My booking

1 I have a round-trip ticket but unused one-way segment, am I eligible for return segment?
If you do not use one-way segment, the return segment is still valid
View detail >>

Online Booking

1 Which flights can I book and purchase ticket on website of Vitejet? You can book, purchase all domestic, international flights operated by Vietjet

2 How long can I book, purchase ticket on website of Vietjet in advance? 
How long of payment due? "You can book, purchase ticket on website of Vietjet minimum 4 hours prior to departure time. You are required to make payment within 24 hours or minimum 12 hours prior to departure time after booking.
View detail >>

Payment

1 How can I make payment for ticket and add-on services? 
You might make a payment with following options:
1. Pay online with types of card on website www.vietjetair.com: 
1.1. By credit card/debit card of Visa , Master, Amercian Expressm JCB
1.2. By debit card through smartlink
2. Pay later at ticketing office of Vietjet and designated banks, Internet banking, ATM/POS machine. 
View detail >>

Contact us

1 How can I do to get information about services of Vietjet?
If you need any information about Vietjet's services, please feel free to make call to our Call center 19001886 or send email to 19001886@vietjetair.com.

2 How can I do to book ticket for 10 persons or more?
Please send the information and requirement to email address: group@vietjetair.com
View detail >>

IRREGULAR OPERATION

1 Has Vietjet flight schedule changed after the publication? Why?
The flight schedule can be changed after the publication due to many reasons such as: bad weather, technical check, sercurity, e.g... Thus we ask you to provide accurate contact number and email address that will help Vietjet quickly to update informations about flight schedule and other relevant informations in case of nessesary.
View detail >>

SPECIAL ASSISTANCES

1 I am a pregnant, can I travel by plane? 
Passengers who are pregnant must notify us of their pregnancy when they purchase tickets and at check-in counters. The carriage of pregnant women depends on the following conditions:
a. Women under 27th week of their pregnancies must sign consent forms at check-in to exclude any liability on our side for any arising circumstances.
b. Women between the 28th and 32nd week of their pregnancies must:
- Present the confirmations from doctors which state the duration of their pregnancies and their health eligible to fly. The confirmation must be issued within seven (7) days of the scheduled departures of the outward or inward leg of flight, depending on the actual circumstances; and
- Sign consent forms at check-in to disclaim any liability on our side for any arising circumstances.
c. Women who are pregnant for more than 32 weeks are not to be carried on our services.
View detail >>

Skyboss

1 My ticket is Eco fare. Can I pay extra fee to use Skyboss lounge of Vietjet? 
Vietjet has not currently offered lounge service. If you would like to use lounge, please purchase Skyboss fare. Besides lounge included in this fare, you will be offered other luxurious services. Please check out futher information at website www.vietjetair.com 
View detail >>

In Flight

1 May I be served food and beverage free of charge while taking a flight?
You will served food and beverage free of charge when purchased Skyboss ticket of Vietjet. The other fares are excluded food, beverage on board. However, Vietjet has been selling food, beverage and merchandised items on board. Please check it out at http://www.vietjetair.com/Sites/Web/vi-Vn/NewsDetail/dich-vu-tren-chuyen-bay/%20460/nhung-dich-vu-tren-chuyen-bay

View detail >>

Check in

1 What is Online check-in?
Online check-in is a convenient service that allows passengers to online check-in their flights with any devices that can connect to the Internet and access to Vietjet website. With online check-in function, passengers are able to choose available seats on flight and other services by themselves.

View detail >>

Baggage

1 How many pieces or kilograms of allowance baggage (free of charge) can I check? 
The Vietjet ticket fares are not included allowance checked baggage. If you want to check your baggage, please access our website www.vietjetair.com, Call Center, Ticketing offices and agency.
View detail >>

Prev Next Page: 1/2 

  • Flight
  • Checkin
  • hotel

Currency:

Special Passenger

Adults

Children

Infants

Booking Center

+84 1900 1886 or
+84 8 3551 6220

To subscribe:

Sign up for Enews
Register member

Already a member?

Sign in here

Passengers from 12 to 14 years are considered adults and can travel alone, if you travel alone, apart from the necessary paperwork to travel as required, shall contain a guarantee of legal representative indemnity for VIETJET AIR

closeClose

Children:

Passengers from 2 to under 12 years old (as of the date of departure) is called the child, the child seat must be purchased separately and adult fares. A (01) adults are taking the same (01) children.

When filling in at the airport, children need a birth certificate or passport (for international travel). VIETJET may refuse transportation to the lack of documentation on the case.

Passengers from 12 to 14 years are considered adults and can travel alone, if you travel alone, apart from the necessary paperwork to travel as required, shall contain a guarantee of legal representative indemnity for VIETJET AIR

closeClose

Infant:

Passengers under 2 years old (as of the date of departure) is called a baby, your baby will not have to buy a ticket and sit in an adult's lap. A (01) adults are taking the same (01) baby.

When filling in at the airport, babies need to have a birth certificate or passport (for international travel). VIETJET may refuse transportation to the lack of documentation on the case.

All children must be accompanied by father / mother or guardian aged 15 and up

closeClose

content popup special request

closeClose