ADDITIONAL SERVICES

1. Can I select my seat prior to the flight? Is there any charge?
You can pre-purchase your seat via our website www.vietjetair.com using your reservation code and passenger information. Alternatively contact our call center on 1900 1886.
Fees vary for different ticket types and for the position of the seats. Please refer to our pricelist for more information... Read more


TIME FOR CHECK-IN

1. When do check-in desks open?
We will open the check-in counters 2 hours before your scheduled flight.

2. What is the latest time I am allowed to check in for my flight?
You have to be at the airport to check in at least 30 minutes prior to departure for domestic flights and 45 minutes for international flights... Read more

SPECIAL PASSENGERS

1. I am pregnant, am I allowed to fly?
Pregnant passengers need to notify us of their pregnancy upon purchase of their ticket and also at our check-in counters. Transportation for pregnant passengers depends on following criteria:
a. A passenger who is pregnant up to 27 weeks needs to sign a liability waiver at the time of check-in... Read more

FLIGHT TIME

1. Why does VietJet Air require an accurate contact number of passenger?
So that we can contact the passenger in case of flight postponement, cancellation or delay.

2. If my flight is delayed or cancelled, do I get any compensation from VJC?
We comply with the provisions on compensation for late or cancellation of flights laid out in regulations set by the Ministry of Transport... Read more

METHODS OF PAYMENT AND PAYMENT POINTS

1. Which methods of payment can I use?
You can:
    - Pay at the same time of booking using VISA or Master Card (must be activated with online banking).
    - Pay afterwards at any HDBANK branches nationwide or at VietJet Air booking offices... Read more

LUGGAGE

1. How many kgs of luggage can I bring?                    
Hand luggage: 7 kg.
Checked luggage: Fees for 15kg, 20kg, 25k or 30kg luggage are available.

2. What about the dimensions of my luggage?
Hand luggage: Passengers are allowed one piece of hand luggage. The size must not exceed 56cm x 36cm x 23 cm and the weight cannot exceed 7 kg... Read more

TICKET CONDITIONS

1. How many types of tickets does Vietjet Air offer?
VietjetAir offers 3 types of tickets prices:
Promo:  promotion price
Eco: economy price
Flexi: flexible price... Read more

GENERAL QUESTIONS

1. What is the difference between a cheap ticket on Vietjet Air and a regular ticket on another airline?
They offer the same seats on the aircraft, but the added services are less for the cheap ticket. These limitations include:
Hand luggage limits to 7kg. If there is any checked luggage, the passenger has to pay for the fee.
No free meals or drinks are served.
No refund, cancellation... Read more

 

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Adults

Children

Infants

Booking Center

+84 1900 1886 or
+84 8 3551 6220

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Passengers from 12 to 14 years are considered adults and can travel alone, if you travel alone, apart from the necessary paperwork to travel as required, shall contain a guarantee of legal representative indemnity for VIETJET AIR

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Children:

Passengers from 2 to under 12 years old (as of the date of departure) is called the child, the child seat must be purchased separately and adult fares. A (01) adults are taking the same (01) children.

When filling in at the airport, children need a birth certificate or passport (for international travel). VIETJET may refuse transportation to the lack of documentation on the case.

Passengers from 12 to 14 years are considered adults and can travel alone, if you travel alone, apart from the necessary paperwork to travel as required, shall contain a guarantee of legal representative indemnity for VIETJET AIR

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Infant:

Passengers under 2 years old (as of the date of departure) is called a baby, your baby will not have to buy a ticket and sit in an adult's lap. A (01) adults are taking the same (01) baby.

When filling in at the airport, babies need to have a birth certificate or passport (for international travel). VIETJET may refuse transportation to the lack of documentation on the case.

All children must be accompanied by father / mother or guardian aged 15 and up

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