
Fax: +848.38239859
Working hours: 07:30 – 21:00 (GMT+7) From Monday to Saturday
07:30 – 19:00 (GMT+7) Sunday and Holidays

Booking office at – Truong Son St, Ho Chi Minh City
Address: 2C Truong Son St, Ward 2, Tan Binh Dist, Ho Chi Minh City
Tel: +848.38454640
Fax: +848.38454643
Working hours: 07:00 – 21:00 (GMT+7) From Monday to Saturday 
07:00 – 19:00 (GMT+7) Sunday and Holidays

Booking office at – Nam Ky Khoi Nghia St, Ho Chi Minh City
Address: 284 Nam Ky Khoi Nghia St, Ward 8, 3 Dist, Ho Chi Minh City 
Tel: (08) 62.667.667
Fax: (08) 62.667.667
Working hours: 07:00 – 21:00 (GMT+7) From Monday to Saturday
07:00 – 19:00 (GMT+7) Sunday and Holidays

Booking office at Phu Quoc Airport, Kien Giang Province
Address: Domestic Departure Terminal, Phu Quoc International Airport, Kien Giang Province
Tel: +8477.3991166
Working hours: 06:30 – 16:30 (GMT+7) Daily

Booking office at Da Nang City and CENTRAL REGIONAL

Booking office at Departure Terminal, Da Nang International Airport 
Address: Departure Terminal, Da Nang International Airport, Hai Chau Dist, Da Nang City
Working hours: 04:35 – 22:15 (GMT+7) Daily

Booking office at – Ham Nghi, Da Nang City
Address : 157 – 159 Ham Nghi St, Ward Vinh Trung, Thanh Khe Dist, Da Nang City
Tel: 0236.3692665
Fax: 0236.3692663
Working hours: 07:00 – 20:00 (GMT+7) From Monday to Sunday
07:30 - 12:00 & 13:30 - 17:00 (GMT+7) Holidays

Booking office at – Dien Bien Phu, Da Nang City
Address: 218 Dien Bien Phu St, Ward Chinh Gian, Thanh Khe, Da Nang City
Tel: 19001774 (Ext:2) - (0236) 3.868.118 - 0938.116.115
Working hours: 07:00 – 20:00 (GMT+7) From Monday to Saturday
07:00 – 18:00 (GMt+7) Sunday and Holidays

Booking office at Tuy Hoa City
Address: 38 Tran Hung Dao, Ward 1, Tuy Hòa City, Phu Yen Province
Tel: 057.3.820.889
Hotline: 093.191.7889
Working hours: 07:00 – 20:00 (GMT+7) From Monday to Saturday
từ 7h30 – 11h30, 13h30 – 18h00 Sunday and Holidays

Booking office at Nha Trang Nha Trang
Address: 16 Pasteur St, Ward Xương Huân, Nha Trang , Khanh Hoa Province.
Tel: 058 626 16 16
Hotline: 0120 600 1886
Working hours: Từ 08:00 – 20h00 Daily

Booking office at Phu Bai International Airport, Hue City
Address: Departure Termial, Phu Bai International Airport, Hue City
Working hours: 07:00 – 10:00 & 16:0 – 19:00 (GMT+7) Daily

Booking office at Vinh Airport
Address: Departure Terminal, Vinh Airport, Vinh City, Nghệ An Province
Working hours: 06:00 – 21:00 (GMT+7) Daily

Booking office at Nguyen Van Cu– Vinh City
Address: 129 Nguyen Van Cu St, Vinh City, Nghe An Province
Tel: +8438.8608888 
Fax: +8438.6250869 
Working hours: 07:00 – 20:00 (GMT+7) From Monday to Saturday
07:00 – 18:00 (GMT+7) Sunday and Holidays

Booking office at Phu Cat Airport, Quy Nhon City
Address: Departure Terminal, Phu Cat Airport, Qui Nhon City, Binh Đinh Province
Working hours: 08:00 – 17:00 (GMT+7) Daily

Booking office at – Tang Bat HO, Quy Nhon City
Address: 218 Tang Bat Ho St, Qui Nhơn City, Binh Đinh Province
Phone: 0256.3820018 - 0256 6250250
Fax: +8456.6250250
Working hours: 07:00 – 20:00 (GMT+7) From Monday to Saturday
07:00 – 18:00 (GMT+7) Sunday and Holidays

