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Baggage service

Regulations for Hand Baggage:                                          Back to homepage
Weight must not exceed 7kg
Dimensions not to exceed 56cm × 36cm × 23 cm

Regulations for Checked Baggage:

Weight must not exceed 32kg
Dimension not to exceed 119cm × 119cm × 81cm

If your hand baggage do not follow our regulation, it will be incurred charge as checked baggage or be denied

You can buy prepaid baggage incentive packages on the VietJetAir website, through the customer service center/call center at 19001886 and at ticket offices and travel agencies.

Forbidden Checked Baggage Items:

We reserve the right to refuse carriage of baggage or items as follows:
a. Items not properly packed in suitcases or other suitable containers ensuring safe transport with normal care and handling;
b. Items are capable of causing harm to the aircraft or persons or property on board, such as the items specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and the Conditions of Carriage and terms of our contract;
c. Items that are prohibited in accordance with applicable laws, regulations or orders of any state or country of destination, departure or transit point;
d. Items that, in our view, are not suitable for carriage due to their weight, shape, size or nature;
e. Fragile or perishable items;
f. Live or dead animals;
g. Human or animal remains;
h. Fresh or frozen seafood and/or raw or frozen meat. These items can be transported as hand baggage if we accept that they have been packaged properly. Only porous foam barrel sponge and/or cold storage container containing dry/undamaged food may be permitted for processing after the authorities have inspected contents. If passengers refuse inspection, we have the right to refuse to carry that luggage;
i. Firearms and ammunition;
j. Explosives, flammable or incombustible gases (such as aerosol spray paints, butane gas, gas lighter refills) refrigerated gas (such as oxygen cylinders for underwater use, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, lighters), organic oxygen compounds (such as resins), poisons, infectious substances (such as viruses, bacteria), radioactive substances (such as Radium), corrosives (eg acids, alkalis, mercury, thermometers), magnetic material, and oxidizing materials (such as bleach); and
k. Weapons such as guns, swords, ancient knives and similar items. Such items may be permitted to be transported as checked baggage entirely as per our decision and are not allowed to be carried on the plane for any reason.

Valuable and fragile goods

Passengers are advised not to leave these items in checked baggage. If these items are processed with checked baggage, the customer agrees to accept all the risks during transportation. These items include money, jewelry, precious metals, silverware, electronics, computers, cameras, video cameras, transferable documents, stocks and other valuable documents including passports and personal identity cards.

The Right to Search

For safety and security reasons, we may ask you to undergo baggage examination, and pass through X-rays or other forms of screening. We have the right to check your luggage in your absence, if you cannot be found. This is done to check if your baggage contains prohibited or unacceptable goods. If you refuse such examination or screening, we have the right to refuse to carry you and your baggage on a flight without refund or responsibility. In case of injury to you or damage to baggage during screening and examination, we are not responsible for injury or loss, if this was not caused by our error or because of negligence on our part.

Checked Baggage Procedures

After checked baggage is handed to us for inspection, we will preserve that baggage and issue a baggage tag for each piece of baggage. Checked baggage must have your name or personal identity securely attached. Checked baggage is shipped on the same aircraft with you, unless we decide to transport the baggage on another flight for reasons of safety, security or other special operational requirements. If your luggage is transported on another later flight, we will deliver it to you within a reasonable time after the flight, unless you are required to be present to carry out customs procedures according to law.

Checked Baggage Fees

A baggage fee is charged for the carriage of checked baggage. The initial minimum luggage limit to be purchased is 15 kg after which then passengers can buy more weight in 5kg increments. Those passengers who carry baggage that is heavier than 15kg or their purchased limit will have to pay extra fees per kilogram at the check-in counter at the airport. Please refer to our Fee Schedule for more details on all charges. Baggage fees are not refundable and not transferable.
Young children are not to carry luggage but please note that strollers, wheelchairs, mobility-aid equipment or crutches are transported free of charge.
For health and safety reasons, we will not transport any single item heavier than 32kg or larger than 81cm high × 119cm wide ×and 119cm deep.
Sports equipment can be transported at your own risk in the cargo compartment after payment of the transport fee specified in the Schedule of Fees. Thus, you should buy necessary insurance for these devices. Musical instruments that exceed the size of baggage compartment, but weigh less than 75kg can be carried on board if you buy a seat to use for these instruments and pay appropriates fee. There is no luggage allowance for the additional seat.
- Hand baggage: Passengers (except infants) are allowed a piece of hand baggage on the aircraft. Hand luggage must not be larger than 56cm × 36cm × 23cm and the maximum weight is 7kg. Such baggage must fit under the seat in front of you or in the baggage compartment in the cabin. Baggage that is classified as overweight and/or is not properly packed is not allowed to be carried on the plane. According to applicable laws and regulations, passengers can carry liquids in hand luggage, if that luggage meets the following conditions:
a) Liquids must be held in individual containers not exceeding 100ml.
b) The containers for any liquids carried on board in hand baggage must be carried in a separate, clear-plastic, zip-top or re-sealable bag; the bag must not have a capacity exceeding 1 liter.
 
These plastic bags are subject to opening in security zones. You may be required to discard the liquid if it does not meet the above requirements.

Baggage delivery

You will receive your luggage when the luggage is transported to the destination. If you do not collect your luggage within a reasonable time period and we are required to hold onto your luggage, we may charge you a storage fee. If you do not collect your luggage within two months, we will dispose of such luggage without incurring any liability to you. Only passengers with the proper baggage tag can collect baggage. We will only hand over baggage to passengers who can prove their ownership of the baggage. If you fail to present a proper baggage tag at the baggage collection point, you must reimburse us for any delivery costs incurred by us in returning your luggage to you. The tag holders’ acceptance of the baggage at the time of transfer is taken as acceptance that the baggage holder agrees the baggage has been delivered in good condition and in accordance with the contract of carriage with us.
 
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+84 1900 1886 or
+84 8 3551 6220

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Passengers from 12 to 14 years are considered adults and can travel alone, if you travel alone, apart from the necessary paperwork to travel as required, shall contain a guarantee of legal representative indemnity for VIETJET AIR

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Children:

Passengers from 2 to under 12 years old (as of the date of departure) is called the child, the child seat must be purchased separately and adult fares. A (01) adults are taking the same (01) children.

When filling in at the airport, children need a birth certificate or passport (for international travel). VIETJET may refuse transportation to the lack of documentation on the case.

Passengers from 12 to 14 years are considered adults and can travel alone, if you travel alone, apart from the necessary paperwork to travel as required, shall contain a guarantee of legal representative indemnity for VIETJET AIR

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Infant:

Passengers under 2 years old (as of the date of departure) is called a baby, your baby will not have to buy a ticket and sit in an adult's lap. A (01) adults are taking the same (01) baby.

When filling in at the airport, babies need to have a birth certificate or passport (for international travel). VIETJET may refuse transportation to the lack of documentation on the case.

All children must be accompanied by father / mother or guardian aged 15 and up

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