Booking office at – Quang Ngai City
Address: 1 Pham Van Dong St, Ward Nguyen Nghiem, Quang Ngai City
Phone: (+8455) 3826 826/ Fax: (+8455) 3718206
Working hours: 07:30 - 20:00 (GMT+7) From Monday to Saturday
08:00 – 17:00 (GMT+7) Sunday and Holidays

Booking office at – Pleiku City
Address: 10B Tran Hung Dao St , Pleiku City , Gia Lai Province
Tel: +84.059.3829.595 
Working hours: 07:00 – 21:00 (GMT+7) From Monday to Saturday 
07:00 – 19:00 (GMT+7) Sunday and Holidays

Booking office at – Lien Khuong Airport, Da Lat City
Address: Departure Terminal, Lien Khuong Airport, Da Lat City
Working hours: 09:00 – 12:30 (GMT+7) Daily

Booking office at – Da Lat City
Address: 02 – 04 Tran Quoc Toan St, Ward 3, Da Lat City
Tel: +8463.3822895
Working hours: 07:30 – 20:00(GMT+7) From Monday to Saturday
07:30 – 18:00 (GMT+7) Sunday and Holidays

Booking office Buon Ma Thuot Airport
Address: Departure Terminal, Buon Ma Thuot Airport, Dalak Province
Tel: +84500.3596596
Working hours: 14:00 – 20:00 (GMT+7) Daily

Booking office at Ha Noi City and NORTHERN REGIONAL

Booking office Noi Bai Airport 
Address: Domestic Departure Terminal, Noi Bai International Airport, Hà Nội City
Tel: +844.35844494 
Fax: +844.37282808
Working hours: 04:00 – 21:00 (GMT+7) Daily

Booking office at – Tran Hung Dao St, Ha Noi City
Address: 32 Tran Hung Dao St, Hoan Kiem Dist, Ha Noi City
Tel: +844.37281828
Fax: +844.37281838
Working hours: 08:00 – 20:00 (GMT+7) From Monday to Saturday
08:00 – 18:00 (GMT+7) Sunday and Holidays

Booking office at – Ly Thuong Kiet St, Ha Noi City
Address: 87, Ly Thuong Kiet St, Ward Cua Nam, Hoan Kiem Dist, Ha Noi City
Tel: +844.39411339 
Fax: +844.39411258 
Working hours: 08:00 – 20:00 (GMT+7) From Monday to Saturday 
08:00 – 18:00 (GMT+7) Sunday and Holidays

Booking office at Cat Bi Airport – Hai Phong City 
Address: Departure Terminal, Cat Bi Airport, Hai Phong City
Tel: +8431.3273031
Fax: +8431.3273031
Working hours: 07:30 – 20:30 (GMT+7) Daily

Booking office at – Hai Phong City
Address : 07 Tran Nguyen Han St, Le Chan Dist, Hai Phong City
Tel: +8431.3630032
Fax: +8431.3630032
Working hours: 07:30 – 19:00 (GMT+7) From Monday to Saturday
07:30 – 18:00 (GMT+7) Sunday and Holidays

THAILAND


Call Center
Tel: 02-089-1909
Open 8:00 -22:00 Everyday

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Special Passenger

Adults

Children

Infants

Booking Center

+84 1900 1886 or
+84 8 3551 6220

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Passengers from 12 to 14 years are considered adults and can travel alone, if you travel alone, apart from the necessary paperwork to travel as required, shall contain a guarantee of legal representative indemnity for VIETJET

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Children:

Passengers from 2 to under 12 years old (as of the date of departure) is called the child, the child seat must be purchased separately and adult fares. A (01) adults are taking the same (01) children.

When filling in at the airport, children need a birth certificate or passport (for international travel). VIETJET may refuse transportation to the lack of documentation on the case.

Passengers from 12 to 14 years are considered adults and can travel alone, if you travel alone, apart from the necessary paperwork to travel as required, shall contain a guarantee of legal representative indemnity for VIETJET

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Infant:

Passengers under 2 years old (as of the date of departure) is called a baby, your baby will not have to buy a ticket and sit in an adult's lap. A (01) adults are taking the same (01) baby.

When filling in at the airport, babies need to have a birth certificate or passport (for international travel). VIETJET may refuse transportation to the lack of documentation on the case.

All children must be accompanied by father / mother or guardian aged 15 and up

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.

Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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